User's Manual

Known Issues and Frequently Asked Questions 53
Frequently Asked Questions
Why do I get a pop-up dialog box saying, "There is no disk in the drive. Please insert
a disk into drive"?
The Dell Server Updates DVD was ejected from the DVD drive while SUU
was running. SUU requires the DVD to be present during execution.
When I run suu -c on a Linux system, I get an error saying, "Problem executing
Inventory Collector." What causes this error and how can I fix it?
The Inventory Collector subcomponent of SUU requires the
libstdc++-libc6.2-2.so.3 shared library to be installed on the system.
Install the compat-libstdc++ RPM from RedHat.com or from the Red Hat
CD if you are running a supported version of Red Hat Enterprise Linux on
your system or from the
SUSE Linux Enterprise Server CD i f you are running
SUSE Linux Enterprise Server
on your system.
Why do I get a pop-up box titled "Unsafe Removal of Device"?
A part of the SUU update requires updating the backplane firmware. If the
operating system queries the backplane during a flash update and the
backplane does not respond, the operating system receives an indication that
the device was removed unsafely. After the backplane firmware is updated,
you may see a screen indicating that a new device was added.
When using the SUU GUI to perform an update, a message is displayed asking me to
see the User's Guide for information on possible causes of why a server object is
not displayed in the tree.
To perform updates, you must be running SUU on a supported system and
must have the correct user access privileges. For Microsoft Windows you
must have administrator privileges and for Linux you must have root
privileges. For a list of supported servers and operating systems, see the
Dell
Systems Software Support Matrix
on the Dell Support website at
support.dell.com/manuals.