Users Guide

disabled in the Comparison Report. Click Continue to update the applicable

hardware components.

Hardware Prerequisite Failure Message

Prerequisite Failure Message:

Your system does not meet the required prerequisites for some of the hardware

component(s). Therefore, all the rows for the hardware component(s) are

disabled in the Comparison Report. Click Continue to update the applicable Dell

OpenManage software component.

Software and Hardware Prerequisite Failure Message

Prerequisite Failure Message:

Your system does not meet the required prerequisites for some of the hardware

component(s) and for installing the Dell OpenManage software component.

Therefore, all the rows will be disabled in the Comparison Report.

Fixing the Software Prerequisite Failure

When you launch Dell OpenManage Server Update Utility (SUU) in the GUI mode and the prerequisite

check fails, perform the following:

1. Install the Dell OpenManage SUU version 7.0 or later.

2. Proceed with the Upgrade, Downgrade, or Update of the components.

Fixing the Hardware Prerequisite Failure

When you launch Dell OpenManage Server Update Utility (SUU) in the GUI mode and the prerequisites

check for the hardware component fails, install the hardware prerequisites before proceeding with the

upgrade, downgrade, or update of the components. Dell DUP HDD firmware update utility, related to

system memory utilization, requires minimum of 8GB to 16GB RAM in the server.

To install the hardware prerequisites:

1. Use the Prerequisites media to bring the system up to meet the prerequisite levels.

NOTE: Set the boot order in the system BIOS such that the media drive is placed ahead of the

system hard-drive.

2. If the system fails to meet the prerequisites, restart the system with the Prerequisites media.

NOTE: An additional restart may be required to complete the prerequisite update. Do not

remove the media until the information on the screen prompts you to do so.

3. When prompted, replace the Prerequisites media with the Dell Server Updates media and restart the

system.

Creating a Prerequisites Media

To create the Prerequisites media:

1. Go to dell.com/support.

2. UnderSupport.

a. Under the Choose by Service Tag section, click Enter a Service Tag.

3. Click Drivers & Downloads.