Users Guide

When I run SUU, I do not see the Comparison Report? and I cannot update the system?

You must have local administrator to run SUU on systems running Windows operating systems. To obtain

local administrator rights, you must either belong to the local administrators group or use the local

administrator account. On systems running Linux, only root (user id 0) users can see the Comparison

Report and perform updates.

Why do I get a message saying, "Inventory operation exceeded specified time-out" when I try to run a

Dell Update Package and SUU concurrently?

Running SUU and a separate DUP concurrently gives unexpected results. SUU runs DUPs in the

background. Therefore, you must not run DUPs separately. Either run SUU or DUP; do not run both at the

same time.

I cannot start SUU. The "Another instance of SUU is already running" message is displayed even though

no other instances of SUU is running on the system.

On systems running Windows operating systems, open the Windows Task Manager, click the

Applications tab, and check if SUU is running. On systems running Linux operating systems, open a

terminal and type the ps -eaf | grep suu command to find out if SUU is running. If SUU is running, close

the application, and restart SUU. If no other instances of SUU is running, then SUU may have encountered

an abrupt shutdown for some reason. This results in the creation of lock files. To delete these lock files

on systems running Windows operating system, navigate to the <%systemdrive%>:\dell\suu directory

and delete the

suu.lck file. To delete the lock files on systems running Linux operating system, run the:

chattr -i suu.lck rm -f suu.lck. This removes the lock file from the log directory located at /var/log/dell/

suu.

I cannot start Dell OpenManage Server Administrator after updating using SUU.

After updating Dell OpenManage Server Administrator using SUU, some of the OpenManage Server

Administrator services may not run. Restart the system and start OpenManage Server Administrator.

I cannot update BIOS versions using SUU.

For systems with a TCG 1.2 compliant Trusted Platform Module (TPM) chip, you cannot update BIOS

using SUU and DUPs if:

• The Microsoft Windows BitLocker Drive Encryption feature is enabled.

• The Trusted Platform Module feature is set (using BIOS) to ON with Pre-boot Measurement.

NOTE: For information about TPM security settings, see the Dell OpenManage Server Administrator

Online Help or the Dell OpenManage Server Administrator User’s Guide at dell.com/

openmanagemanuals.

I cannot run SUU, the "SUU Logging System has failed: There is not enough space on the disk" message

is displayed.

While running SUU, make sure that the log directory at <%systemdrive%>:\dell\suu (on systems running

Windows operating systems) and /var/log/dell/suu (on systems running Linux operating systems)

contains at least 10 MB of free space. You can also save the log files in a different directory. For more

information, see the SUU command line options.