Dell™ OpenManage™ Server Update Utility 2.0.
Notes and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. __________________ Information in this document is subject to change without notice. © 2009 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Contents 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . What’s New in This Release? . . . . . . . . . . . . . . . 7 Supported Operating Systems . . . . . . . . . . . . . . 7 . . . . . . . 7 . . . . . . . . . . . . . . 8 Microsoft Windows Operating Systems Linux Operating Systems . Virtualization Operating Systems GUI and CLI . . . . . . . . . . 8 . . . . . . . . . . . . . . . . . . . . . . . . 9 Other Documents You Might Need 2 7 . . . . . . . . . . . .
Upgrading Components . . . . . . . . . . . . . . . . . Downgrading Components . . . . . . . . . . . . . . . Updating Multiple Systems on the Network . . . . . . Recommended Practices When Running SUU From a Network Location . . . . . . Upgrading and Downgrading Components in a Single Session . . . . . . . . . . . . . . . . . . . 25 . . . . . 26 . . . . . . 27 . . . . . . . . . . . . . 28 Upgrade/Downgrade/Update Messages Exporting the Comparison Report . . . . . . . . 32 . . . . . . . . .
Stopping on Update Failure 4 . . . . . . . . . . . . . . . Integrating Server Update Utility With Dell Management Console Getting Started 5 . . . . . . . . . Integrating Server Update Utility With Dell OpenManage IT Assistant Using the Software Updates Feature 6 45 . . . . . . . . . . . . . . . . . . . . . Using the Patch Management Feature . . . . . . . . . . 45 49 51 . . . . . . . . . . . . . . . . . . . . . . 51 . . . . . . . . 51 . . . . . . . . . . 51 . . . . . . . . . . . . . .
Updating the H661 Firmware 53 . . . . . . . 54 Using Special Characters in the SUU Directory Name . . . . . . . . . . . . . . . . . . . 54 . . . . . . . . . . . . 54 . . . . . . . . . . . . . . 54 . . . . . . . . . . . . . . . . . . . . . . . . . 59 Running RAC DUP Packages Frequently Asked Questions A Glossary . Terms and Definitions Icon Glossary 6 . . . . . . . . . . . . Using the Remote Access Controller Virtual Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Overview Dell™ OpenManage™ Server Update Utility (SUU) is an application that identifies and applies updates to your system. You can use SUU to update your Dell system or to view the updates available for any system supported by SUU. SUU compares the versions of components currently installed on your system with the update components packaged on the Dell Server Updates DVD. SUU then displays a comparison report of the versions and provides the option of updating the components.
• Microsoft Windows Small Business Server 2008 Standard and Premium Editions • Microsoft Windows Storage Server 2008 R2 Express, Workgroup, Standard, and Enterprise Editions • Microsoft Windows Unified Data Storage Server 2008 Workgroup, Standard, and Enterprise Editions • Microsoft Windows Server 2003 Compute Cluster Edition and Microsoft Windows Server 2008 HPC Edition Linux Operating Systems • SUSE® Linux Enterprise Server 11 • SUSE Linux Enterprise Server 10 SP3 • Red Hat® Enterprise Linux®
GUI and CLI SUU is both a Graphical User Interface (GUI) and a Command Line Interface (CLI) -based application. You can use the GUI to: • View a Comparison Report that displays your system components and applicable components in the repository. • Perform an upgrade, downgrade, or an update. • Browse the repository. For information on using the GUI, see "Using the Graphical User Interface". You can use the CLI to: • Run commands for performing comparisons and updates. • View the update progress.
• The Dell Management Console User’s Guide has information about installing, configuring, and using Dell Management Console. Dell Management Console is a Web-based systems management software, which is installed on a management station in a networked environment. Dell Management Console provides a scalable, modular console for basic hardware management as well as advanced functions, such as asset, security, and compliance.
2 Using the Graphical User Interface The Graphical User Interface (GUI) provides an interactive approach to perform comparisons and updates using Server Update Utility (SUU). To launch the GUI, insert the Dell Server Updates DVD into the DVD drive. If SUU does not launch automatically, navigate to the Dell Server Updates DVD root directory and launch suulauncher.exe (for Windows systems) or type suu -g (for both Windows and Linux systems) in a command window.
Software Prerequisite Failure If the list of components that failed the prerequisite check comprises the Dell OpenManage component (software component), SUU displays a software prerequisite failure message as shown in Figure 2-1. Figure 2-1. Software Prerequisite Failure Message Fixing the Software Prerequisite Failure Install the Dell OpenManage component version 4.3 or later before proceeding with the software upgrade. If the Dell OpenManage component is of a version earlier than 4.
Figure 2-2. Dell OpenManage Component Disabled Hardware Prerequisites Failure If the list of components that failed the prerequisite check comprises hardware components, SUU displays a message as shown in Figure 2-3. Figure 2-3.
Fixing the Hardware Prerequisite Failure Install the hardware prerequisites before proceeding with the upgrade, downgrade, or update. You can also click Continue to proceed with the upgrade of the Dell OpenManage component, if applicable. To install the hardware prerequisites: 1 Go to the Dell Support website at support.dell.com. 2 Click the icon seen below Drivers & Downloads. 3 In the Drivers and Downloads page, perform either of the following steps: • Click Select Model under the Choose a Model section.
13 Boot the system that fails to meet the prerequisites with the Prerequisites CD. NOTE: An additional reboot may be required to complete the prerequisite update. Do not remove the CD until the information on the screen prompts you to do so. 14 When prompted, replace the Prerequisites CD with the Dell Server Updates DVD and reboot the system. If you click Continue, all the rows for the hardware components are disabled in the Comparison Report.
Software and Hardware Prerequisites Failure If the list of components for which the prerequisites failed, comprises the Dell OpenManage component (software component) and the hardware components, SUU displays a prerequisite failure message as shown in Figure 2-5. Figure 2-5.
Figure 2-6. Hardware and Software Components Disabled Continuing With the Upgrade, Downgrade, or Update Select the packages you want to upgrade. You can also downgrade newer versions of components on your system to the corresponding component version contained in the Dell Server Updates DVD. For more information about downgrading components, see "Downgrading Components". CAUTION: Do not remove the Dell Server Updates DVD from the DVD drive when you are running SUU.
Checking the SUU Version From SUU 2.0.0 onwards, when you launch SUU, a warning message is displayed if you are not using the latest SUU version and if a version newer than your current version is available. Figure 2-7. Version Warning NOTE: The warning message is displayed only if you are running an older version of SUU. You can download the latest version of SUU from the Dell Support site at support.dell.com. However, if you want to continue using your current version, click OK to continue.
Table 2-1. Criticality Levels Criticality Level Status Urgent It is highly recommended to apply this update as soon as possible. The update contains changes to improve the reliability and availability of your Dell system. Recommended It is recommended to apply this update during your next scheduled update cycle. The update contains feature enhancements or changes that help keep your system software current and compatible with other system modules (firmware, BIOS, drivers, and software).
NOTE: You cannot use SUU to update any firmware or device driver installed on your system that does not match a comparable repository component. You must manually update components installed on your system that do not compare with the repository. If the Upgrade, Downgrade, or Update button is disabled, one of the following may apply: • The components on your system are current and do not need to be upgraded. • The prerequisite check failed. See "Prerequisites" for more information.
Upgrading Components To upgrade components from the repository: 1 Select the components that you want to upgrade. 2 Click the Upgrade button to apply the components that you have selected for your system. A Confirm Update dialog box prompts for confirmation to upgrade the listed components as shown in Figure 2-9. Figure 2-9.
3 Click Yes to continue or No to cancel. While upgrading the components, SUU displays an update report as shown in Figure 2-10. Figure 2-10. Upgrade Progress 4 After the upgrade is completed, SUU displays an Update Complete dialog box. Click OK to complete the upgrade. The status of the upgrade is reflected in the Comparison Report.
Downgrading Components To downgrade components from the repository: 1 Select the Enable Downgrade check box. SUU disables the Enable System Set Update check box and selects only those components that are newer than the repository version components and can be downgraded as shown in Figure 2-11. This is an automatic process and you cannot select/deselect individual packages. Figure 2-11. Downgrade 2 Click the Downgrade button to start the downgrade.
Updating Multiple Systems on the Network You can run SUU from a network location and update components on multiple systems. This feature is called the network share support feature. NOTE: You must be connected to the network to use the network share support feature. To run SUU from a network location: 1 Access the system on the network on which SUU resides. 2 Launch the SUU GUI to display the components to be updated in the Comparison Report.
Recommended Practices When Running SUU From a Network Location • The network location must be secure and be accessed only by an administrator or super-user who has read, write, and execute privileges. It is also strongly recommended that the network location be unmapped or unmounted after SUU has completed execution. • If you cannot update components when running SUU from a network location, try running SUU on your system.
All the components that can be updated are selected in the Comparison Report. NOTE: You cannot deselect individual components when you select the Enable System Set Update check box. 2 Click the Update button. SUU displays a Confirm Update dialog box that displays a list of components to be updated. 3 Click Yes to proceed with the update or No to cancel the update. If you click Yes, SUU displays the Update dialog box that shows the progress of the update. 4 Click OK when the update is completed.
Figure 2-13. Dell OpenManage Upgrade Progress 4 Click OK in the Update Complete dialog box to complete the upgrade. 5 Click OK in the Update dialog box. Dell OpenManage service packs have been upgraded. Upgrading Dell Unified Server Configurator You can upgrade Dell Unified Server Configurator from an earlier installed version to a newer version. The procedure to upgrade Dell Unified Server Configurator is the same as that to upgrade the hardware components.
Figure 2-14. Dell Unified Server Configurator Upgrade Process 4 Click OK in the Update Complete dialog box to complete the upgrade. 5 Click OK in the Update dialog box. The Dell Unified Server Configurator component is upgraded. Continuing on Update Failures You can choose whether to continue or stop the update if the package that you have selected for an update encounters an update failure. To continue or stop updates: 1 Select the components you want to update.
Figure 2-15. Stop on Update Failures Option Selected NOTE: The Stop on Update Failures check box is enabled only if you have selected more than one component for an update. 3 Click Upgrade. SUU starts the upgrade of the components selected for upgrade. If SUU encounters a failure while updating the first component, SUU does not continue updating the other components. It displays the failure icon ( ) in the Update dialog box indicating that the update has failed.
Figure 2-16. Failure of Update This package has encountered an update failure SUU has not updated this package because the Stop on Update Failures check box is selected If you do not select the Stop on Update Failures check box, and SUU encounters an update failure, then SUU continues updating the other components as shown in Figure 2-17.
Figure 2-17. Continue on Update Progress In Figure 2-17, the first component was not updated because of an update failure. However, SUU has updated the second component because the Stop on Update Failures check box was not selected. SUU then displays an Update dialog box that shows that the first component has not been updated but the second component has been updated. SUU also displays an Update Error dialog box that states an update failure as shown in Figure 2-18.
Figure 2-18. Continue on Update Error This package has encountered an update failure SUU has updated this package in spite of encountering an update failure for the first package because the Stop on Update Failures check box was not selected 4 Click OK in the Update Error dialog box. SUU has updated/stopped the updates of components depending on whether or not you selected the Stop on Update Failures check box.
Exporting the Comparison Report You can export the Comparison Report and save it on your system as a CSV, HTML, or XML file. To export the Comparison Report, click Export Report. Figure 2-19. Export Report You can save the report in a .csv, .html, or .xml format on your system. NOTE: Ensure that the name of your report or the path in which you save the report does not exceed 260 characters if you are running SUU on Windows.
Viewing Package and Bundle Details In SUU, you can view the details of the packages or bundles displayed in the repository. To view the details of a package, select a package in the repository table. The details are displayed in the Package Summary section as shown in Figure 2-20. You can also use the up-arrow and down-arrow keys to view the details of a package. Figure 2-20. Package Details of a Selected Package You can also view the details of a bundle.
Figure 2-21. Bundle-Level Details Sorting Columns You can sort the columns in the Comparison Report and the repository table by clicking the column names. SUU sorts the columns in the ascending or descending order. The icon indicates that the column has been sorted in the ascending order and the icon indicates that the column has been sorted in the descending order. Figure 2-22 shows the Package Name column sorted in the ascending order.
Figure 2-22. Package Names Sorted Browsing the Repository To browse through the repository: 1 Double-click the Repository icon on the left side of the application interface. 2 Select your operating system. The Windows or Linux icon displays depending on your operating system. A list of supported systems is displayed. 3 Click a system name to view the list of all available updates for that system. Figure 2-23 shows all available components in the repository.
Figure 2-23. Repository You can view the repository for all the systems that support Windows and Linux. See the DellSoftwareBundleReport.html in the repository directory for details on the contents of the repository. Logging Events SUU creates two event logs: update.log and support.log. The update log shows the status of each component updated. The support log contains trace and debug data and is only used by Dell Support.
Using the Graphical User Interface
3 Using the Command Line Interface The Command Line Interface (CLI) in the Server Update Utility (SUU) allows you to run commands to perform comparisons and updates. To run SUU from the CLI, you must be in the Dell Server Updates DVD root directory. If you are running SUU on a network share, copy the Dell Server Updates DVD contents to a shared directory and run the CLI from the shared directory.
Table 3-1 lists the SUU commands. To run a CLI command, open a command window and type the appropriate CLI command syntax at the command prompt. Table 3-1. Server Update Utility CLI Commands CLI Command Syntax Command Description -? | -h | -help Shows this help message. -g | -gui Launches the SUU Graphical User Interface (GUI). NOTE: On Linux, this option can only be used from the X Window system. -u | -update Upgrades/downgrades the system component.
Table 3-1. Server Update Utility CLI Commands (continued) CLI Command Syntax Command Description -iprog|-inventoryprogress Shows the progress (in percentage) of the comparison between the components in your system and the components in the repository. Changing the Default Location of Logs The default location for SUU event logs in Windows is <%systemdrive%>:\dell\suu. The default location for the logs in Linux is /var/log/dell/suu.
The Comparison Report provides a listing of the installed system components and the comparable SUU repository components. The comparison of the version levels is indicated with the arithmetic symbols > (greater than), < (less than), and = (equal to). The report also lists the available Dell™ Update Package to update the component. Updating Components To update your system with the selected components, type suu -u. All components that are not up-to-date with the components in the repository are upgraded.
Viewing the Inventory Progress To view the inventory progress when SUU is collecting information about the components on your system, open another command shell and type suu iprog. A progress report similar to the following appears: ====== system inventory progress ====== no progress available ====== system inventory progress ====== 54% Complete Stopping on Update Failure You can choose to continue or stop further updates if the selected update packages encounter an update failure.
Using the Command Line Interface
Integrating Server Update Utility With Dell Management Console 4 Dell™ Management Console is the next generation one-to-many systems management application that provides similar functionality as the Dell OpenManage™ IT Assistant along with enhanced discovery, inventory, monitoring, and reporting features. It is a Web-based graphical user interface (GUI), that is installed on a management station in a networked environment.
3 In the Dell Management Console, click Home, and then click Patch Management for Dell Servers Home. The Patch Management summary information is displayed with the Getting Started section on the left window pane. The Getting Started section provides links to the steps you must follow to manage the update process. 4 In the Getting Started section, click Configure Proxy. The Notification Server Settings page is displayed.
6 In the Getting Started section, click Download Inventory Catalog. The Dell Inventory Collector Import page is displayed. Inventory Collector is used to collect the hardware information such as BIOS, firmware, and driver versions of components installed on your managed systems. You must download the .cab files that contain the inventory collector tool from the SolutionSam website. a Select the Web URL option. b In the Windows and Linux fields, specify the following default locations: Table 4-1.
8 In the Getting Started section, click Install Altiris Agent to install the agent on your managed systems. You need the Altiris agent on the managed systems to execute and view the comparison report. NOTE: You can schedule to run the installation of Altiris agent at a time convenient to you. For detailed information on installing Altiris agent, see the Dell Management Console Help. 9 Run the compliance check to view the comparison report.
5 Integrating Server Update Utility With Dell OpenManage IT Assistant Dell™ OpenManage™ IT Assistant allows you to load individual Dell Update Packages or complete system bundles into the central repository. IT Assistant then compares the packages to the versions of the software currently running on your enterprise systems. You can then decide whether to update systems that are not in compliance, either immediately or according to a schedule you define.
c Select Active Directory Login if you have configured user information using the Microsoft Active Directory® plug-in. The privileges you have in IT Assistant depend on the defined user settings. NOTE: For more information on setting up role-based access, see the Dell OpenManage IT Assistant User’s Guide. For information on installing the Active Directory plug-in and extending the Active Directory schema for IT Assistant, see the Dell OpenManage Management Station Software Installation Guide.
Known Issues and Frequently Asked Questions 6 Known Issues The following are some known issues with Dell™ OpenManage™ Server Update Utility (SUU). Enabling Operating System Devices SUU does not inventory or update devices that are disabled in the operating system, though these devices may be displayed in the Comparison Report. To update the disabled devices, make the appropriate changes in the operating system and restart SUU. Linux Systems Require the libstdc++-libc6.2-2.so.
If one of these conditions occur, a /var/lock/.spsetup file is created rather than deleted, causing SUU to report a successful update and prompt the user to reboot the system. When you run SUU again and run the Comparison Report, the comparison procedure reports no change in device status. If this situation occurs and you are not running an update, delete the /var/lock/.spsetup file before running another update.
Restarting the System Inventory in the Same Session SUU does not allow you to restart the system inventory in the same session if there is insufficient space in the var or tmp folder. In Linux, if the space is not enough in the var or tmp folder, SUU displays the following error message: Not enough space available in /var or /tmp folder. Please make sure you have atleast 100MB. Ensure that you have sufficient space in the var or tmp folder and restart SUU to start the system inventory.
Using the Remote Access Controller Virtual Media Do not use the Virtual Media to run SUU remotely on a system. This procedure breaks the Virtual Media connection, causing the SUU update procedure to fail. Using Special Characters in the SUU Directory Name SUU fails if you run it from a directory that contains special characters such as ", :, /, \, $, and so on.
CD if you are running a supported version of Red Hat Enterprise Linux on your system or from the SUSE Linux Enterprise Server CD if you are running SUSE Linux Enterprise Server on your system. Why do I get a pop-up box titled "Unsafe Removal of Device"? A part of the SUU update requires updating the backplane firmware. If the operating system queries the backplane during a flash update and the backplane does not respond, the operating system receives an indication that the device was removed unsafely.
Why do I get a message saying, "Inventory operation exceeded specified time-out" when I try to run a Dell Update Package at the same time as SUU? Running SUU and a separate DUP concurrently may cause unexpected behavior. SUU runs DUPs in the background. Therefore, you do not need to run the DUPs. Either run SUU or the DUP; do not run both at the same time. I cannot start SUU. The "Another instance of SUU is already running" message is displayed even though no other instance of SUU is running on the system.
I cannot update BIOS versions using SUU. For systems with a TCG 1.2 compliant Trusted Platform Module (TPM) chip, BIOS updates using SUU and DUPs fail if all of the following are true: • The Microsoft Windows BitLocker Drive Encryption feature is enabled. • The Trusted Platform Module feature is set (using BIOS) to ON with Pre-boot Measurement. For information about TPM security settings, see the Dell OpenManage Server Administrator Online Help or the Dell OpenManage Server Administrator User’s Guide.
Known Issues and Frequently Asked Questions
A Glossary This glossary describes the terminology and lists the icons used in Server Update Utility. Terms and Definitions Table A-1 lists the descriptions of the terms used in SUU. Table A-1. Terms and Definitions Term Definition Bundle An XML file that contains information about the Dell™ Update Packages. Every Dell system that SUU supports is associated with a bundle that contains information about the updatable components for that system.
Table A-1. Terms and Definitions (Continued) Term Definition Inventory List of components, such as the BIOS versions, firmware, and drivers installed on your system. Prerequisite Minimum version requirement of components and dependencies that a system must meet before any updates can be performed. Repository Database on the Dell Server Updates DVD that contains the updated Basic Input/Output System (BIOS), firmware, and driver components for Dell systems.
Icon Glossary Table A-2 lists the icons that indicate the update status for a component in the Comparison Report. Table A-2. Icons and Update Status Icon Status The currently installed hardware component version or the Dell OpenManage™ component version is identical to the component version in the repository. No upgrade is needed. The currently installed component version is newer than the component version in the repository.
Glossary
B Trusted Platform Module (TPM) and BitLocker Support A TPM is a secure microcontroller with cryptographic capabilities designed to provide basic security-related functions involving encryption keys. It is installed on the motherboard of your system, and communicates with the rest of the system using a hardware bus. You can establish ownership of your system and its TPM through BIOS setup commands.
BitLocker is designed for systems that have a compatible TPM microchip and BIOS. A compatible TPM is defined as a version 1.2 TPM. A compatible BIOS supports the TPM and the Static Root of Trust Measurement. BitLocker seals the master encryption key in the TPM and only allows the key to be released when code measurements have not changed from a previous secure boot. It forces you to provide a recovery key to continue boot if any measurements have changed.
NOTE: For mass BIOS updates, create a script that disables BitLocker, installs the update, reboots the system and then re-enables BitLocker. For one-to-one Dell™ Update Package (DUP) deployments, manually disable BitLocker and then re-enable it after rebooting your system.
Trusted Platform Module (TPM) and BitLocker Support
Index B E BitLocker, 63 enabling operating system devices, 51 C changing default location, 41 comparing components, 18 comparison report exporting, 33 viewing, 41 components downgrading, 23 upgrading, 21 Configure Proxy, 46 event logging, 37 event logs, changing the location, 41 example see sample exporting comparison report, 33 G GUI, using, 9 I Dell Management Console, 45 Installing Altiris Agent, 48 IPMI, 42 Dell Update Packages, 45 Inventory Catalog, 47 D downgrading components, 23 DUP Cata
P components, 21 package-level and bundle-level Help, viewing, 34 using GUI, 9 Patch Management, 45 platform configuration registers, 63 progress option, 52 R running Linux updates, 51 S Solution Global Settings, 47 sorting columns, 35 T terminal mode commands, 63 Trusted Platform Module, 63 U update progress, viewing, 42 updating multiple devices, 52 PERC firmware, 52 upgrading 68 Index V viewing comparison report, 41 update progress, 42
