Users Guide

5
Known Issues and Frequently Asked
Questions
This section describe some known issues and frequently asked questions for Dell OpenManage Server
Update Utility (SUU).
Known Issues
The following are some known issues with Dell OpenManage Server Update Utility.
Launch Issues
When SUU GLI or CLI is launched on SLES 10 SP4 without installing a compatible library and if it throws
an error message, you need to install the libstdc++33-32bit-3.3.3-7.8.1.x86_64.rpm from the SLES 10,
SP4 ISO image. After that SUU launches without any issues.
Timeout due to USB Arbitration Service
While USB arbitration service is running, if you run SUU or manually try to run the Inventory Collector on
a managed node running the VMware ESX 4.1 operating system, a timeout occurs. When you run the
DUP manually, an error message is displayed and the utility exits. To fix this issue, stop the USB arbitration
service. To do so:
1. Check if the USB arbitration service is running with the ps aux|grep usb command.
2. Prevent the USB arbitration service from starting during boot by running the chkconfig usbarbitrator
off command.
3. After you stop the USB arbitration, reboot the server to allow the DUPs and/or the Inventory
Collector to run.
NOTE: If you require the USB arbitration, enable it manually after the update is complete. To
enable the USB arbitration, run the chkconfig usbarbitrator command.
Inventory Failure on Microsoft Windows Small Business Server 2008
Operating System
If you login to a system running on Microsoft Windows Small Business Server 2008 operating system, you
are logged in as a regular user even though you have Administrator privileges.
NOTE: An in-built feature called User Account Control (UAC) automatically reduces the potential of
security breaches for a system running on Windows operating system.
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