Dell™ OpenManage™ Server Update Utility 1.9 User’s Guide w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. ___________________ Information in this document is subject to change without notice. © 2009 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Contents 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . What’s New in This Release? . . . . . . . . . . . . . . . Supported Operating Systems . . . . . . . . . . . . . . . Microsoft Windows Operating Systems Linux Operating Systems 8 8 . . . . . . . . . . 9 . . . . . . . . . . . . . . . . . . . . . . . . 9 . . . . . . . . . . . 10 . . . . . . . . . . . . . . . . 13 . . . . . . . . . . . . . . . . . . . . . . 13 Using the Graphical User Interface . . . . .
Upgrading Components . . . . . . . . . . . . . . . . . Downgrading Components . . . . . . . . . . . . . . . . . . . . . 25 Recommended Practices When Running SUU From a Network Location . . . . . . 26 . . . . . . . . . . . . 26 Upgrading Dell OpenManage Service Packs . . . . . . 28 . . . . . . 29 . . . . . . . . . . . . . 30 Upgrading Dell Unified Server Configurator Continuing on Update Failures Upgrade/Downgrade/Update Messages Exporting the Comparison Report . . . . . . . . 33 . . .
Viewing the Inventory Progress Stopping on Update Failure 4 . . . . . . . . . . . . 43 . . . . . . . . . . . . . . . 43 Integrating Server Update Utility With Dell Management Console . . . . . . . . . . . . . . . . . . Getting Started . . . . . . . . 45 . . . . . . . . . . . . . . . . . . . . . 45 Using the Patch Management Feature 5 Integrating Server Update Utility With Dell OpenManage IT Assistant . . . . . . . . . . . . . . . Using the Software Updates Feature 6 . . . . . . . . . . . . .
Restarting the System Inventory in the Same Session . . . . . . . . . . . . . . . . . Running SUU From a Network Location . . . . . . 54 . . . . . . . . . . . 54 . . . . . . . . . . . . 54 . . . . . . . . . . . . . 54 Deleting the Temporary Folder Updating the H661 Firmware Using the Remote Access Controller Virtual Media . Using Special Characters in the SUU Directory Name . . . . . . . . . . . . . . 54 Running RAC DUP Packages . . . . . . . . . . . . 55 . . . . . . . . . . . . . . 55 .
1 Overview Dell™ OpenManage™ Server Update Utility (SUU) is an application that identifies and applies updates to your system. You can use SUU to update your Dell system or to view the updates available for any system supported by SUU. SUU compares the versions of components currently installed on your system with the update components packaged on the Dell Server Updates DVD. SUU then displays a comparison report of the versions and provides the option of updating the components.
Supported Operating Systems Microsoft Windows Operating Systems • Microsoft Windows Server® 2003 R2 Web, Standard and Enterprise Editions with SP2 (32-bit x86) • Microsoft Windows Server 2003 R2 Standard, Enterprise, and Datacenter x64 Editions with SP2 • Microsoft Windows Small Business Server 2003 Standard and Premium Editions with SP2 • Microsoft Windows Server 2008 Core Web, Standard, and Enterprise Editions (32-bit x86) with SP2 • Microsoft Windows Server 2008 Core Standard, Enterprise, and Da
Virtualization Operating Systems • VMware® ESX Version 4.0 • VMware ESX Version 3.5 Update 4 • Microsoft Hyper-V® Server For detailed information about the various Dell systems and operating systems that SUU is supported on, see the Dell Systems Software Support Matrix. This guide is available on the Dell Support website at support.dell.com or on the Dell Systems Management Tools and Documentation DVD.
Other Documents You Might Need Besides this guide, you can find the following guides either on the Dell Support website at support.dell.com or on the Dell Systems Management Tools and Documentation DVD: • The Dell Update Packages User's Guide provides information about obtaining and using Dell Update Packages as part of your system update strategy. A Dell Update Package (DUP) is a self-contained executable in a standard package format.
• The Dell Management Console User’s Guide has information about installing, configuring, and using Dell Management Console. Dell Management Console is a Web-based systems management software, which is installed on a management station in a networked environment. Dell Management Console provides a scalable, modular console for basic hardware management as well as advanced functions, such as asset, security, and compliance.
Overview
2 Using the Graphical User Interface The Graphical User Interface (GUI) provides an interactive approach to perform comparisons and updates using Server Update Utility (SUU). To launch the GUI, insert the Dell Server Updates DVD into the DVD drive. If SUU does not launch automatically, navigate to the Dell Server Updates DVD root directory and launch suulauncher.exe (for Windows systems) or type suu -g (for both Windows and Linux systems) in a command window.
Software Prerequisite Failure If the list of components that failed the prerequisite check comprises the Dell OpenManage component (software component), SUU displays a software prerequisite failure message as shown in Figure 2-1. Figure 2-1. Software Prerequisite Failure Message Fixing the Software Prerequisite Failure Install the Dell OpenManage component version 4.3 or later before proceeding with the software upgrade. If the Dell OpenManage component is of a version earlier than 4.
Figure 2-2. Dell OpenManage Component Disabled Hardware Prerequisites Failure If the list of components that failed the prerequisite check comprises hardware components, SUU displays a message as shown in Figure 2-3. Figure 2-3.
Fixing the hardware Prerequisite Failure Install the hardware prerequisites before proceeding with the upgrade, downgrade, or update. You can also click Continue to proceed with the upgrade of the Dell OpenManage component, if applicable. To install the hardware prerequisites: 1 Go to the Dell Support website at support.dell.com. 2 Click the icon seen below Drivers & Downloads. 3 In the Drivers and Downloads page, perform either of the following steps: • Click Select Model under the Choose a Model section.
13 Boot the system that fails to meet the prerequisites with the Prerequisites CD. NOTE: An additional reboot may be required to complete the prerequisite update. Do not remove the CD until the information on the screen prompts you to do so. 14 When prompted, replace the Prerequisites CD with the Dell Server Updates DVD and reboot the system. If you click Continue, all the rows for the hardware components are disabled in the Comparison Report.
Figure 2-5. Software and Hardware Prerequisite Failure Message Fixing the Hardware and Software Prerequisite Failure You cannot proceed with any hardware or software upgrades without installing the Dell OpenManage component or the hardware prerequisites. To install the Dell OpenManage component, see the Dell OpenManage Server Administrator User’s Guide on the Dell Support website at support.dell.com or on the Dell Systems Management Tools and Documentation DVD.
Figure 2-6. Hardware and Software Components Disabled Continuing With the Upgrade, Downgrade, or Update Select the packages you want to upgrade. You can also downgrade newer versions of components on your system to the corresponding component version contained in the Dell Server Updates DVD. For more information about downgrading components, see "Downgrading Components". CAUTION: Do not remove the Dell Server Updates DVD from the DVD drive when you are running SUU.
Checking the SUU Version From SUU 1.9 onwards, when you launch SUU, a warning message is displayed if you are not using the latest SUU version and if an SUU version newer than your current version is available. Figure 2-7. Version Warning NOTE: You will see the warning message only if you are running an older version of SUU. You can download the latest version of SUU from the Dell Support site at support.dell.com. However, if you want to continue using your current version of SUU, click OK to continue.
Table 2-1. Criticality Levels Criticality Level Status Urgent It is highly recommended to apply this update as soon as possible. The update contains changes to improve the reliability and availability of your Dell system. Recommended It is recommended to apply this update during your next scheduled update cycle. The update contains feature enhancements or changes that help keep your system software current and compatible with other system modules (firmware, BIOS, drivers, and software).
If the upgrade components are available, SUU enables the Upgrade button on the upper right corner of the Comparison Report (see Figure 2-8). For information on upgrading components, see "Upgrading Components". NOTE: You cannot use SUU to update any firmware or device driver installed on your system that does not match a comparable repository component. You must manually update components installed on your system that do not compare with the repository.
In this figure, the firmware, driver, and the Dell OpenManage components have been selected for an upgrade as the repository versions are newer than the current versions installed on the system. One of the firmware components (Dell Remote Access Controller 5 Firmware) is recommended for a downgrade as the currently installed version is newer than the version in the repository. Upgrading Components To upgrade components from the repository: 1 Select the components that you want to upgrade.
3 Click Yes to continue or No to cancel. While upgrading the components, SUU displays an update report as shown in Figure 2-10. Figure 2-10. Upgrade Progress 4 After the upgrade is completed, SUU displays an Update Complete dialog box. Click OK to complete the upgrade. The status of the upgrade is reflected in the Comparison Report. Downgrading Components To downgrade components from the repository: 1 Select the Enable Downgrade check box.
Figure 2-11. Downgrade 2 Click the Downgrade button to start the downgrade. A Confirm Update dialog box prompts for confirmation to downgrade the listed components. 3 Click Yes to continue or No to cancel. While downgrading the components, SUU displays a progress report. 4 After the downgrade is completed, SUU displays an Update Complete dialog box. Click OK to complete the downgrade. The status of the downgrade is reflected in the Comparison Report.
3 You can choose to update all the components in a single session by selecting the Enable System Set Update check box or you can choose to perform only an upgrade or a downgrade. For more information on the System Set Update feature, see "Upgrading and Downgrading Components in a Single Session". 4 Click the Update, Upgrade, or Downgrade button. A dialog box prompts for confirmation to update, upgrade, or downgrade the listed components. 5 Click Yes to continue or No to cancel.
To upgrade and downgrade components at the same time: 1 Select the Enable System Set Update check box. When you select this check box, SUU disables the Enable Downgrade check box and the Upgrade button changes to the Update button as shown in Figure 2-12. Figure 2-12. Enable Downgrade Check Box Disabled All the components that can be updated are selected in the Comparison Report. NOTE: You cannot deselect individual components when you select the Enable System Set Update check box.
Upgrading Dell OpenManage Service Packs From SUU version 1.5 onwards, you can upgrade Dell OpenManage service packs. The procedure to upgrade Dell OpenManage service packs is the same as that to upgrade the hardware components. To upgrade Dell OpenManage service packs: 1 Select the Dell OpenManage component. 2 Click the Upgrade button. SUU displays a Confirm Update dialog box. 3 Click Yes to proceed with the upgrade or No to cancel the upgrade.
Upgrading Dell Unified Server Configurator From SUU 1.9 onwards, you can upgrade Dell Unified Server Configurator from an earlier installed version to a newer version. The procedure to upgrade Dell Unified Server Configurator is the same as that to upgrade the hardware components. To upgrade Dell Unified Server Configurator: 1 Select the Dell Unified Server Configurator component. 2 Click the Upgrade button. SUU displays a Confirm Update dialog box.
Continuing on Update Failures You can choose whether to continue or stop the update if the package that you have selected for an update encounters an update failure. To continue or stop updates: 1 Select the components you want to update. 2 Select the Stop on Update Failures check box as shown in Figure 2-15. Figure 2-15. Stop on Update Failures Option Selected NOTE: The Stop on Update Failures check box is enabled only if you have selected more than one component for an update.
3 Click Upgrade. SUU starts the upgrade of the components selected for upgrade. If SUU encounters a failure while updating the first component, SUU does not continue updating the other components. It displays the failure icon ( ) in the Update dialog box indicating that the update has failed. SUU also displays the icon in the Update dialog box denoting that the other components selected for update have not been updated.
Figure 2-17. Continue on Update Progress In Figure 2-17, the first component was not updated because of an update failure. However, SUU has updated the second component because the Stop on Update Failures check box was not selected. SUU then displays an Update dialog box that shows that the first component has not been updated but the second component has been updated. SUU also displays an Update Error dialog box that states an update failure as shown in Figure 2-18.
Figure 2-18. Continue on Update Error This package has encountered an update failure SUU has updated this package in spite of encountering an update failure for the first package because the Stop on Update Failures check box was not selected 4 Click OK in the Update Error dialog box. SUU has updated/stopped the updates of components depending on whether or not you selected the Stop on Update Failures check box.
Exporting the Comparison Report You can export the Comparison Report and save it on your system as a CSV, HTML, or XML file. To export the Comparison Report, click Export Report. Figure 2-19. Export Report You can save the report in a .csv, .html, or .xml format on your system. NOTE: Ensure that the name of your report or the path in which you save the report does not exceed 260 characters if you are running SUU on Windows.
Viewing Package and Bundle Details In SUU, you can view the details of the packages or bundles displayed in the repository. To view the details of a package, select a package in the repository table. The details are displayed in the Package Summary section as shown in Figure 2-20. You can also use the up-arrow and down-arrow keys to view the details of a package. Figure 2-20. Package Details of a Selected Package You can also view the details of a bundle.
Hardware packages are denoted by the denoted by the icon. icon and software packages are NOTE: You can use the key to navigate through the Comparison Report table or the package/bundle-level details table and the keys to navigate from the Comparison Report table or the package/bundle-level details table to the tree on the left-hand side of the SUU GUI. Figure 2-21.
Figure 2-22. Package Names Sorted Browsing the Repository To browse through the repository: 1 Double-click the Repository icon on the left side of the application interface. 2 Select your operating system. The Windows or Linux icon displays depending on your operating system. A list of supported systems is displayed. 3 Click a system name to view the list of all available updates for that system. Figure 2-23 shows all available components in the repository.
Figure 2-23. Repository You can view the repository for all the systems that support Windows and Linux. See the DellSoftwareBundleReport.html in the repository directory for details on the contents of the repository. Logging Events SUU creates two event logs: update.log and support.log. The update log shows the status of each component updated. The support log contains trace and debug data and is only used by Dell Support.
3 Using the Command Line Interface The Command Line Interface (CLI) in the Server Update Utility (SUU) allows you to run commands to perform comparisons and updates. To run SUU from the CLI, you must be in the Dell Server Updates DVD root directory. If you are running SUU on a network share, copy the Dell Server Updates DVD contents to a shared directory and run the CLI from the shared directory. From SUU 1.
Table 3-1 lists the SUU commands. To run a CLI command, open a command window and type the appropriate CLI command syntax at the command prompt. Table 3-1. Server Update Utility CLI Commands CLI Command Syntax Command Description -? | -h | -help Shows this help message. -g | -gui Launches the SUU Graphical User Interface (GUI). NOTE: On Linux, this option can only be used from the X Window system. -u | -update Upgrades/downgrades the system component.
Table 3-1. Server Update Utility CLI Commands (continued) CLI Command Syntax Command Description -installIPMI Installs/updates the OpenIPMI driver. NOTE: This syntax is available on Linux systems only. -s | -stoponfail Stops the update if a failure during the update of the first component is encountered. -iprog|-inventoryprogress Shows the progress (in percentage) of the comparison between the components in your system and the components in the repository.
current version: A11 < repository version A12 package name: PE1600SC-BIOS-WIN-Al2.exe The Comparison Report provides a listing of the installed system components and the comparable SUU repository components. The comparison of the version levels is indicated with the arithmetic symbols > (greater than), < (less than), and = (equal to). The report also lists the available Dell™ Update Package to update the component. Updating Components To update your system with the selected components, type suu -u.
Viewing the Update Progress To view the progress for your update, open another command shell and type suu -p. A progress report similar to the following appears: ======update progress====== Package name : RAC_FRMW_WIN_R104824.EXE Status : Update Successful --------------------------------------Package name: PE1750-BIOS-WIN-A11.
Using the Command Line Interface
Integrating Server Update Utility With Dell Management Console 4 Dell™ Management Console is the next generation one-to-many systems management application that provides similar functionality as the Dell OpenManage™ IT Assistant along with enhanced discovery, inventory, monitoring, and reporting features. It is a Web-based graphical user interface (GUI), that is installed on a management station in a networked environment.
3 In the Dell Management Console, click Home, and then click Patch Management for Dell Servers Home. The Patch Management summary information is displayed with the Getting Started section on the left window pane. The Getting Started section provides links to the steps you must follow to manage the update process. 4 In the Getting Started section, click Configure Proxy. The Notification Server Settings page is displayed.
6 In the Getting Started section, click Download Inventory Catalog. The Dell Inventory Collector Import page is displayed. Inventory Collector is used to collect the hardware information such as BIOS, firmware, and driver versions of components installed on your managed systems. You must download the .cab files that contain the inventory collector tool from the SolutionSam website. a Select the Web URL option. b In the Windows and Linux fields, specify the following default locations: Table 4-1.
8 In the Getting Started section, click Install Altiris Agent to install the agent on your managed systems. You need the Altiris agent on the managed systems to execute and view the comparison report. NOTE: You can schedule to run the installation of Altiris agent at a time convenient to you. For detailed information on installing Altiris agent, see the Dell Management Console Help. 9 Run the compliance check to view the comparison report.
5 Integrating Server Update Utility With Dell OpenManage IT Assistant Dell™ OpenManage™ IT Assistant allows you to load individual Dell Update Packages or complete system bundles into the central repository. IT Assistant then compares the packages to the versions of the software currently running on your enterprise systems. You can then decide whether to update systems that are not in compliance, either immediately or according to a schedule you define.
c Select Active Directory Login if you have configured user information using the Microsoft Active Directory® plug-in. The privileges you have in IT Assistant depend on the defined user settings. NOTE: For more information on setting up role-based access, see the Dell OpenManage IT Assistant User’s Guide. For information on installing the Active Directory plug-in and extending the Active Directory schema for IT Assistant, see the Dell OpenManage Installation and Security User's Guide.
Known Issues and Frequently Asked Questions 6 Known Issues The following are some known issues with Dell™ OpenManage™ Server Update Utility (SUU). Enabling Operating System Devices SUU does not inventory or update devices that are disabled in the operating system, though these devices may be displayed in the Comparison Report. To update the disabled devices, make the appropriate changes in the operating system and restart SUU. Linux Systems Require the libstdc++-libc6.2-2.so.
If one of these conditions occur, a /var/lock/.spsetup file is created rather than deleted, causing SUU to report a successful update and prompt the user to reboot the system. When you run SUU again and run the Comparison Report, the comparison procedure reports no change in device status. If this situation occurs and you are not running an update, delete the /var/lock/.spsetup file before running another update.
Updating PERC 3/Di Firmware SUU may fail to update Adaptec PERC firmware to version 2.7 or 2.8 in some cases. It may not be possible to flash some ROMB controllers to version 2.8 firmware by using DUPs. If this issue arises, you must reflash the ROMB firmware using a bootable floppy diskette. CAUTION: If SUU fails to update Adaptec PERC firmware, you will also be unable to downgrade to version 2.7 if you upgrade to 2.8.
Running SUU From a Network Location • When SUU is running from a network location and is performing a system inventory, if you get disconnected from the network, SUU displays a blank Comparison Report. To view the contents of the Comparison Report, ensure that you are connected to the network and restart SUU. • When SUU is running from a network location and the Comparison Report is displayed, if you get disconnected from the network and then click the Update button, SUU does not update any components.
Running RAC DUP Packages If you launch SUU when a Remote Access Controller (RAC) DUP package (RAC 4/P or RAC 4/i) is running, execution of the DUP package may fail. To resolve this issue, run SUU only after the RAC DUP package has completed execution. Frequently Asked Questions The following are frequently asked questions concerning the SUU. Why do I get a pop-up dialog box saying, "There is no disk in the drive.
When using the SUU GUI to perform an update, a message is displayed asking me to see the User's Guide for information on possible causes of why a server object is not displayed in the tree. To perform updates, you must be running SUU on a supported system and must have the correct user access privileges. For Microsoft® Windows® you must have administrator privileges and for Linux you must have root privileges.
I cannot start SUU. The "Another instance of SUU is already running" message is displayed even though no other instance of SUU is running on the system. To ensure that no other instance of SUU is running on the system: On systems running Windows operating systems, open the Windows Task Manager, click the Applications tab, and find out if SUU is running. On systems running Linux operating systems, open a terminal and type the ps -eaf | grep suu command to find out if SUU is running.
I cannot update BIOS versions using SUU. For systems with a TCG 1.2 compliant Trusted Platform Module (TPM) chip, BIOS updates using SUU and DUPs fail if all of the following are true: • The Microsoft Windows BitLocker Drive Encryption feature is enabled. • The Trusted Platform Module feature is set (using BIOS) to ON with Pre-boot Measurement. For information about TPM security settings, see the Dell OpenManage Server Administrator Online Help or the Dell OpenManage Server Administrator User’s Guide.
A Glossary This glossary describes the terminology and lists the icons used in Server Update Utility. Terms and Definitions Table A-1 lists the descriptions of the terms used in SUU. Table A-1. Terms and Definitions Term Definition Bundle An XML file that contains information about the Dell™ Update Packages. Every Dell system that SUU supports is associated with a bundle that contains information about the updatable components for that system.
Table A-1. Terms and Definitions Term Definition Inventory List of components, such as the BIOS versions, firmware, and drivers installed on your system. Prerequisite Minimum version requirement of components and dependencies that a system must meet before any updates can be performed. Repository Database on the Dell Server Updates DVD that contains the updated Basic Input/Output System (BIOS), firmware, and driver components for Dell systems.
Icon Glossary Table A-2 lists the icons that indicate the update status for a component in the Comparison Report. Table A-2. Icon Icons and Update Status Status The currently installed hardware component version or the Dell OpenManage™ component version is identical to the component version in the repository. No upgrade is needed. The currently installed component version is newer than the component version in the repository.
Glossary
B Trusted Platform Module (TPM) and BitLocker Support A TPM is a secure microcontroller with cryptographic capabilities designed to provide basic security-related functions involving encryption keys. It is installed on the motherboard of your system, and communicates with the rest of the system using a hardware bus. You can establish ownership of your system and its TPM through BIOS setup commands.
BitLocker is designed for systems that have a compatible TPM microchip and BIOS. A compatible TPM is defined as a version 1.2 TPM. A compatible BIOS supports the TPM and the Static Root of Trust Measurement. BitLocker seals the master encryption key in the TPM and only allows the key to be released when code measurements have not changed from a previous secure boot. It forces you to provide a recovery key to continue boot if any measurements have changed.
NOTE: For mass BIOS updates, create a script that disables BitLocker, installs the update, reboots the system and then re-enables BitLocker. For one-to-one Dell™ Update Package (DUP) deployments, manually disable BitLocker and then re-enable it after rebooting your system.
Trusted Platform Module (TPM) and BitLocker Support
Index B E BitLocker, 63 enabling operating system devices, 51 C changing default location, 41 comparing components, 20 comparison report exporting, 34 viewing, 41 components downgrading, 24 upgrading, 23 Configure Proxy, 46 event logging, 38 event logs, changing the location, 41 example see sample exporting comparison report, 34 G GUI, using, 10 I Dell Management Console, 45 Installing Altiris Agent, 48 IPMI, 42 Dell Update Packages, 45 Inventory Catalog, 47 D downgrading components, 24 DUP Cat
P U package-level and bundle-level Help, viewing, 35 update progress, viewing, 43 Patch Management, 45 platform configuration registers, 63 progress option, 52 upgrading components, 23 using GUI, 10 R running Linux updates, 51 S Solution Global Settings, 47 sorting columns, 36 T terminal mode commands, 63 Trusted Platform Module, 63 68 updating multiple devices, 52 PERC 3/Di firmware, 53 PERC firmware, 52 Index V viewing comparison report, 41 update progress, 43
