Users Guide

Synaptics TouchPad
• Random system errors may be caused by not having an updated Synaptics TouchPad driver when the Encryption client is installed. To
correct this issue, download a driver update from http://www.synaptics.com. [10228]
McAfee Host Intrusion Detection
• When using the Shield and McAfee HID, McAfee HID may prevent the Encryption client from changing the registries and Services. To
work around this issue, add the Encryption client to the McAfee HID trusted applications list.
Webroot
• Webroot is not compatible with the Encryption client, with Webroot in its default installation. Webroot places several Encryption client
les in quarantine, resulting in the client being unable to access the les for encryption/decryption. However, Webroot users can add
the Encryption client to the Webroot whitelist to prevent quarantine problems. See Webroot support for instructions.
Hacks and Utilities
• Hacks or utilities that alter device manufacturer performance specications are not supported. For example, the AfterBurner hack
adjusts the clock speed of a device processor, aecting the results of certain math operations. Because some of these math operations
are required for encryption and decryption, using this hack could lead to data corruption.
Dell Data Protection | Personal Edition Technical Advisories
Software and Hardware Compatibility
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