User's Manual

60 Troubleshooting
Windows Installation Error Messages
The Microsoft Installer might display error messages during the installation
process when you are installing Dell SAS RAID Storage Manager on a Dell
system running under the Microsoft Windows operating system. The error
messages are self-explanatory. If you need more information about these
messages, see the list of Installer error messages on the Microsoft Developers
Network (MSDN) website at this address:
http://msdn.microsoft.com/library/default.asp?url=/library/en-
us/msi/setup/windows_installer_error_messages.asp
Linux Installation Error Messages
The messages shown in Table 7-1 might appear while you are installing Dell
SAS RAID Storage Manager on a Dell system running under the Red Hat
®
Linux or SUSE Linux operating system:
Table 7-1. Linux Installation Error Messages
Message Meaning
More than one
copy of MegaRAID
Storage Manager
has been installed.
You have installed more than one copy of Dell SAS RAID
Storage Manager. This can be done by using the
rpm-force
command to install the rpm file directly, which is not
recommended, instead of using the
install.sh file. In such
cases, you must uninstall all the rpms manually before installing
Dell SAS RAID Storage Manager as described in
Installation .
The version is
already installed.
The version of Dell SAS RAID Storage Manager you are trying to
install is already installed on the system. Cancel out of the
installation program.
The installed
version is newer.
A newer version of Dell SAS RAID Storage Manager is already
installed on the system. Cancel out of the installation program.
Exiting
installation.
This message appears when the installation is complete. No
action is necessary.
RPM Installation
Failed
This message indicates that the installation failed for some
reason. Additional message text explains the cause of the failure.
Read this message text and take appropriate action.