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Need for Extract Log Feature
Customers using PowerEdge MX7000 can troubleshoot issues with the help of online documentation available at
https://www.dell.com and guidance over phone from tech-support.
However, tech-support and engineering teams will need to investigate debug logs from the chassis to troubleshoot some
of the firmware / hardware issues. Under such situations, Extract Logs can be collected from Management Module’s
web/API interface.
It is important to note that Extract Logs collected on-demand (user initiated) from Management Module are always
stored in network share that customer configures. They are never sent directly to Dell support. Customer has to explicitly
share the file with Dell tech-support so that they can begin investing the logs.
Collecting Extract Log
Management Module’s web interface provides an option to initiate Extract Log collection. Refer to Management Module
REST API document for information on using APIs for log collection.
Navigate to: Home page -> Troubleshoot menu -> Extract Log
Should either of these failure scenarios occur, the MX7000 will set a fault and can be configured to send notification of
the issue.
Management Module supports two methods of saving Extract Logs to customer’s network.
- NFS Share
- CIFS Share