Users Guide

Updating the H661 Firmware

If the CERC ATA RAID controllers are configured with the H661 firmware, SUU cannot update the

firmware to the latest version. To update the firmware, use the -force option to manually apply the DUP

with the latest firmware version.

Using the Remote Access Controller Virtual Media

Do not use the Virtual Media to remotely run the SUU on a system. This procedure disconnects the

Virtual Media connection, interrupting the SUU update procedure.

Using Special Characters in the SUU Directory Name

SUU does not run from a directory that contains special characters such as ", :, /, \, $, and so on. For

example, when a USB DVD-ROM or USB disk is attached to the system running SUSE Linux Enterprise

Server operating system, by default it gets mounted to a directory name that contains special characters.

For example, /media/USB:1:2/.

It is recommended to use a directory name without any special characters while running SUU.

Running RAC DUP Packages

If you launch SUU when a Remote Access Controller (RAC) DUP package (RAC 4/P or RAC 4/i) is running,

the DUP package update stops. To resolve this issue, run SUU only after the RAC DUP package update is

complete..

Frequently Asked Questions

Why do I get a pop-up dialog box saying, "There is no disk in the drive. Please

insert a disk into drive"?

The Dell Server Updates DVD was ejected from the DVD drive while SUU was running. SUU requires the

DVD during the update.

When I run suu -c on a Linux system, I get an error saying, "Problem

executing Inventory Collector." What causes this error and how can I fix it?

The Inventory Collector subcomponent of SUU requires the libstdc++-libc6.2-2.so.3 shared library on

the system. Install the compat-libstdc++ RPM from RedHat.com or from the Red Hat CD, if you are

running a supported version of Red Hat Enterprise Linux or from the SUSE Linux Enterprise Server CD, if

you are running SUSE Linux Enterprise Server on the system.

Why do get a pop-up box titled "Unsafe Removal of Device"?

A part of the SUU update requires updating the backplane firmware. If the operating system queries the

backplane during a flash update and the backplane does not respond, the operating system receives an

indication that the device was removed unsafely. After the backplane firmware is updated, you can see a

message displaying that a new device was added.