Users Guide

Appendix A — Issues And Resolutions
Topics:
• Issues and resolutions
•
Known Limitations
Issues and resolutions
The following table lists the known issues, resolutions, and where the issues are applicable.
Table 28. Issues and resolutions
Issue Resolution Applicable To
In the Diagram View for Dell network
devices, the basic attributes are not
displayed for the Dell DRAC and
chassis objects.
To resolve this issue, you can view the
detailed set of attributes by clicking the
objects in the State View.
Dell Chassis Monitoring Feature
Server Modules and Chassis Slot
Summary Information are not visible
under CMC.
● Make sure that OpenManage Server
Administrator (OMSA) or DRAC tools
are installed on the management
server managing the CMC.
● Make sure that you have configured
the RunAsAccounts for CMC devices
and associated them with "Dell CMC
Login Account".
● Make sure that Dell CMC Slot
Discovery and rules are enabled from
the Authoring Pane of the OpsMgr
console.
Dell Chassis Monitoring Feature
Errors while running the Repair
option on Dell Server Management
Pack version 6.0 from the Add/
Remove Programs or Uninstall or
change a program window.
Use the Repair option in the installer. For
more information, see ”Using The Repair
Option In The Installer" section of the Dell
Server Management Pack Suite Version
6.1.1 for Microsoft System Center
Operations Manager Installation Guide.
Dell Server Management Pack Suite
If there is a delayed response while
discovering a CMC device, then the
latest information from the device is
not updated, the Script Timeout Error
is generated or the log files in the
Temp folder are not cleared.
Increase the Script Timeout value on the
Override Properties screen for the CMC
device which is experiencing a delayed
response. For more information on
Overrides, see the OpsMgr
documentation at
technet.microsoft.com.
Dell Chassis Monitoring Feature
Feature management host server
health service is nonfunctional.
If the selected management server has
stopped functioning, the executed
Feature Management task fails. In such an
instance, where the selected management
server is corrupt or the health service
cannot be obtained, decommission the
management server to remove stale
Dell Server Management Pack Suite
11
Appendix A — Issues And Resolutions 65