Users Guide

In Linux, if the space is not enough in the var or tmp folder, SUU displays the following error message :Not enough space
available in /var or /tmp folder. Make sure you have at least 100MB.
Ensure that you have sufficient space in the var or tmp folder and restart SUU to start the system inventory.
Running SUU Over a Network
• When SUU is running over a network and is performing a system inventory, if the system gets disconnected from the network,
SUU displays a blank Comparison Report. To view the contents of the Comparison Report, ensure that you are connected to
the network and restart SUU.
• When SUU is running over a network and the Comparison Report is displayed, if the system gets disconnected from the
network and then if you click the Update button, SUU does not update any components. To update the components, ensure
that you are connected to the network and restart SUU.
Deleting the Temporary Folder
When you run SUU over a network, JRE creates temporary files in the <%systemdrive%>:\Documents and Settings\<%user%>
\Local Settings\Temp\hsperfdata_<%user%> directory on systems running Microsoft Windows (W2ks systems) and in the /var
folder on systems running Linux. Delete these temporary files.
For the W2k8 systems the files are created at <%systemdrive%>:\users\ <%user%>\AppData\Local\Temp\<number>
\hsperfdata_<%user%>.
Updating the H661 Firmware
On Dell’s 9th and 10th generation of PowerEdge servers, if the CERC ATA RAID controllers are configured with the H661 firmware,
SUU cannot update the firmware to the latest version. To update the firmware, use the -force option to manually apply the DUP
with the latest firmware version.
Using the Remote Access Controller Virtual Media
Do not use the Virtual Media to remotely run the SUU on a system. This procedure disconnects the Virtual Media connection,
interrupting the SUU update procedure.
Using special characters in the SUU directory Name
SUU does not run from a directory that contains special characters such as ", :, /, \, $, and so on. For example, when a USB drive is
attached to the system running SUSE Linux Enterprise Server operating system, by default it gets mounted to a directory name
that contains special characters. For example, /media/USB:1:2/.
It is recommended to use a directory name without any special characters while running SUU.
Running RAC DUP Packages
On Dell’s 9th and 10th generation of PowerEdge servers, if you launch SUU when a Remote Access Controller (RAC) DUP package
(RAC 4/P or RAC 4/i) is running, the DUP package update stops. To resolve this issue, run SUU only after the RAC DUP package
update is complete.
Frequently asked questions
When I run suu -c on a Linux system, I get an error saying, "Problem running Inventory Collector." What causes this error and
how can I fix it?
The Inventory Collector subcomponent of SUU requires the libstdc++-libc6.2-2.so.3 shared library on the system. Install the
compat-libstdc++ RPM from RedHat.com or from the Red Hat CD, if you are running a supported version of Red Hat Enterprise
Linux or from the SUSE Linux Enterprise Server CD, if you are running SUSE Linux Enterprise Server on the system.
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