User's Manual

Known Issues and Frequently Asked Questions 55
Running RAC DUP Packages
If you launch SUU when a Remote Access Controller (RAC) DUP package
(RAC 4/P or RAC 4/i) is running, execution of the DUP package may fail.
To resolve this issue, run SUU only after the RAC DUP package has
completed execution.
Frequently Asked Questions
The following are frequently asked questions concerning the SUU.
Why do I get a pop-up dialog box saying, "There is no disk in the drive.
Please insert a disk into drive"?
The Dell Server Updates DVD was ejected from the DVD drive while SUU
was running. SUU requires the DVD to be present during execution.
When I run suu -c on a Linux system, I get an error saying, "Problem
executing Inventory Collector." What causes this error and how can I fix it?
The Inventory Collector subcomponent of SUU requires the
libstdc++-libc6.2-2.so.3 shared library to be installed on the system.
Install the compat-libstdc++ RPM from RedHat.com or from the Red Hat
CD if you are running a supported version of Red Hat Enterprise Linux on
your system or from the
SUSE Linux Enterprise Server CD i f you are running
SUSE Linux Enterprise Server
on your system.
Why do I get a pop-up box titled "Unsafe Removal of Device"?
A part of the SUU update requires updating the backplane firmware. If the
operating system queries the backplane during a flash update and the
backplane does not respond, the operating system receives an indication that
the device was removed unsafely. After the backplane firmware is updated,
you may see a screen indicating that a new device was added.