Users Guide

Troubleshooting Dell Smart Plug-in (SPI)

This section lists the problems that you may encounter while using the Dell SPI.

Installer Takes Time To Launch

Problem

When the Dell SPI installer is run for the first time on the management server, there is a delay of 40-45

seconds to launch the installer if the system does not have access to the internet.

Reason

This problem occurs because the .NET Framework managed assembly that has an Authenticode

signature takes longer than usual to load. The signature is always verified when the .NET Framework

managed assembly that has an Authenticode signature is loaded.

Solution

To resolve this, ensure that the management server is connected to the Internet when you run the

installer.

DellSPIConfigUtility Displays An Error

Problem

DellSPIConfigUtility displays an error for a Local User when the user access control (UAC) is enabled.

Solution

When UAC is enabled, run the DellSPIConfigUtility using Run as Administrator command prompt.

1. Select the command prompt application, right-click and then select Run as Administrator.

2. Configure the SNMP and WSMAN parameters in the administrator command line.

NOTE: You should have Administrators and HP_OVE_Admins privileges; otherwise, you must

provide the required security credentials.

SNMP Trap Messages Are Not Created

Problem

The SNMP Interceptor policy may not display the SNMP trap messages in the active message browser of

the node from which it receives the traps.

Solution

To resolve this, ensure that the trap destinations and the community strings on the Dell managed nodes

are configured correctly and communication is established between the managed node and the

management server.