Users Guide

Cannot print documents
Try one or more of the following:
Make sure that the PDF file is not encrypted
Make sure that you have access rights to the SharePoint URL
1 Open a Web browser, and then type the SharePoint URL.
2 Log in using an administrator account.
Note: If you do not have an administrator account, then contact your SharePoint administrator.
3 From the landing page, click the settings icon, and then click Site Settings.
4 From the Users and Permissions section, click Site Permissions > Check Permissions.
5 Type your user name.
6 Click Check Now.
Note: If you have Read or View Only access, then contact your SharePoint administrator to change
your permission level.
Domain controller and device clocks are out of sync
Make sure that the time dierence between the printer and the domain controller does not
exceed five minutes
When using Kerberos authentication, make sure that the time
dierence
between the printer and the domain
controller does not exceed
five
minutes. You can manually update the date and time settings or use the
Network Time Protocol (NTP) to sync the time with the domain controller automatically.
1 Open a Web browser, and then type the printer IP address.
Note: Locate the IP address on the printer home screen.
2 Click Settings or Configuration.
3 Click Security > Set Date and Time.
Using manual settings
Note:
Configuring
the manual settings disables NTP.
a From the Set Date and Time section, in the Manually Set Date & Time field, enter the appropriate
date and time.
b Select the appropriate time zone.
Using NTP
a
From the Network Time Protocol section, select Enable NTP, and then type the IP address or host
name of the NTP server.
b If the NTP server requires authentication, then select MD5 key in the Authentication menu.
Troubleshooting 16