Users Guide

It is recommended to use a directory name without any special characters while running SUU.
Running RAC DUP Packages
On Dell’s 9th and 10th generation of PowerEdge servers, if you launch SUU when a Remote Access
Controller (RAC) DUP package (RAC 4/P or RAC 4/i) is running, the DUP package update stops. To resolve
this issue, run SUU only after the RAC DUP package update is complete.
Frequently Asked Questions
When I run suu -c on a Linux system, I get an error saying, "Problem executing Inventory Collector."
What causes this error and how can I fix it?
The Inventory Collector subcomponent of SUU requires the libstdc++-libc6.2-2.so.3 shared library on
the system. Install the compat-libstdc++ RPM from RedHat.com or from the Red Hat CD, if you are
running a supported version of Red Hat Enterprise Linux or from the SUSE Linux Enterprise Server CD, if
you are running SUSE Linux Enterprise Server on the system.
Why do get a pop-up box titled "Unsafe Removal of Device"?
A part of the SUU update requires updating the backplane firmware. If the operating system queries the
backplane during a flash update and the backplane does not respond, the operating system receives an
indication that the device was removed unsafely. After the backplane firmware is updated, you can see a
message displaying that a new device was added.
When using the SUU GUI to perform an update, a message is displayed asking me to see the User's
Guide for information on possible causes of why a server object is not displayed in the tree.
To perform updates, you must be running SUU on a supported system and must have the correct user
access rights. For systems running Windows you must have administrator rights and for systems running
Linux you must have root rights. For the list of supported servers and operating systems, see the Dell
Systems Software Support Matrix at dell.com/openmanagemanuals.
When I run SUU, I do not see the Comparison Report? and I cannot update the system?
You must have local administrator to run SUU on systems running Windows operating systems. To obtain
local administrator rights, you must either belong to the local administrators group or use the local
administrator account. On systems running Linux, only root (user id 0) users can see the Comparison
Report and perform updates.
Why do I get a message saying, "Inventory operation exceeded specified time-out" when I try to run a
Dell Update Package and SUU concurrently?
Running SUU and a separate DUP concurrently gives unexpected results. SUU runs DUPs in the
background. Therefore, you must not run DUPs separately. Either run SUU or DUP; do not run both at the
same time.
I cannot start SUU. The "Another instance of SUU is already running" message is displayed even though
no other instances of SUU is running on the system.
On systems running Windows operating systems, open the Windows Task Manager, click the
Applications tab, and check if SUU is running. On systems running Linux operating systems, open a
terminal and type the ps -eaf | grep suu command to find out if SUU is running. If SUU is running, close
the application, and restart SUU. If no other instances of SUU is running, then SUU may have encountered
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