Users Guide

Enroll Another Mobile Device
Enrolling a new device automatically unpairs the previous device. No separate steps are required to unpair.
Unpair a Computer and Mobile Device
To unpair a computer and mobile device without enrolling another device, select one:
• In the DDP Console: On the Enrollments Status page, next to the Mobile Device credential, click Delete.
• On the mobile device - see the steps below.
1 On the mobile device, complete the following:
a Run the Security Tools Mobile app.
b In the upper left, tap the menu bars to open the drawer.
c Tap Remove Computers.
d Select the computer to unpair.
e Select Remove (Android) or tap Done (iOS).
A conrmation message appears.
f Select Remove All to remove all enrolled computers from your device.
The Remove All option appears when you are removing multiple computers and when removing the only computer that was
paired.
• Select Restore Default Settings to remove the enrolled computer and remove the PIN. If you restore defaults, it will remove
all enrolled computers and the PIN that you use to access the Security Tools Mobile app.
• Select Cancel to leave the computer enrolled.
Log On with One-Time Password
NOTE
:
OTP authentication can only be used with Windows logons.
OTP can be used either for recovery, to regain access to a computer from which you have been locked out, or for Windows logon. It
cannot be used for both.
If allowed by policy, and the OTP symbol displays on your logon screen, you can log on to Windows with OTP.
To log on with OTP:
1 On the computer, at the Windows logon screen, select the OTP icon .
Dell Data Protection | Console User Guide
Enrollments
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