Users Guide

8
Appendix A- Issues And Resolutions
Issues And Resolutions
The following table lists the known issues, resolutions, and where the issues are applicable to.
Table 19. Issues And Resolutions
Issue Resolution Applicable To
In the Diagram view for Dell
network devices, the basic
attributes are not displayed for the
Dell DRAC and Chassis objects.
To resolve this issue, you can view the
detailed set of attributes by clicking on
the objects in the State View.
Dell Remote Access Monitoring
Feature, Dell CMC Monitoring Feature
Licensing configuration alerts are
not automatically resolved.
To resolve this issue, on the OpsMgr
console right-click on the licensing
configuration alert and click Close.
Dell Server Management Pack Suite
Server Modules and Chassis Slot
Summary Information are not
visible under CMC or DRAC/MC
• Make sure that OMSA or DRAC
Tools are installed on the
management server managing the
CMC or DRAC/MC.
• Make sure that you have
configured the RunAsAccounts for
CMC or DRAC/MC devices and
associated them with "Dell CMC
Login Account" or "Dell DRAC/MC
Login Account".
• Make sure that Dell CMC Slot
Discovery and Dell DRAC/MC Slot
Discovery rules are enabled from
the Authoring Pane of the OpsMgr
console.
Dell Chassis Monitoring Feature
Errors while running the Repair
option on Dell Server Management
Pack version 5.0.1 from the Add/
Remove Programs or Uninstall or
change a program window.
Use the Repair option in the installer.
For more information, see ”Using the
Repair Option in the Installer" section of
the Dell Server Management Pack
Suite Version 5.0.1 For Microsoft
System Center Operations Manager
and System Center Essentials
Installation Guide.
Dell Server Management Pack Suite
Dell Servers that are discovered
through the Dell Server (Out-of-
band) Monitoring feature are listed
even after the Dell Server (Out-of-
band) license has been deleted.
To resolve this issue,
1. Click Start → Run.
2. Enter the command DcomCnfg
to open the DCOM Configuration
window.
3. Expand Component Services →
Computers → My Computer →
COM+ Applications → Dell
Device Helper.
Dell Server Management Pack Suite
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