User's Manual

Fixing the Hardware Prerequisite Failure

When you launch Dell OpenManage Server Update Utility (SUU) in the GUI mode and the prerequisites check for the

hardware component fails, you must install the hardware prerequisites before proceeding with the upgrade, downgrade,

or update of the components. Dell DUP HDD firmware update utility related to system memory utilization requires

minimum of 8GB to 16GB RAM in the server.

To install the hardware prerequisites:

1. Use the Prerequisites media to bring the system up to meet the prerequisite levels.

NOTE: Set the boot order in the system BIOS such that the media drive is placed ahead of the system hard

drive.

2. Boot the system that fails to meet the prerequisites with the Prerequisites media.

NOTE: An additional reboot may be required to complete the prerequisite update. Do not remove the media

until the information on the screen prompts you to do so.

3. When prompted, replace the Prerequisites media with the Dell Server Updates media and reboot the system.

Creating a Prerequisites media

To create the prerequisites media:

1. Go to support.dell.com.

2. Under Support for Enterprise IT, click Start Here.

3. Click Drivers & Downloads.

4. In the Drivers and Downloads page, perform one of the following steps:

a) Under the Choose a Model section, click Select Model and proceed to step 5.

b) Under the Choose by Service Tag section, click Enter a Tag and proceed to step 6.

5. In the Enter a service tag field, enter the service tag of the Dell system, click Go, and Proceed to step 9.

6. From the Select the Product Family list, select Servers, Storage, Networking.

7. From the Select the Product Line list, select PowerEdge Server.

8. From the Select the Product Model list, select the PowerEdge system, and click Confirm.

9. From the Operating System and Driver Language drop-down lists, select the appropriate operating system and

language for the system.

10. From the Category drop-down list, select Systems Management.

11. From the table of results displayed, click CD ISO - PowerEdge Updates Prerequisites v1.0 in the File Title(s) column.

12. Click Download Now to save the PE Updates prereq cd.iso file on the system. Copy this file to a system that has a

media-burning program and create a bootable media from the provided .iso file.

This bootable media is the Prerequisites media.

Comparison Report

SUU compares the component versions installed on the system with the component versions available in the repository

and displays the results in a Comparison Report with criticality levels.