Users Guide

When I run SUU, why do I not see the Comparison Report? Why can I not update the

system?

SUU requires that Windows users have local administrator privileges. To obtain local administrator privileges, users

must either belong to the local administrators group or use the local administrator account. On Linux systems, only root

(user id 0) users can see the Comparison Report and perform updates.

Why do I get a message saying, "Inventory operation exceeded specified time-out" when I

try to run a Dell Update Package at the same time as SUU?

Running SUU and a separate DUP concurrently may cause unexpected behavior. SUU runs DUPs in the background.

Therefore, you do not need to run DUPs. Either run SUU or DUP; do not run both at the same time.

I cannot start SUU. The "Another instance of SUU is already running" message is displayed

even though no other instance of SUU is running on the system.

To ensure that no other instance of SUU is running on the system: On systems running Windows operating systems,

open the Windows Task Manager, click the Applications tab, and find out if SUU is running. On systems running Linux

operating systems, open a terminal and type the ps -eaf | grep suu command to find out if SUU is running. If SUU is

running, close the application, and restart SUU. If no other instance of SUU is running, then SUU may have encountered

an abrupt shutdown for some reason. This results in the creation of lock files. To delete these lock files on systems

running Windows operating system, navigate to the

<%systemdrive%>:\dell\suu directory and delete the suu.lck file. To

delete the lock files on systems running Linux operating system, run the: chattr -i suu.lck rm -f suu.lck This removes the

lock file from the log directory located at /var/log/dell/suu by default.

I cannot start Server Administrator after updating using SUU.

Sometimes, after updating Server Administrator using SUU, some of the Server Administrator services may not run.

Restart the system and start Server Administrator.

I cannot update BIOS versions using SUU.

For systems with a TCG 1.2 compliant Trusted Platform Module (TPM) chip, BIOS updates using SUU and DUPs fail if all

of the following are true:

• The Microsoft Windows BitLocker Drive Encryption feature is enabled.

• The Trusted Platform Module feature is set (using BIOS) to ON with Pre-boot Measurement.

For information about TPM security settings, see the

Dell OpenManage Server Administrator Online Help

or the

Dell

OpenManage Server Administrator User’s Guide

at www.dell.com/support/manuals.

I cannot run SUU, the "SUU Logging System has failed: There is not enough space on the

disk" message is displayed.

While running SUU, make sure that the log directory specified at <%systemdrive%>:\dell\suu (on Windows operating

systems) and /var/log/dell/suu (on Linux operating systems) contains at least 10 MB of free space. You can also specify

a different directory to save the log files. For more information, see the SUU command line options.