Users Guide

Dell Unresponsive Devices
If a previously classified Dell device does not respond to a subsequent auto-grouping cycle, then that
device will be classified under the Dell Unresponsive Device group.
You can attribute such non responsiveness to the following conditions:
• Nodes not responding to SNMP, WSMAN, or Symbol SDK queries
• SNMP services has stopped
• WSMAN parameters are incorrect or not configured
• Cannot ping the devices' IP address
• Device is powered off or shutdown
NOTE: None of the Dell Tools will get associated with any of the nodes listed under the Dell
Unresponsive Devices group.
NOTE: In a particular auto-grouping cycle, if an unreachable device becomes reachable, then this
device is removed from the Dell Unresponsive Devices folder and classified under its corresponding
device classification.
Viewing Dell Unresponsive Devices
To view the Dell Unresponsive devices from the Nodes hierarchy:
Navigate to Nodes → Dell Managed Systems and click Dell Unresponsive Devices.
The Dell unresponsive devices are displayed.
Viewing Knowledge Base Articles
You can view knowledge base (KB) articles associated with all alert messages for Dell devices. The KB
articles contain the summary, causes and steps to resolve the alert condition.
To view the KB article:
1. Select the desired Dell device from the Nodes hierarchy.
2. Right-click any alert message associated with the device in the right pane and select Properties from
the pop-up menu.
3. In the Properties screen, click the Instructions tab.
4. Click on the HyperText Markup Language (HTML) link provided.
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