Users Guide

Software and Hardware Compatibility
Personal Edition is tested with third-party software and hardware as needed. Dell reports problems found during testing to other vendors,
where appropriate.
Upgrade to the Windows 10 Anniversary Update
• To upgrade a computer running the Encryption client to the Windows 10 Anniversary Update version, follow the instructions in the
following article: http://www.dell.com/support/article/us/en/19/SLN298382.
Aventail Access Manager
• Aventail Access Manager is not supported with the Encryption client on Windows 10 computers. [DDPC-4335]
Norton 360
• On computers running Norton 360, the PC Tuneup option to remove Windows Temporary Files must be disabled during Dell Data
Protection installation. Installation fails if Windows Temporary Files that are used by the installer are removed. After installation is
completed, the PC Tuneup option can be re-enabled. [28732]
Norton Ghost
• The Encryption client is compatible with Norton Ghost 10.0. However, Ghost implements several le restore workows, and not all of
them are recommended with the Encryption client.
The preferred method to recover les from a Ghost image is the Advanced Explore Recovery Points. Consult the Ghost documentation
for instructions. [10574]
AVG Antivirus Protection
• On UEFI computers running the Windows 10 Fall Update and AVG Antivirus, Advanced Authentication installation is interrupted and
never completes. [CSF-1192]
Kaspersky Anti-Virus Protection
• On computers running both the Windows 10 Fall Update and Kaspersky Anti-Virus, installation is blocked and never completes.
[CSF-1223]
Windows Devices
• Whole-disk compression is not supported with the Encryption client.
• The Volume Shadow Copy Service provides the backup infrastructure for Microsoft Windows XP, Microsoft Windows Server 2003, and
Vista operating systems, as well as a mechanism for creating point-in-time copies of data known as shadow copies. Although the
Encryption client is compatible with other le backup mechanisms, it is not fully compatible with the Volume Shadow Copy Service, and
may cause log les to ll quickly and use more than normal CPU resources. [11744]
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36 Dell Data Protection | Personal Edition Technical Advisories
Software and Hardware Compatibility