User's Manual

54 Known Issues and Frequently Asked Questions
Running SUU From a Network Location
• When SUU is running from a network location and is performing a system
inventory, if you get disconnected from the network, SUU displays a blank
Comparison Report. To view the contents of the Comparison Report,
ensure that you are connected to the network and restart SUU.
• When SUU is running from a network location and the Comparison
Report is displayed, if you get disconnected from the network and then
click the
Update button, SUU does not update any components. To
update components, ensure that you are connected to the network and
restart SUU.
Deleting the Temporary Folder
When you run SUU from a network location, JRE creates temporary files in
the <%
systemdrive %>:\Documents and Settings\<% user %>\Local
Settings\Temp\hsperfdata_<%
user %> directory in Microsoft Windows or in
the /var folder in Linux. You need to manually delete these temporary files.
Updating the H661 Firmware
If your CERC ATA RAID controllers are configured with the H661 firmware,
SUU cannot update the firmware to the latest version. To update the
firmware, use the -force option to manually apply the DUP with the latest
firmware version.
Using the Remote Access Controller Virtual Media
Do not use the Virtual Media to run SUU remotely on a system.
This procedure breaks the Virtual Media connection, causing the SUU
update procedure to fail.
Using Special Characters in the SUU Directory Name
SUU fails if you run it from a directory that contains special characters such
as ", :, /, \, $, and so on.
For example, when a USB DVD-ROM or USB disk is attached to the SUSE
Linux Enterprise Server operating system, it may by default, mount to a directory
name that contains special characters. For example, /media/USB:1:2/
It is recommended to use a directory name without any special characters
while running SUU.