Owner's Manual

Troubleshooting Dell Smart Plug-in (SPI) 41
4
Troubleshooting Dell Smart Plug-in
(SPI)
This section lists the problems that you may encounter while using the Dell
SPI.
Installer Takes Time to Launch
When the Dell SPI installer is run for the first time on the management
server, there is a delay of 40-45 seconds to launch the installer if the system
does not have access to the internet.
This problem occurs because the .NET Framework 2.0 managed assembly
that has an Authenticode signature takes longer than usual to load. The
signature is always verified when the .NET Framework 2.0 managed assembly
that has an Authenticode signature is loaded.
To resolve this, ensure that the management server is connected to the
internet when you run the installer.
Upgrade Process Stops Responding
When you run the upgrade process, if it stops responding, you can resolve this
by performing the following steps:
Check whether OvEpStatusEngine and OvEpMessageActionServer services
are running. If the services are not running, then perform any one of the
following:
• Manually start the services from the services console
• Run the following command:
cmd /c net start OvEpMessageActionServer /Y & net
start OvEpStatusEngine /Y
.
HP-OMUG.book Page 41 Thursday, October 7, 2010 4:42 PM