User's Manual

Using the Remote Access Controller Virtual Media

Do not use the Virtual Media to run SUU remotely on a system. This procedure breaks the Virtual Media connection,

causing the SUU update procedure to fail.

Using Special Characters in the SUU Directory Name

SUU fails if you run it from a directory that contains special characters such as ", :, /, \, $, and so on. For example, when a

USB DVD-ROM or USB disk is attached to the SUSE Linux Enterprise Server operating system, it may by default, mount

to a directory name that contains special characters.

For example, /media/USB:1:2/. It is recommended to use a directory name without any special characters while running

SUU.

Running RAC DUP Packages

If you launch SUU when a Remote Access Controller (RAC) DUP package (RAC 4/P or RAC 4/i) is running, execution of

the DUP package may fail. To resolve this issue, run SUU only after the RAC DUP package has completed execution.

Frequently Asked Questions

Why do I get a pop-up dialog box saying, "There is no disk in the drive. Please insert a disk

into drive"?

The Dell Server Updates DVD was ejected from the DVD drive while SUU was running. SUU requires the DVD to be

present during execution.

When I run suu -c on a Linux system, I get an error saying, "Problem executing Inventory

Collector." What causes this error and how can I fix it?

The Inventory Collector subcomponent of SUU requires the libstdc++-libc6.2-2.so.3 shared library to be installed on the

system. Install the compat-libstdc++ RPM from RedHat.com

or from the Red Hat CD if you are running a supported

version of Red Hat Enterprise Linux on the system or from the SUSE Linux Enterprise Server CD if you are running SUSE

Linux Enterprise Server on the system.

Why do I get a pop-up box titled "Unsafe Removal of Device"?

A part of the SUU update requires updating the backplane firmware. If the operating system queries the backplane

during a flash update and the backplane does not respond, the operating system receives an indication that the device

was removed unsafely. After the backplane firmware is updated, you may see a screen indicating that a new device was

added.