Users Guide

3 Analyze the log, and then resolve the problem.
Note: After resolving the problem, set the logging level to No.
Make sure that you have access rights to the SharePoint URL
1 Open a Web browser, and then type the SharePoint URL.
2 Log in using an administrator account.
Note: If you do not have an administrator account, then contact your SharePoint administrator.
3 From the landing page, click the settings icon, and then click Site Settings.
4 From the Users and Permissions section, click Site Permissions > Check Permissions.
5 Type your user name.
6 Click Check Now.
Note: If you have Read or View Only access, then contact your SharePoint administrator to change
your permission level.
Contact your sales representative
If you still cannot resolve the problem, then contact your sales representative.
Cannot authenticate user
Try one or more of the following:
Make sure that the application settings match the SharePoint server settings
For more information, see
“Configuring
SharePoint settings” on page 10.
Make sure that you specify the correct credentials
Make sure that you have access rights to the SharePoint URL
1 Open a Web browser, and then type the SharePoint URL.
2 Log in using an administrator account.
Note: If you do not have an administrator account, then contact your SharePoint administrator.
3 From the landing page, click the settings icon, and then click Site Settings.
4 From the Users and Permissions section, click Site Permissions > Check Permissions.
5 Type your user name.
6 Click Check Now.
Note: If you have Read or View Only access, then contact your SharePoint administrator to change
your permission level.
Troubleshooting 14