Users Guide

Troubleshooting
Application error
Try one or more of the following:
Check the diagnostic log
1 Open a Web browser, and then type IP/se, where IP is the printer IP address.
2 Click Embedded Solutions, and then do the following:
a Clear the log
file.
b Set the logging level to Ye s .
c Generate the log file.
3 Analyze the log, and then resolve the problem.
Note: After resolving the problem, set the logging level to No.
Limit the number of
profiles
that you create
You may encounter problems if there are too many profiles. If the printer memory is less than 1GB, then it is
recommended that you create only up to 24 profiles.
Contact your sales representative
If you still cannot resolve the problem, then contact your sales representative.
Cannot connect to the SharePoint server
Try one or more of the following:
Make sure that the application settings match the SharePoint server settings
For more information, see
“Configuring
SharePoint settings” on page 10.
Make sure that the printer is connected to the network
For more information, see the printer User’s Guide.
Check the diagnostic log
1 Open a Web browser, and then type IP/se, where IP is the printer IP address.
2 Click Embedded Solutions, and then do the following:
a Clear the log file.
b Set the logging level to Ye s .
c Generate the log file.
Troubleshooting 13