Deployment Guide

• If you have more than one Windows user account, either DDP | Security Tools is not installed on the computer that you are trying
to access or you are attempting to log on to a different user account than was used to pair the computer and the mobile device.
4. Tap One-time Password.
A password displays on the mobile device screen.
NOTE: If necessary, click the Refresh symbol to get a new code. After the first two OTP refreshes, there will be
a thirty-second delay before another OTP can be generated. The computer and mobile device must sync so that they
both can recognize the same password at the same time. Trying to rapidly generate password after password will
cause the computer and mobile device get out of sync and the OTP feature to fail. If this problem should occur, wait
for thirty seconds for the two devices to get back in sync, and then try again.
5. On the computer, at the Windows logon screen, type the password displayed on the mobile device and press Enter.
6. On the computer, at the Recovery mode screen, select I forgot my Windows password and follow the on-screen instructions to
reset your password.
Recovery 41