Owner's Manual

Troubleshooting Dell Smart Plug-in (SPI)

This section lists the problems that you may encounter while using the Dell SPI.

Installer Takes Time To Launch

Problem

When the Dell SPI installer is run for the first time on the management server, there is a delay of 40-45 seconds to launch

the installer if the system does not have access to the internet.

Reason

This problem occurs because the .NET Framework 2.0 managed assembly that has an Authenticode signature takes

longer than usual to load. The signature is always verified when the .NET Framework 2.0 managed assembly that has an

Authenticode signature is loaded.

Solution

To resolve this, ensure that the management server is connected to the internet when you run the installer.

DellSPIConfigUtility Displays An Error

Problem

DellSPIConfigUtility displays an error for a Local User when the user access control (UAC) is enabled.

Solution

When UAC is enabled, run the DellSPIConfigUtility using Run as Administrator command prompt.

1. Select the command prompt application.

2. Right click and select Run as Administrator.

3. Configure the SNMP and WSMAN parameters in the administrator command line.

NOTE: You should have Administrators and HP_OVE_Admins privileges; otherwise, you must provide the

required security credentials.

SNMP Trap Messages Are Not Created

Problem

The SNMP Interceptor policy may not display the SNMP trap messages in the active message browser of the node from

which it receives the traps.

Solution

To resolve this, ensure that the trap destinations and the community strings on the Dell managed nodes are configured

correctly and communication is established between the managed node and the management server.

SNMP Traps Received At Wrong Nodes Due To Error In DNS Cache

Problem

After you start monitoring the Dell systems grouped under Dell Managed Systems group, if you interchange the IP

addresses of the nodes, then the SNMP traps are received on the wrong nodes. For example, if you have two nodes A

and B under Dell Managed Systems → Dell Monolithic Servers group and you interchange the IP addresses of the two

nodes, then the traps from A are displayed as messages in the active message browser of B and vice versa.