Users Guide

system, navigate to the <%systemdrive%>:\dell\suu directory and delete the suu.lck file. To delete the

lock files on systems running Linux operating system, run the: chattr -i suu.lck rm -f suu.lck This

removes the lock file from the log directory located at /var/log/dell/suu by default.

I cannot start Server Administrator after updating using SUU.

Sometimes, after updating Server Administrator using SUU, some of the Server Administrator services may

not run. Restart the system and start Server Administrator.

I cannot update BIOS versions using SUU.

For systems with a TCG 1.2 compliant Trusted Platform Module (TPM) chip, BIOS updates using SUU and

DUPs fail if all of the following are true:

• The Microsoft Windows BitLocker Drive Encryption feature is enabled.

• The Trusted Platform Module feature is set (using BIOS) to ON with Pre-boot Measurement.

For information about TPM security settings, see the Dell OpenManage Server Administrator Online Help

or the Dell OpenManage Server Administrator User’s Guide at www.dell.com/support/manuals.

I cannot run SUU, the "SUU Logging System has failed: There is not enough

space on the disk" message is displayed.

While running SUU, make sure that the log directory specified at <%systemdrive%>:\dell\suu (on

Windows operating systems) and /var/log/dell/suu (on Linux operating systems) contains at least 10 MB

of free space. You can also specify a different directory to save the log files. For more information, see

the SUU command line options.