User's Manual

52 Known Issues and Frequently Asked Questions
Deleting the Temporary Folder
When you run SUU from a network location, JRE creates temporary files in
the <%
systemdrive %>:\Documents and Settings\<% user %>\Local
Settings\Temp\hsperfdata_<%
user %> directory in Microsoft Windows or in
the /var folder in Linux. You need to manually delete these temporary files.
Updating the H661 Firmware
If your CERC ATA RAID controllers are configured with the H661 firmware,
SUU cannot update the firmware to the latest version. To update the
firmware, use the -force option to manually apply the DUP with the latest
firmware version.
Using the Remote Access Controller Virtual Media
Do not use the Virtual Media to run SUU remotely on a system.
This procedure breaks the Virtual Media connection, causing the SUU
update procedure to fail.
Using Special Characters in the SUU Directory Name
SUU fails if you run it from a directory that contains special characters such
as ", :, /, \, $, and so on.
For example, when a USB DVD-ROM or USB disk is attached to the SUSE
Linux Enterprise Server operating system, it may by default, mount to a directory
name that contains special characters. For example, /media/USB:1:2/
It is recommended to use a directory name without any special characters
while running SUU.
Running RAC DUP Packages
If you launch SUU when a Remote Access Controller (RAC) DUP package
(RAC 4/P or RAC 4/i) is running, execution of the DUP package may fail.
To resolve this issue, run SUU only after the RAC DUP package has
completed execution.