Users Guide

Table 22. Issues And Resolutions (continued)
Issue Resolution Applicable To
In the Dell EMC Diagram View
for Dell network devices, the basic
attributes are not displayed for the
Dell DRAC and Dell EMC chassis
objects.
To resolve this issue, you can view the
detailed set of attributes by clicking the
objects in the State View.
Dell EMC Chassis Monitoring Feature
Server Modules and Chassis Slot
Summary Information are not visible
under CMC/OME-M.
● Ensure that OpenManage Server
Administrator (OMSA) or DRAC tools
are installed on the management
server managing the CMC.
● Ensure that you have configured the
Run As Account for CMC devices and
associated them with "Dell CMC Login
Account."
● Ensure that Dell CMC Slot Discovery
and rules are enabled from the
Authoring Pane of the Operations
Manager console.
Dell EMC Chassis Monitoring Feature
Errors while running the Repair
option in Dell EMC Server
Management Pack Suite from
the Add/Remove Programs or
Uninstall or change a program
window.
Use the Repair option in the installer. For
more information, see ”Using The Repair
Option In The Installer" section of the Dell
EMC OpenManage Integration version
7.2 for Microsoft System Center for
Operations Manager Installation Guide.
Dell EMC Server Management Pack Suite
If there is a delayed response while
discovering a chassis, then the latest
information from the device is not
updated, the Script Timeout Error is
generated or the log files in the Temp
folder are not cleared.
Increase the Script Timeout value
on the Override Properties screen
for the CMC/OME-M device which is
experiencing a delayed response. For more
information about Overrides, see the
Operations Manager documentation at
Technet.microsoft.com.
Dell EMC Chassis Monitoring Feature
Feature management host server
health service is nonfunctional.
If the selected management server
has stopped functioning, the executed
Feature Management task fails. In such an
instance, where the selected management
server is corrupt or the health service
cannot be obtained, decommission
the management server to remove
stale objects. For more information,
see Technet.microsoft.com/en-
us/library/hh456439.aspx.
Select a management server from the
remaining management servers, and
override the FMPHostFQDN of Feature
Management host Discovery.
Dell EMC Server Management Pack Suite
Dell OM: Server and its
component health computation
failed Alert is displayed under
Monitoring > Dell EMC Alerts
Views > Dell EMC Server Alerts on
the console.
Manually associate the Run As Account
for monitoring Dell server. For more
information, see Associating a Run As
Account for monitoring a Dell EMC
PowerEdge Server using the Dell EMC
Server and Rack Workstation Monitoring
(Licensed) feature.
Dell EMC Server and Rack Workstation
Monitoring (Licensed) Feature
When there are multiple Operations
Manager consoles in a Management
● If the user wants to use the
same device credential profile
Dell EMC Server and Rack Workstation
Monitoring (Licensed) Feature
Appendix A- Issues And Resolutions 59