User's Manual

54 Known Issues and Frequently Asked Questions
When I run SUU, why do I not see the Comparison Report? Why can I not update my
system?
SUU requires that Windows users have local administrator privileges. To
obtain local administrator privileges, users must either belong to the local
administrators group or use the local administrator account. On Linux
systems, only root (user id 0) users can see the Comparison Report and
perform updates.
I get a "Prerequisites not met" error. What should I do?
Run a Prerequisites check and install the recommended items. See the
"Prerequisites" section for more information.
Why do I get a message saying, "Inventory operation exceeded specified time-out"
when I try to run a Dell Update Package at the same time as SUU?
Running SUU and a separate DUP concurrently may cause unexpected
behavior. SUU runs DUPs in the background. Therefore, you do not need to
run the DUPs. Either run SUU or the DUP; do not run both at the same time.
I cannot start SUU. The "Another instance of SUU is already running" message is
displayed even though no other instance of SUU is running on the system.
To ensure that no other instance of SUU is running on the system:
On systems running Windows operating systems, open the Windows Task
Manager, click the Applications tab, and find out if SUU is running.
On systems running Linux operating systems, open a terminal and type the
ps -eaf | grep suu command to find out if SUU is running.
If SUU is running, close the application, and restart SUU.
If no other instance of SUU is running, then SUU may have encountered an
abrupt shutdown for some reason. This results in the creation of lock files.
To delete these lock files on systems running a Windows operating system,
navigate to the <
%systemdrive% >:\dell\suu directory and delete the suu.lck
file.
To delete the lock files on systems running a Linux operating system, run the
following commands:
chattr -i suu.lck
rm -f suu.lck