Owner's Manual

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Open Issues and Resolutions
Fixed Issu es/def
Issue 1:
Description: When you uninstall the Dell SPI, the following error is intermittently displayed: "The Setup must
update files or services that cannot be updated while the system is running. If you choose to continue, a reboot
will be required to complete the setup".
Resolution: You can ignore this error as the uninstallation of the Dell SPI is successful.
Issue 2:
Description: When you uninstall the Dell SPI, the following error is intermittently displayed on the HPOM
console: "MMC has detected an error in a snap-in.
Resolution: It is recommended that you shut down and restart MMC. "When this error occurs, you must close the
HPOM console and re-launch it again.
Issue 3:
Description: The Dell SPI does not support a multi-valued pattern for the fully qualified domain name (FQDN),
IP Address, and Node name, for the external nodes. For example, if you provide an IP address pattern like
10.44.176. * to group and monitor nodes within that range, the Dell SPI does not recognize the pattern.
Issue 4:
Description: The uninstallation of the Dell SPI may take more than 2 minutes irrespective of the number of Dell
devices you monitor.
Issue 5:
Description: You cannot launch the Server Administrator tool or the DWS tool from a remote console.
Issue 6:
Description: You must always uninstall the Dell SPI first before you uninstall HPOM.
Issue 7:
Description: Default values that Dell SPI uses for SNMP timeout and retries are 5 seconds and 1 retry
respectively. Servers are not grouped under Dell Managed Systems if they do not respond, before the SNMP
timeout value expires even after specified retries. If the servers are grouped under Dell Managed Systems and
are not reachable before the SNMP timeout value expires, then the Global Health Status is displayed as a
warning against the servers.
Issue 8:
Description: After the installation of Dell SPI, if you manually create Dell Managed Systems Node group, the
Dell Servers will not get grouped. To fix the issue, rename or Delete the group.
Issue 9:
Description: After the installation of Dell SPI, if you manually create Dell Managed Systems Node group, the Dell
Servers will not get grouped. To fix the issue, rename or Delete the group.