User's Manual

Running SUU From a Network Location

• When SUU is running from a network location and is performing a system inventory, if you get

disconnected from the network, SUU displays a blank Comparison Report. To view the contents of

the Comparison Report, ensure that you are connected to the network and restart SUU.

• When SUU is running from a network location and the Comparison Report is displayed, if you get

disconnected from the network and then click the Update button, SUU does not update any

components. To update components, ensure that you are connected to the network and restart SUU.

Deleting the Temporary Folder

When you run SUU from a network location, JRE creates temporary files in the <%systemdrive%>:

\Documents and Settings\<%user%>\Local Settings\Temp\hsperfdata_<%user%> directory in Microsoft

Windows (W2ks systems) or in the /var folder in Linux. You need to manually delete these temporary files.

For the W2k8 systems this location changes to <%systemdrive%>:\users\ <%user%>\AppData\Local

\Temp\<number>\hsperfdata_<%user%>.

Updating the H661 Firmware

If the CERC ATA RAID controllers are configured with the H661 firmware, SUU cannot update the

firmware to the latest version. To update the firmware, use the -force option to manually apply the DUP

with the latest firmware version.

Using the Remote Access Controller Virtual Media

Do not use the Virtual Media to run SUU remotely on a system. This procedure breaks the Virtual Media

connection, causing the SUU update procedure to fail.

Using Special Characters in the SUU Directory Name

SUU fails if you run it from a directory that contains special characters such as ", :, /, \, $, and so on. For

example, when a USB DVD-ROM or USB disk is attached to the SUSE Linux Enterprise Server operating

system, it may by default, mount to a directory name that contains special characters.

For example, /media/USB:1:2/. It is recommended to use a directory name without any special characters

while running SUU.

Running RAC DUP Packages

If you launch SUU when a Remote Access Controller (RAC) DUP package (RAC 4/P or RAC 4/i) is running,

execution of the DUP package may fail. To resolve this issue, run SUU only after the RAC DUP package

has completed execution.

Frequently Asked Questions

Why do I get a pop-up dialog box saying, "There is no disk in the drive. Please

insert a disk into drive"?

The Dell Server Updates DVD was ejected from the DVD drive while SUU was running. SUU requires the

DVD to be present during execution.