User's Manual

56 Known Issues and Frequently Asked Questions
Why do I get a message saying, "Inventory operation exceeded specified
time-out" when I try to run a Dell Update Package at the same time as SUU?
Running SUU and a separate DUP concurrently may cause unexpected
behavior. SUU runs DUPs in the background. Therefore, you do not need to
run the DUPs. Either run SUU or the DUP; do not run both at the same time.
I cannot start SUU. The "Another instance of SUU is already running"
message is displayed even though no other instance of SUU is running on
the system.
To ensure that no other instance of SUU is running on the system:
On systems running Windows operating systems, open the Windows Task
Manager, click the Applications tab, and find out if SUU is running.
On systems running Linux operating systems, open a terminal and type the
ps -eaf | grep suu command to find out if SUU is running.
If SUU is running, close the application, and restart SUU.
If no other instance of SUU is running, then SUU may have encountered an
abrupt shutdown for some reason. This results in the creation of lock files.
To delete these lock files on systems running a Windows operating system,
navigate to the <
%systemdrive% >:\dell\suu directory and delete the suu.lck
file.
To delete the lock files on systems running a Linux operating system, run the
following commands:
chattr -i suu.lck
rm -f suu.lck
This removes the lock file from the log directory located at /var/log/dell/suu
by default.
I cannot start Server Administrator after updating using SUU.
Sometimes, after updating Server Administrator using SUU, some of the
Service Administrator services may not run. Restart your system and start
Server Administrator.