Users Guide

Workarounds

Before you begin, be aware of the following workarounds that have been identied during testing.

• Performing an upgrade during an encryption sweep may prevent the Shield Service from restarting normally after the installation

nishes. A system restart corrects this issue. To work around the issue, we recommend upgrading when no encryption sweep is

running. [14344]

• Encrypted data must be backed up while its owner is logged in. If encrypted les are backed up to an unencrypted location, the result is

an unencrypted backup. To work around this issue, back up encrypted data while its owner is logged in. [3139, 11389, 12479]

• When Dell Data Protection | Encryption is installed, Guest accounts work properly, and Guest user account data is deleted at logo, but

Guest user account folder structures (located in the Windows user hives, normally Documents and Settings) may not be deleted at

logo. Because the data is deleted, the folder structures take up very little disk space. If this happens, you can work around the issue

by having an administrator delete the excess folders periodically. [8900]

• If a user adds or removes smart card reader hardware without rebooting the Windows smart card, Dell Data Protection | Encryption

may not properly recognize authentication. If this happens, the Dell Data Protection | Encryption prompts for alternate authentication.

To work around this issue, reboot the Windows device. [9135]

Dell Data Protection | Personal Edition Technical Advisories

Workarounds