Dell™ Server Management Pack Suite Version 4.0 For Microsoft® System Center Operations Manager 2007 SP1/R2 and System Center Essentials 2007 SP1 User’s Guide w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. ____________________ Information in this document is subject to change without notice. © 2009 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Contents 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . Accessing the Management Packs and Documentation . . . . . . . . . . . . . . . . . . . . 7 What is New in Dell Server Management Pack Suite v4.0 . . . . . . . . . . . . . . . . . . . . . . . . . 8 Understanding Dell Server Management Pack Suite v4.0 . . . . . . . . . . . . . . . . . . . . . . . . . 9 . . . . . . . . . . . 9 Dell Hardware Group Definition Windows Server . . . . . . . . . . . . . . . . . .
Generic Requirements . . . . . . . . . . . . . . . 19 . . . . . . . . . . . . 20 Configuring Management Server Action Account With Normal User Privilege . . . . . . . . . . . . 20 Managed System Requirements . Importing Management Packs into SCOM . . . . . . . 21 Post-Import Tasks for the Dell Server Management Pack Suite v4.0 . . . . . . . . . . . . . . . . . . . 22 Microsoft Guidelines for Performance and Scalability for Operations Manager 2007 SP1/R2 . . . . . . . . . .
Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Dell Modular and Monolithic Systems Tasks . . . 41 Dell Remote Access Controller (DRAC) Tasks . . . 44 . . . . . . . 44 . . . . . . . . . . . . . . . . . . . . . . . . . 45 Dell Chassis Management Controller (CMC) Tasks . . . . . . . . . . . . . Reports . . . . . . . . . 45 . . . . . . . . . . . . . . . . 46 OpenManage Windows Event Log . BIOS Configuration . Firmware and Driver Versions RAID Configuration . . . . . . . . . .
Contents
1 Introduction This document is intended for system administrators who use the Dell™ Server Management Pack Suite v4.0 to manage and monitor Dell systems. With the integration of the Dell™ Server Management Pack Suite v4.0 with Microsoft® Systems Center Operations Manager (SCOM) 2007 SP1/R2 or System Center Essentials (SCE) 2007 SP1 environment, you can manage, monitor, and ensure the availability of your Dell devices.
The two utilities are: • Dell.Connections.HardwareLibrary.mp • Dell.WindowsServer.InformationalAlertsOn.mp The four Management Pack files, two utilities, and readme files, along with this user's guide are packaged in a self-extracting executable Dell_Server_Management_Pack_Suite_v4.0_A00.exe file. The .exe can be downloaded from the Dell Support website at support.dell.com. What is New in Dell Server Management Pack Suite v4.0 Dell Server Management Pack Suite v4.
Table 1-2. Management Packs for CMC, DRAC/MC, and Dell Remote Access Management Pack Name File Name Dell Chassis Management Controller Management Pack Dell.OutOfBand.CMC.mp Dell Remote Access Controller Management Pack Dell.OutOfBand.DRAC.mp For more information on these Management Packs, see "Understanding Dell Server Management Pack Suite v4.0." • These four individual Management Packs refer to a common base folder utility - Dell.Connections.HardwareLibrary.mp.
Windows Server • Scalable Server Management Pack The Scalable Server Management Pack models the components at a high level (up to the group level). The components that are included in the top rectangle in Figure 1-1 are modeled by Scalable Server Management Pack. For example, the Memory component is modeled upto the Memory group level. The Memory Unit instances are not modeled by this Management Pack.
Figure 1-1. Dell Management Pack Scalable Server Management Pack Detailed Server Management Pack When you migrate from the Detailed version to the Scalable version, the Detailed Server Management Pack is removed from the SCOM console. As a result, you will not be able to view the discovery and attribute information on extended components. Dell Server Management Pack Suite v4.
• Monitoring power and temperature using the Performance and Power Monitoring Views • Managing of Dell hardware at group level for enhanced scalability, instead of instance level data collection, in Scalable mode Comparison of Scalable Management Pack and Detailed Management Pack Table 1-3 helps you understand the environment in which you can use Scalable Management Pack and Detailed Management Pack optimally. Table 1-3.
Table 1-3. Scalable Management Pack vs Detailed Management Pack (continued) Property Scalable Management Pack Detailed Management Pack Scalability Scalable Management Detailed Management Pack is best Pack can be used for suited for discovery and monitoring discovering and monitoring of a smaller number of systems. of very high number of Dell systems. Dell recommends to use this Management Pack when the number of managed systems exceeds 300 units.
Dell Remote Access Controller (DRAC) This Management Pack supports the discovery, monitoring, and alert processing for various generations (DRAC 4, DRAC 5, iDRAC 6 modular, and iDRAC 6 monolithic systems) of Dell Remote Access. These generations of Remote Access devices are grouped under Dell Remote Access Group. This Management Pack provides the following features in Server Management Pack Suite v4.
Supported Operating Systems For the latest information about operating system support for Dell Server Management Pack Suite v4.0, see the readme files. You can access the readme files from the Systems Management documentation page on the Dell Support website at support.dell.com or from the self-extracting executable Management Pack file, Dell_Server_Management_Pack_Suite_v4.0_A00.exe.
• The Dell OpenManage Server Administrator Compatibility Guide provides compatibility information about Server Administrator installation and operation on various hardware platforms (or systems) running supported operating systems. • The Dell OpenManage Server Administrator CIM Reference Guide documents the Common Information Model (CIM) provider, an extension of the standard management object format (MOF) file. The CIM provider MOF documents supported classes of management objects.
validate the system and attached hardware. The Life Cycle Controller can be started during the boot sequence and can function independently of the operating system. The Dell Systems Management Tools and Documentation DVD contains a readme file for Server Administrator and additional readme files for other systems management software applications found on the DVD.
Introduction
2 Getting Started Management Station Requirements Generic Requirements • For discovery of Windows systems on your network and installation of SCOM agents through the Operations Console, all the managed systems should have a valid and a fully qualified domain name (FQDN) that can be pinged from the management station. • For discovery of DRAC 4, DRAC 5, iDRAC 6, DRAC/MC, and CMC, out-of-band network device discovery should be performed and SNMP must be enabled.
• To run the Remote Power Control tasks or the LED Identification Control tasks on Dell-managed systems, the BMC Management Utility version 2.0 must be installed on the management station. The BMC Management Utility is available on the Dell Systems Management Tools and Documentation DVD. • Enable and configure IPv6 in management station when the managed system's attributes have IPv6 address.
Configuring Management Server Action Account With Normal User Privilege To configure Management Server Action Account with normal user privilege follow these steps: 1 Install SCOM 2007 SP1/R2 on the management station, with Management Server Action Account as a Domain user (non Domain Administrator.) 2 Install Operations Manager Agent on the managed system (Auto Agent Push/ Manual Install.
2 Copy the downloaded file to the destination directory on your local system’s hard drive. 3 Open the Dell_Server_Management_Pack_Suite_v4.0_A00.exe file to extract any of the Management Packs or utilities. 4 Click Start →Programs →System Center Operations Manager 2007 and select Operations Console. 5 In the Operations Console, click Administration on the navigation pane. 6 Expand the Administration tree, right-click Management Packs, and select Import Management Packs. 7 Click Add.
1 In the Authoring pane, right-click Tasks under Management Pack Objects, and select Create new task. The Create Task Wizard appears. 2 In the Task Type screen, select Command line under Console Tasks. Click Next. The General Properties screen appears. 3 Type Task name, Description, and select Dell Windows Server as the Task Target and click Next. The Command Line screen appears. 4 Type the path of the application ipmitool.
-I lan -H $Target/Property[Type= "Dell.WindowsServer.Server40025!DellServer.Rem oteAccessIP"]$ -U -P -k power status 6 For LED on or off tasks, enter the command line parameters in following format: • Type -ip and choose the Remote Access IP with IPMI capability from drop-down menu. • Type -u -p -k . 7 Click Create to create the task and repeat this procedure for each new BMC task you want to create.
Deleting the Management Packs While deleting a Management Pack or a utility ensure you delete: • Detailed Server Management Pack prior to deleting the Scalable Server Management Pack • Informational-alerts-On override utility prior to deleting the Scalable Server Management Pack Also, ensure the four independent Management Packs are deleted prior to deleting the base folder utility.
Getting Started
3 Understanding Dell Server Management Pack Suite Operations Discovery and Grouping Dell Windows systems are discovered through the SCOM Agent Management infrastructure. Dell systems that do not have Dell OpenManage™ Server Administrator installed, have unresponsive instrumentation service, or have Server Administrator earlier than 5.3 are grouped as Dell "Unmanaged".
Dell Remote Access Controller • Discovers and monitors DRAC 4, DRAC 5, and iDRAC 6 (modular and monolithic) devices on the network • The DRAC 4, DRAC 5, iDRAC 6 modular, and iDRAC 6 monolithic instances are grouped under the Dell Remote Access 4 Group, Dell Remote Access 5 Group, iDRAC 6 Modular Group, and iDRAC 6 Monolithic Group respectively NOTE: Dell Remote Access Controller Management Pack does not support the discovery of xx0x iDRAC modular controller out-of-band systems due to iDRAC hardware limi
• Provides Intelligent Platform Management Interface (IPMI) tasks for Dell systems with the BMC: – Check Power Status – Power On – Force Power Off – Power Off Gracefully – Power Cycle – Power Reset – Turn LED Identification On – Turn LED Identification Off Reports Provides Reports for: • OpenManage Windows Event Log • Dell Server BIOS, Firmware, and RAID Configuration Reports Customizing Allows you to customize and configure your Dell devices for discovery and monitoring.
• For the DRAC and CMC Management Packs: • Console launch tasks are not available • Administration, Authoring, and Reporting are not available • Personalize view is not available • Information alerts are suppressed even after importing Information-On override utility • Only first 200 alerts are displayed in the Alert view Discovery To discover Dell devices, the devices must appear in the Agent Managed view under the Administration section of the Operations Console.
Dell Network Devices To discover Dell DRAC and CMC devices, perform the following steps: 1 Follow steps 1 to 4 as described under "Discovery." 2 Select Advanced Computer Discovery, select Network Devices in the Computer & Device Types menu, and click Next. 3 Type the Start and End of the IP address range that you want to scan, type the SNMP Community, and select the SNMP version. 4 Click Discover. The Discovery Progress page appears.
In the Monitoring section of the Operations Console, Dell →Alerts Views → Server Alerts displays alerts that meet your specific criteria, such as alert severity, resolution state, or alerts that are assigned to you. Select an alert to view its details in the Alert Details pane. When an alert listed in the Alert View associated with the server is selected, the Launch Server Administrator and Clear ESM Logs launch points appear under Dell Windows Server Tasks in the Actions pane.
– Storage controller – BIOS object (only inventory) • DRAC devices • CMC and DRAC/MC devices NOTE: You can launch device/component specific tasks from the Actions pane of the Operations Console. See "Tasks" for more information on launching Tasks. All Groups Diagram Figure 3-1. Dell All Groups Diagram - Detailed Management Pack To access the Dell Complete Diagram View in the Operations Console, click Dell →Diagram Views →Complete Diagram View.
Dell Server Instance Diagram Figure 3-2. Dell Server Instance Diagram - Detailed Management Pack Select a Dell Server instance, from any of the Dell diagram views, to view the diagram specific to that particular system. System-specific diagrams illustrate and indicate the status of your Dell system’s memory, power supply, processors, sensors, OpenManage services, and storage controllers. Select a component in the diagram to view its details in the Detail View.
Dell Modular Servers Diagram Figure 3-3. Dell Modular Servers Diagram - Detailed Management Pack The Dell Modular Servers Diagram offers a graphical representation of all Dell Modular Systems and allows you to expand and verify the status of individual devices and their components in the diagram. Select a component in the diagram to view its details in the Detail View pane.
Dell Monolithic Servers Diagram Figure 3-4. Dell Monolithic Servers Diagram - Detailed Management Pack The Dell Monolithic Servers Diagram offers a graphical representation of all Dell Monolithic Systems and allows you to expand and verify the status of individual devices and their components in the diagram. Select a component in the diagram to view its details in the Detail View pane.
Chassis Management Controllers Group Diagram Figure 3-5. Chassis Management Controllers Group Diagram The Chassis Management Controllers Group diagram offers a graphical representation of all Dell CMC, DRAC/MC devices. Select a component in the diagram to view its details in the Detail View pane. Remote Access Controllers Group Diagram Figure 3-6.
The Remote Access Controllers Group diagram offers a graphical representation of all DRAC 4, DRAC 5, and iDRAC 6 (modular and monolithic) devices. Select a component in the diagram to view its details in the Detail View pane. State Components and Severity Levels Table 3-1. Severity Level Indicators Icon Severity Level Normal/OK. The component is working as expected. Warning/Noncritical. A probe or other monitoring device has detected a reading for the component that is above or below the acceptable level.
• iDRAC 6 Enterprise Modular • iDRAC 6 The health of a component is derived by reviewing the unresolved alerts associated with the component. Table 3-1 explains the various state components that the Dell Server Management Pack Suite v4.0 uses with their corresponding severity levels. Performance and Power Monitoring Views This view is available for managing Dell Windows systems only.
Tasks Tasks are available in the Actions pane of the Operations Console. When you select a device or a component in any of the Dell diagram views, the relevant tasks appear in the Actions pane. You can run the tasks Launch Server Administrator and Clear ESM Logs, from the Diagram view, State view, or Alert view. A summary of the Dell Tasks that you can perform using the Dell Management Packs are explained in Table 3-2: Table 3-2.
Table 3-2.
Launch Server Administrator 1 In the Operations Console, navigate to a Dell diagram view. 2 Expand the diagram and select the desired Dell system. 3 Click Launch Server Administrator under Dell Windows Server Tasks in the Actions pane. NOTE: You can run the tasks, Launch Server Administrator and Clear ESM Logs, from the Diagram view, State view, or Alert view. NOTE: Dell Management Pack Tasks launch the Remote Console in Internet Explorer. Check Power Status Checks the overall power status of the system.
Power Off Gracefully Shuts down the operating system first, then turns off the system's power. You can use this task to power off the server. 1 In the Operations Console, navigate to a Dell diagram view. 2 Expand and select the desired Dell system. 3 In the Actions pane, select Dell Windows Server Tasks →Power Off Gracefully. Power On Turns on the system power. This option is available only if the system's power is turned off. You can use this task to power on the server.
Turn LED Identification On Turns on the Identify LED of the selected system for 255 seconds. You can use this task to turn on the LED identification on the system. 1 In the Operations Console, navigate to a Dell diagram view. 2 Expand and select the desired Dell system. 3 In the Actions pane, select Dell Windows Server Tasks →Turn LED Identification On.
In the Actions pane, select SNMP Network Device Tasks→Launch Dell Modular Chassis Remote Access Console. Reports The Reporting feature is available with the Dell Server Management Pack Suite v4.0. It allows you to create pre-canned reports for OpenManage Windows Event Log, Dell Server BIOS, Firmware, and RAID configuration. Dell Server BIOS, Firmware, and RAID Configuration Reports are only available in Detailed Server Management Pack.
BIOS Configuration To create a report for the BIOS configuration follow these steps: 1 Click on BIOS Configuration. Click Open in the Actions pane. 2 Select a time period for which you want the report generated. 3 Click on Add Object or Add Group. 4 Click Search, to search for an object or group. Choose add (you can add multiple objects). You will find the selected object in the selected object pane. 5 Choose the required Properties. 6 Click Run. The BIOS configuration report is generated.
Customizing the Dell Server Management Pack Suite The Dell Server Management Pack Suite v4.0 allows you to customize discovery, monitoring, and event processing of your Dell devices. You can customize the following components of the Dell Management Packs: • Monitors: Monitors to assess various conditions that can occur in monitored objects. The result of this assessment determines the health state of a target and the alerts that are generated.
Table 3-3 illustrates the various Dell monitors and the applicable parameters for your Dell devices. Table 3-3.
Table 3-3.
Table 3-4. Dell Discoveries (continued) Discovery Object Description Dell Server Detailed Memory Discovery Discovers memory instances for your Dell system. Dell Server Detailed Power Supply Discovery Discovers power supply instances for your Dell system. Dell Server Detailed Processor Discovery Discovers processor instances for your Dell system. Dell Server Detailed Storage Discovery Discovers the complete storage hierarchy for your Dell system.
• Event ID = Actual event ID of the Server Administrator Storage Management Service event • Severity = Severity of the actual event • Data Provider = Windows system event log DRAC / CMC All informational, warning, and critical SNMP traps for the DRAC/CMC have a corresponding SNMP trap rule.
For example, to enable information to be collected on energy consumption of Dell Systems, select Dell Server Energy Consumption collection rule. 4 Select Overrides →Override the rule →For all objects of class 5 Select Override and provide Override value as True. 6 Click Apply. Alternatively, when the Detailed Server Management Pack is imported, these disable Performance collection rules are enabled by default.
Appendix A- Known Issues in SCOM 2007 SP1/SCE SP1 A These are the known issues in SCOM 2007 SP1/R2: 1 The Dell™ Management Pack Diagram Views displays a blank screen intermittently. The Diagram View in SCOM 2007 SP1 displays a blank screen intermittently. The actual diagram view will not come up even after refreshing the screen several times. 2 Dell systems disappear from the SCOM console when WMI service is stopped in managed system.
• MonitoringHost.exe Private Bytes Threshold Alert Message (Management Server) Microsoft KB968760 available on the Microsoft support site at support.microsoft.com resolves this. 5 Under certain conditions, an error message is displayed on the Operations console of the management station with an Event ID 623 and Event Source as Health Service ESE Store. Microsoft KB975057 available on the Microsoft support site at support.microsoft.com resolves this.
• When using health explorer, some unit monitors in Dell Management Pack (under Sensors and OpenManage Services instances) may show green status though the sub-instance does not exist. This is because unit monitors cannot have an "Unavailable" state when the target class is present and the unit monitor has been executed. Dell Server Management Pack Suite v4.0 • The health of your Dell system’s hardware log is not monitored by the Dell Management Pack.
Microsoft KB951327 available on the Microsoft support site at support.microsoft.com resolves this. 3 When you upgrade an Operations Manager agent system from Windows Server 2003 to Windows Server 2008, the Health Service does not start on the computer. This issue occurs because the upgrade removes the certificate store in which the Health Service includes its certificate for secure storage data encryption.
Center Essentials 2007 SP1 server, the reports do not appear as expected in the Reporting space of the Administration console. Microsoft KB954643 available on the Microsoft support site at support.microsoft.com resolves this. 7 The SCOM console shows a Health service error message. SCOM generates the error - "Health service host process has stopped working". The error message - "Health service Host Process encountered a problem and needed to close" pops up once in a while.
Appendix A- Known Issues in SCOM 2007 SP1/SCE SP1
Glossary The following list defines or identifies technical terms, abbreviations, and acronyms used in this document. BMC Abbreviation for baseboard management controller, which is a controller that provides the intelligence in the IPMI structure. CMC Acronym for Chassis Management Controller. DRAC Abbreviation for Dell Remote Access Controller. DRAC/MC DRAC / modular chassis EMM Enclosure management module FQDN Abbreviation for fully qualified domain name.
managed system A managed system is any system that is monitored and managed using Server Administrator. Systems running Server Administrator can be managed locally or remotely through a supported Web browser. management station A management station can be any Microsoft® Windows -based computer (laptop, desktop, or server) used to remotely manage one or more managed systems from a central location. modular system A system that can include multiple server modules.
status Refers to the health or functioning of an object. For example, a temperature probe can have a normal status if the probe is measuring acceptable temperatures. When the probe begins reading temperatures that exceed limits set by the user, it reports a critical status. task Tasks are actions that you launch to diagnose or resolve a problem, or to automate repetitive actions. Tasks are launched from the Operations Manager 2007 Operators Console.
Glossary
Index D R Dell devices Discovering, 30 Reports, 45 Dell Management Pack Deleting, 24 Features, 8 Upgrading, 24 Dell Tasks Clear ESM Logs, 41 CMC, 44 DRAC, 44 Discovering Dell devices, 30 M Management Station requirements, 19 P Performance and Power Monitoring Views, 39 Rules, 50 DRAC/CMC, 51 Storage Management, 50 S Server Management Pack Discovery, 30 Monitoring, 31 Tasks, 40 State components and severity levels, 38 Supported Dell devices, 14 Supported Firmware Versions For DRAC and CMC Devices, 15
Index
