User's Manual

54 Known Issues and Frequently Asked Questions
Using the Remote Access Controller Virtual Media
Do not use the Virtual Media to run SUU remotely on a system.
This procedure breaks the Virtual Media connection, causing the SUU
update procedure to fail.
Using Special Characters in the SUU Directory Name
SUU fails if you run it from a directory that contains special characters such
as ", :, /, \, $, and so on.
For example, when a USB DVD-ROM or USB disk is attached to the SUSE
Linux Enterprise Server operating system, it may by default, mount to a directory
name that contains special characters. For example, /media/USB:1:2/
It is recommended to use a directory name without any special characters
while running SUU.
Running RAC DUP Packages
If you launch SUU when a Remote Access Controller (RAC) DUP package
(RAC 4/P or RAC 4/i) is running, execution of the DUP package may fail.
To resolve this issue, run SUU only after the RAC DUP package has
completed execution.
Frequently Asked Questions
The following are frequently asked questions concerning the SUU.
Why do I get a pop-up dialog box saying, "There is no disk in the drive.
Please insert a disk into drive"?
The Dell Server Updates DVD was ejected from the DVD drive while SUU
was running. SUU requires the DVD to be present during execution.
When I run suu -c on a Linux system, I get an error saying, "Problem
executing Inventory Collector." What causes this error and how can I fix it?
The Inventory Collector subcomponent of SUU requires the
libstdc++-libc6.2-2.so.3 shared library to be installed on the system.
Install the compat-libstdc++ RPM from RedHat.com or from the Red Hat