User's Manual

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Appendix A- Issues And Resolutions
Issues And Resolutions
The following table lists the known issues, resolutions, and where the issues are applicable to.
Table 22. Issues And Resolutions
Issue Resolution Applicable To
In the Diagram view for Dell
network devices, the basic
attributes are not displayed for the
Dell DRAC and Chassis objects.
To resolve this issue, you can view the
detailed set of attributes by clicking the
objects in the State View.
Dell Chassis Monitoring Feature
Licensing configuration alerts are
not automatically resolved.
To resolve this issue, on the OpsMgr
console right-click on the licensing
configuration alert and click Close.
Dell Server Management Pack Suite
Server Modules and Chassis Slot
Summary Information are not
visible under CMC or DRAC/MC.
• Make sure that OpenManage
Server Administrator (OMSA)
or DRAC tools are installed on
the management server
managing the CMC or
DRAC/MC.
• Make sure that you have
configured the RunAsAccounts
for CMC or DRAC/MC devices
and associated them with "Dell
CMC Login Account" or "Dell
DRAC/MC Login Account".
• Make sure that Dell CMC Slot
Discovery and Dell DRAC/MC
Slot Discovery rules are
enabled from the Authoring
Pane of the OpsMgr console.
Dell Chassis Monitoring Feature
Errors while running the Repair
option on Dell Server Management
Pack version 5.1 from the Add/
Remove Programs or Uninstall or
change a program window.
Use the Repair option in the installer.
For more information, see ”Using the
Repair Option in the Installer" section of
the Dell Server Management Pack
Suite Version 5.1 For Microsoft System
Center Operations Manager and
System Center Essentials Installation
Guide.
Dell Server Management Pack Suite
Dell Servers that are discovered
through the Dell Server (Out-of-
band) Monitoring feature are listed
even after the Dell Server (Out-of-
band) license has been deleted.
To resolve this issue,
1. Click Start → Run.
2. In the command prompt, type the
command DcomCnfg to open
the
DCOM Configuration window.
3. Expand Component Services →
Computers → My Computer →
Dell Server Management Pack Suite
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