Setup Guide
Server Configuration Profiles: User’s Guide
44 Server Configuration Profiles: Reference Guide | 456
12 SupportAssist Operations
Available on later versions of iDRAC7, iDRAC8 and iDRAC9.
DellEMC’s SupportAssist feature can be registered and configured via SCP.
More information about SupportAssist can be found in the SupportAssist on Dell EMC’s 14th generation of
PowerEdge servers whitepaper.
12.1 Registration
An SCP Export will generate empty attributes under the SupportAssist component for easier registration.
These attributes are only used for the registration process and will never export personal information.
<ComponentFQDD="SupportAssist.Embedded.1">
<!‐‐<AttributeName="SupportAssist.1#SupportAssistEULAAccepted"></Attribute>‐‐>
<!‐‐<AttributeName="SupportAssist.1#SupportAssistEULAAcceptedByiDRACUser"></Attribute>‐‐>
<!‐‐<AttributeName="SupportAssist.1#PrimaryContactFirstName"></Attribute>‐‐>
<!‐‐<AttributeName="SupportAssist.1#PrimaryContactLastName"></Attribute>‐‐>
<!‐‐<AttributeName="SupportAssist.1#PrimaryContactPhoneNumber"></Attribute>‐‐>
<!‐‐<AttributeName="SupportAssist.1#PrimaryContactAlternatePhoneNumber"></Attribute>‐‐>
<!‐‐<AttributeName="SupportAssist.1#PrimaryContactEmail"></Attribute>‐‐>
<!‐‐<AttributeName="SupportAssist.1#SecondaryContactFirstName"></Attribute>‐‐>
<!‐‐<AttributeName="SupportAssist.1#SecondaryContactLastName"></Attribute>‐‐>
<!‐‐<AttributeName="SupportAssist.1#SecondaryContactPhoneNumber"></Attribute>‐‐>
<!‐‐<AttributeName="SupportAssist.1#SecondaryContactAlternatePhoneNumber"></Attribute>‐‐
>
<!‐‐<AttributeName="SupportAssist.1#SecondaryContactEmail"></Attribute>‐‐>
<!‐‐<AttributeName="SupportAssist.1#ShippingInfoCompanyName"></Attribute>‐‐>
<!‐‐<AttributeName="SupportAssist.1#ShippingInfoStreet1"></Attribute>‐‐>
<!‐‐<AttributeName="SupportAssist.1#ShippingInfoStreet2"></Attribute>‐‐>
<!‐‐<AttributeName="SupportAssist.1#ShippingInfoCity"></Attribute>‐‐>
<!‐‐<AttributeName="SupportAssist.1#ShippingInfoState"></Attribute>‐‐>
<!‐‐<AttributeName="SupportAssist.1#ShippingInfoCountry"></Attribute>‐‐>
<!‐‐<AttributeName="SupportAssist.1#ShippingInfoZip"></Attribute>‐‐>
<!‐‐<AttributeName="SupportAssist.1#HostOSProxyConfigured"></Attribute>‐‐>
<!‐‐<AttributeName="SupportAssist.1#HostOSProxyAddress"></Attribute>‐‐>
<!‐‐<AttributeName="SupportAssist.1#HostOSProxyPort"></Attribute>‐‐>
<!‐‐<AttributeName="SupportAssist.1#HostOSProxyUserName"></Attribute>‐‐>
<!‐‐<AttributeName="SupportAssist.1#HostOSProxyPassword"></Attribute>‐‐>
</Component>
To register SupportAssist, edit the SCP template, provide the Registration information and then import the
template.
NOTE: The mandatory fields that are required for registering SupportAssist are Primary First Name,
Primary Last Name, Primary Phone Number, Primary Email, Company Name, and Service Address fields
(Street1, City, State, Country, Zip).
The following is an example of the attributes for SupportAssist registration using an SCP XML template.
<ComponentFQDD="SupportAssist.Embedded.1">