Dell S2721Q/S2721QS Monitor User’s Guide Model: S2721Q/S2721QS Regulatory model: S2721Qb
NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
Contents Safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . 6 About your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Product features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Identifying parts and controls . . . . . . . . . . . . . . . . . . . . . 10 Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Back view .
Connecting the HDMI and power cables . . . . . . . . . . . . . . . . . . . . 34 Connecting the DisplayPort (DP to DP) cable (optional) and power cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Organizing your cables. . . . . . . . . . . . . . . . . . . . . . . . . . . Turning on your monitor. . . . . . . . . . . . . . . . . . . . . . . . . . Securing your monitor using Kensington lock (optional). Removing the monitor stand - S2721Q. . . . . . . . . . . . . . .
Product specific problems . . . . . . . . . . . . . . . . . . . . . . . . 73 Speakers Specific Problems . . . . . . . . . . . . . . . . . . . . . . 74 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 FCC notices (U.S. only) and other regulatory information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Contact Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Safety instructions CAUTION: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards. • Place the monitor on a solid surface and handle it carefully. The screen is fragile and can be damaged if dropped or hit sharply. • Always be sure that your monitor is electrically rated to operate with the AC power available in your location. • Keep the monitor in room temperature.
About your monitor Package contents Your monitor ships with the components shown in the table below. If any component is missing, contact Dell. For more information, see Contact Dell. NOTE: Some items may be optional and may not ship with your monitor. Some features may not be available in certain countries. NOTE: If you are connecting a stand that you purchased from any other source, follow the set up instructions that were included with the stand.
VESA™ screw cover (S2721Q only) Power cable (varies by country) HDMI cable • Quick Setup Guide • Safety, Environmental, and Regulatory Information 8 │ About your monitor
Product features The Dell S2721Q/S2721QS monitor has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD) and LED backlight. The monitor features include: • 68.47 cm (27 in.) viewable area (measured diagonally). 3840 x 2160 (16:9) resolution, plus full-screen support for lower resolutions. • Supports AMD FreeSync™, with a refresh rate of 60 Hz and a rapid response time of 4 ms gray to gray in Extreme mode*. • Color gamut of 99% sRGB. • Digital connectivity with DisplayPort and HDMI.
Identifying parts and controls Front view S2721Q S2721QS Label Description Use 1 Function buttons For more information, see Operating the monitor. 2 Power On/Off button (with LED indicator) To turn the monitor on or off.
Back view S2721Q Back view with monitor stand S2721QS Back view with monitor stand Label Description Use 1 VESA mounting holes (100 mm x 100 mm - behind attached VESA Cover) Wall mount monitor using VESAcompatible wall mount kit (100 mm x 100 mm).
2 Barcode, serial number, and Service Tag label Refer to this label if you need to contact Dell for technical support. The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your monitor and access warranty information. 3 Stand release button Releases stand from the monitor. 4 Regulatory label Lists the regulatory approvals. 5 Cable-management slot Use to organize cables by inserting them through the slot.
Bottom view S2721Q Bottom view without monitor stand S2721QS Bottom view without monitor stand Label Description Use 1 Security lock slot Secures the monitor with security lock (security lock not included). 2 Power connector Connect the power cable (shipped with your monitor).
3 HDMI port (HDMI 1) Connect your computer with the HDMI cable (shipped with your monitor). 4 HDMI port (HDMI 2) Connect your computer with the HDMI cable (shipped with your monitor). 5 DisplayPort Connect your computer with the DisplayPort cable. 6 Line-out port Connect your speakers. NOTE: This port does not support headphones. 7 Speakers 14 │ About your monitor Provides audio output.
Monitor specifications Model S2721Q Screen type Active matrix - TFT LCD Panel technology IPS Aspect ratio 16:9 S2721QS Viewable image Diagonal 684.7 mm (27 in.) Width (active area) 596.7 mm (23.49 in.) Height (active area) 335.7 mm (13.21 in.) Total area 200301.8 mm2 (310.47 in.2) Pixel pitch 0.1554 x 0.
Color depth 1.07 billion colors Color gamut sRGB 99% (typical) Connectivity • 1 x DisplayPort version 1.2 • 2 x HDMI ports version 2.0 • 1 x audio line-out port Border width (edge of monitor to active area) Top 7.4 mm Left/Right 7.4 mm/7.4 mm Bottom 21.
Preset display modes HDMI display modes Display mode Horizontal frequency (kHz) Vertical frequency (Hz) Pixel clock (MHz) Sync polarity (Horizontal/ Vertical) 720 x 400 31.47 70.08 28.32 -/+ VESA, 640 x 480 31.50 60.00 25.20 -/- VESA, 640 x 480 37.50 75.00 31.50 -/- VESA, 800 x 600 37.90 60.30 40.00 +/+ VESA, 800 x 600 46.90 75.00 49.50 +/+ VESA, 1024 x 768 48.40 60.00 65.00 -/- VESA, 1024 x 768 60.00 75.00 78.80 +/+ VESA, 1152 x 864 67.50 75.00 108.
VESA, 800 x 600 46.90 75.00 49.50 +/+ VESA, 1024 x 768 48.40 60.00 65.00 -/- VESA, 1024 x 768 60.00 75.00 78.80 +/+ VESA, 1152 x 864 67.50 75.00 108.00 +/+ VESA, 1280 x 1024 64.00 60.00 108.00 +/+ VESA, 1280 x 1024 80.00 75.00 135.00 +/+ VESA, 1600 x 900 60.00 60.00 108.00 +/+ VESA, 1600 x 1200 75.00 60.00 162.00 +/- VESA, 1920 x 1080 67.50 60.00 148.50 +/+ 2048 x 1280 78.90 59.90 174.30 +/+ 2560 x 1440 88.79 59.95 241.50 +/- 3840 x 2160 133.
Physical characteristics Model S2721Q S2721QS Signal cable type • Digital: HDMI, 19 pins • Digital: DisplayPort, 20 pins (cable not supplied) NOTE: Dell monitors are designed to work optimally with the video cables that are shipped with your monitor. As Dell does not have control over the different cable suppliers in the market, the type of material, connector and process used to manufacture these cables, Dell does not guarantee video performance on cables that are not shipped with your Dell monitor.
Weight without stand 4.7 kg (10.36 lb) assembly (For wall mount or VESA mount considerations - no cables) 4.7 kg (10.36 lb) Weight of stand assembly 0.7 kg (1.54 lb) 1.5 kg (3.
Power management modes If you have a VESA DPM™ compliant display card or software installed on your computer, the monitor can automatically reduce its power consumption when not in use. This is referred to as Standby Mode*. If the computer detects input from the keyboard, mouse, or other input devices, the monitor automatically resumes to function.
NOTE: Pon: Power consumption of On mode as defined in Energy Star 8.0 version. TEC: Total energy consumption in kWh as defined in Energy Star 8.0 version.
19 Re-PWR 20 +3.3 V DP_PWR HDMI connector Pin number 19-pin side of the connected signal cable 1 TMDS DATA 2+ 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2- 4 TMDS DATA 1+ 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1- 7 TMDS DATA 0+ 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0- 10 TMDS CLOCK+ 11 TMDS CLOCK SHIELD 12 TMDS CLOCK- 13 CEC 14 Reserved (N.C.
LCD monitor quality and pixel policy During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information on Dell Monitor Quality and Pixel Policy, see www.dell.com/pixelguidelines. Ergonomics CAUTION: Improper or prolonged usage of keyboard may result in injury. CAUTION: Viewing the monitor screen for extended periods of time may result in eye strain.
• Always leave space to rest your hands while using the keyboard or mouse. • Let your upper arms rest naturally on both sides. • Ensure that your feet are resting flat on the floor. • When sitting, make sure that the weight of your legs is on your feet and not on the front portion of your seat. Adjust your chair's height or use a footrest if necessary to maintain a proper posture. • Vary your work activities. Try to organize your work so that you do not have to sit and work for extended periods of time.
Handling and moving your display To ensure the monitor is handled safely when lifting or moving it, follow the guidelines mentioned below: • Before moving or lifting the monitor, turn off your computer and the monitor. • Disconnect all cables from the monitor. • Place the monitor in the original box with the original packing materials. • Hold the bottom edge and the side of the monitor firmly without applying excessive pressure when lifting or moving the monitor.
• When lifting or moving the monitor, do not turn the monitor upside down while holding the stand base or stand riser. This may result in accidental damage to the monitor or cause personal injury. Maintenance guidelines Cleaning your monitor CAUTION: Read and follow the Safety instructions before cleaning the monitor. WARNING: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet.
Setting up the monitor Connecting the stand - S2721Q NOTE: The stand is not factory-installed. NOTE: The following instructions are applicable only for attaching the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the set up instructions that were included with the stand. To attach the monitor stand: 1. Follow the instructions on the flaps of packaging box to remove the stand from the top cushion that secures it. 2.
3. Align and place the stand riser on the stand base. 4. Open the screw handle at the bottom of the stand base and turn it clockwise to secure the stand assembly. 5. Close the screw handle. 6. Open the protective cover to access the VESA slot on the display. 7. Align and insert the stand assembly bracket into the groove on the back of the display until it locks in place.
8. Install the VESA screw cover. 9. Place the monitor in an upright position and lift the protective cover from the monitor.
Connecting the stand - S2721QS NOTE: The stand is not factory-installed. NOTE: The following instructions are applicable only for attaching the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the set up instructions that were included with the stand. To attach the monitor stand: 1. Follow the instructions on the flaps of packaging box to remove the stand from the top cushion that secures it. 2.
6. Open the protective cover to access the VESA slot on the display. 7. Attach the stand assembly to the display. a. Align and slide the tabs on the stand riser into the VESA slot. b. Press the stand down until it snaps into place.
8. Hold the stand riser with both hands firmly and lift the monitor. Then place the monitor in an upright position on a flat surface. NOTE: Hold the stand riser firmly when lifting the monitor to avoid any accidental damage. 9. Lift the protective cover from the monitor.
Connecting your monitor WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. NOTE: Dell monitors are designed to work optimally with Dell supplied inbox cables. Dell does not guarantee the video quality and performance when using non-Dell cables. NOTE: Route the cables through the cable-management slot before connecting them. NOTE: Do not connect all cables to the computer at the same time. NOTE: The images are for the purpose of illustration only.
Connecting the DisplayPort (DP to DP) cable (optional) and power cable S2721Q S2721QS Organizing your cables S2721Q S2721QS After attaching all necessary cables to your monitor and computer, (See Connecting your monitor for cable attachment,) organize all cables as shown above.
Turning on your monitor S2721Q S2721QS 36 │ Setting up the monitor
Securing your monitor using Kensington lock (optional) The security lock slot is located at the bottom of the monitor. (See Security lock slot) For more information on using the Kensington lock (purchased separately), see the documentation that is shipped with the lock. Secure your monitor to a table using the Kensington security lock. S2721Q S2721QS NOTE: The image is for the purpose of illustration only. Appearance of the lock may vary.
Removing the monitor stand - S2721Q NOTE: To prevent scratches on the LCD screen when removing the stand, ensure that the monitor is placed on a soft, clean surface. NOTE: The following instructions are applicable only for removing the stand that was shipped with your monitor. If you are removing a stand that you purchased from any other source, follow the set up instructions that were included with the stand. To remove the stand: 1. Place the monitor on a soft cloth or cushion. 2.
Removing the monitor stand - S2721QS NOTE: To prevent scratches on the LCD screen when removing the stand, ensure that the monitor is placed on a soft, clean surface. NOTE: The following instructions are applicable only for removing the stand that was shipped with your monitor. If you are removing a stand that you purchased from any other source, follow the set up instructions that were included with the stand. To remove the stand: 1. Place the monitor on a soft cloth or cushion. 2.
VESA wall mounting (optional) S2721Q S2721QS (Screw dimension: M4 x 10 mm). Read the instructions that shipped with the VESA-compatible wall mounting kit. 1. Place the display on a soft cloth or cushion on a stable flat table. 2. Remove the monitor stand. (See Removing the monitor stand - S2721Q and Removing the monitor stand - S2721QS.) 3. Using a Phillips screwdriver, remove the four screws that secure the display back cover. 4. Install the mounting bracket from the wall mounting kit to the display. 5.
Operating the monitor Power on the monitor Press the Power button to turn On the monitor. Using the front-panel controls Use the control buttons on the front of the monitor to adjust settings. The following table describes the front-panel buttons: Front-panel button 1 Description Use this button to choose from a list of preset color modes. Shortcut key/ Preset Modes 2 To directly access the Volume adjustment slider.
3 Use the MENU button to launch the On-Screen Display (OSD). See Accessing the menu system. Menu 4 Use this button to exit the OSD main menu. Exit 5 Use the Power button to turn the monitor On and Off. Power (with power light indicator) The white light indicates the monitor is On and fully functional. A breathing white light indicates Standby mode. Front-panel button Use the buttons on the front of the monitor to adjust the image settings.
Using the On-Screen Display (OSD) menu Accessing the menu system NOTE: If you change the settings and then either proceed to another menu or exit the OSD menu, the monitor automatically saves those changes. The changes are also saved if you change the settings and then wait for the OSD menu to disappear. 1. Press the button to launch the OSD menu and display the main menu. 2. Press the and buttons to move between the setting options. As you move from one icon to another, the option name is highlighted.
Icon Menu and Submenus Description Brightness/ Contrast Use this menu to activate Brightness/Contrast adjustment. Brightness Brightness adjusts the luminance of the backlight. Press the button to increase the brightness and press the button to decrease the brightness (min. 0 / max. 100). NOTE: Manual adjustment of Brightness is disabled when Smart HDR is activated and HDR content is displayed.
Input Source DP Use the Input Source menu to select between the different video signals that may be connected to your monitor. Select the DP input when you are using the DisplayPort (DP) connector. Press the confirm the selection. HDMI 1 Select the HDMI 1 input when you are using the HDMI connector. Press the selection. HDMI 2 button to button to confirm the Select the HDMI 2 input when you are using the HDMI connector. Press the selection.
Color Preset Modes Use Color to adjust the color setting mode. Allows you to choose a preset mode from the list. • Standard: Loads the monitor's default color settings. This is the default preset mode.
Preset Modes • ComfortView: Decreases the level of blue light emitted from the screen to make viewing more comfortable for your eyes. WARNING: The possible long-term effects of blue light emission from the monitor may cause personal injury such as digital eye strain, eye fatigue and damage to the eyes. Using monitor for extended periods of time may also cause pain in parts of body such as neck, arm, back and shoulder. For more information, see Ergonomics. • Movie: Loads color settings ideal for movies.
Input Color Format Allows you to set the video input mode to: • RGB: Select this option if your monitor is connected to a computer (or media player) using the DisplayPort or HDMI cable. • YPbPr: Select this option if your media player supports only YPbPr output. Press the Hue button to confirm the selection. This feature can shift the color of the video image to green or purple. This is used to adjust the desired flesh tone color. Use '0' to '100'.
Display Aspect Ratio Use the Display menu to adjust images. Adjusts the image ratio to Wide 16:9, 4:3, or 5:4. NOTE: The feature is disabled when PIP/PBP is activated. Sharpness This feature can make the image look sharper or softer. Use '100'. or to adjust the sharpness from '0' to Response Time Allows you to set the Response Time to Normal, Fast, or Extreme. Dark Stabilizer The feature improves the visibility in the dark gaming scenarios.
Smart HDR The Smart HDR (High Dynamic Range) feature enhances the display output by optimally adjusting contrast and the ranges of color and luminosity to resemble true-to-life visuals. The default setting is Off. You may set the Smart HDR mode to: • Movie HDR: Suitable for the playback of HDR video content. • Game HDR: Suitable for playing HDR-compatible games. It displays more realistic scenes and makes the gaming experience immersive and entertaining.
PIP/PBP This function brings up a window displaying image from another input source. Sub-Window Main Window DP HDMI 1 HDMI 2 DP HDMI 1 HDMI 2 X X NOTE: The images under PBP mode will be displayed at the center of the split windows.
PIP/PBP Mode Adjusts the PIP/PBP (Picture in Picture/Picture by Picture) mode to PIP or PBP. You can disable this feature by selecting Off. PIP I II PBP I PIP/PBP (Sub) Select between the different video signals that may be connected to your monitor for the PIP/PBP subwindow. Press the selection. PIP Size II button to confirm the Adjusts the PIP sub-window size. NOTE: The option is available only when the PIP mode is activated.
PIP Location Adjusts the position of the PIP sub-window. Use or to browse and to select Top-Right, Top-Left, Bottom-Right, or Bottom-Left. Press the button to confirm the selection. NOTE: The option is available only when the PIP mode is activated. Video Swap Select to swap videos between main window and sub-window in PIP/PBP mode. Press the to confirm the selection. button Audio Allows you to set the audio source from the main window or the sub-window.
Menu Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on. Language Sets the OSD display to one of the eight languages (English, Spanish, French, German, Brazilian Portuguese, Russian, Simplified Chinese, or Japanese). Transparency Select this option to change the menu transparency by pressing the 100). Timer and buttons (min. 0 / max.
Lock With the control buttons on the monitor locked, you can prevent people from accessing the controls. It also prevents accidental activation in multiple monitors side-by-side setup. • Menu Buttons: All Menu/function buttons (except the Power button) are locked and not accessible by the user. • Power Button: Only the Power button is locked and not accessible by the user. • Menu + Power Buttons: Both the Menu/ function & Power buttons are locked and not accessible by the user.
Personalize Shortcut Key 1 Shortcut Key 2 Allows you to choose a feature from Preset Modes, Brightness/Contrast, Input Source, Aspect Ratio, Smart HDR, PIP/PBP mode, or Volume and set it as a shortcut key. Power Button LED Allows you to set the power LED indicator on or off to save energy. Fast Wakeup The default setting is Off. Selecting On may prevent the monitor from going into Standby mode.
Others Display Info DDC/CI Select this option to adjust the OSD settings, such as DDC/CI, LCD Conditioning, and so on. Displays the monitor's current settings. DDC/CI (Display Data Channel/Command Interface) allows your monitor parameters (brightness, color balance, and etc.) to be adjustable via the software on your computer. You can disable this feature by selecting Off. Enable this feature for best user experience and optimum performance of your monitor.
LCD Conditioning Helps reduce minor cases of image retention. Depending on the degree of image retention, the program may take some time to run. You can enable this feature by selecting On. Service Tag Displays the service tag of your monitor. This string is required when you look for phone support, check your warranty status, update drivers on Dell's website, etc. Reset Others Resets all settings under the Others menu to the factory preset values.
OSD warning message When the monitor does not support a particular resolution mode, you will see the following message: This means that the monitor cannot synchronize with the signal that it is receiving from the computer. See Monitor specifications for the Horizontal and Vertical frequency ranges addressable by this monitor. Recommended mode is 3840 x 2160. NOTE: The message may be slightly different according to the connected input signal.
You will see the following message before the Lock function is activated: NOTE: The message may be slightly different according to the selected settings. When the monitor goes into Standby mode, the following message appears: Activate the computer and wake up the monitor to gain access to the OSD. NOTE: The message may be slightly different according to the connected input signal. The OSD functions only in the normal operation mode.
When Smart HDR is activated and you try to change the preset mode, the following message appears: If either HDMI or DisplayPort input is selected and the corresponding cable is not connected, a floating dialog box as shown below appears. NOTE: The message may be slightly different according to the connected input signal. When Factory Reset is selected, the following message appears: See Troubleshooting for more information.
Setting the maximum resolution To set the maximum resolution for the monitor: In Windows® 7, Windows® 8, and Windows® 8.1: 1. For Windows® 8 and Windows® 8.1 only, select the Desktop tile to switch to classic desktop. 2. Right-click on the desktop and click Screen Resolution. 3. Click the dropdown list of the Screen Resolution and select 3840 x 2160. 4. Click OK. In Windows® 10: 1. Right-click on the desktop and click Display settings. 2. Click Advanced display settings. 3.
Requirements to view or playback HDR content (1) Through Ultra BluRay DVD or Game consoles Ensure the DVD player or Game console is HDR capable, such as Panasonic DMP-UB900, Xbox One S, and PS4 Pro. (2) Through a PC Ensure the graphics card used is HDR capable, i.e., it has a HDMI2.0a (with HDR option) compliant port and HDR graphics driver is installed. HDR capable application program must be used, such as Cyberlink PowerDVD 17, Windows 10 Movies & TV app.
Using the tilt, swivel, and vertical extension NOTE: The following instructions are applicable only for attaching the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the set up instructions that were included with the stand. With the stand attached to the monitor, you can adjust the monitor for the most comfortable viewing angle. Tilt S2721Q S2721QS NOTE: The stand is not installed at the factory when shipped.
Vertical extension (S2721QS only) NOTE: The stand extends vertically up to 110 mm. The figure below illustrates how to extend the stand vertically. Rotating the display (S2721QS only) Before you rotate the display, ensure it is completely extended vertically and completely tilted up to avoid hitting the bottom edge of the monitor.
Rotate clockwise Rotate counterclockwise NOTE: To use the Display Rotation function (Landscape versus Portrait view) with your Dell computer, you require an updated graphics driver that is not included with this monitor. To download the graphics driver, go to www.dell.com/support and see the Download section for Video Drivers for latest driver updates. NOTE: In the Portrait mode, you may experience performance degradation when using graphic-intensive applications, such as 3D gaming.
Adjusting the rotation display settings of your system After you have rotated your monitor, you need to complete the procedure below to adjust the Rotation Display Settings of your system. NOTE: If you are using the monitor with a non-Dell computer, you need to go the graphics driver website or your computer manufacturer website for information on rotating the 'contents' on your display. To adjust the Rotation Display Settings: 1. Right-click on the desktop and click Properties. 2.
Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. Self-test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: 1. Turn Off both your computer and the monitor. 2. Unplug the video cable from the computer. 3. Turn On the monitor.
5. Turn Off your monitor and reconnect the video cable; then turn On both your computer and the monitor. If your monitor screen remains blank after you use the previous procedure, check your video controller and computer, because your monitor is functioning properly. Built-in diagnostics Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card.
Common problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common symptoms No Video/Power LED off What you experience No picture Possible solutions • Ensure that the video cable connecting the monitor and the computer is properly connected and secure. • Verify that the power outlet is functioning properly using any other electrical equipment. • Ensure that the power button is pressed fully.
Missing Pixels LCD screen has spots • Cycle power On-Off. • Pixel that is permanently Off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell support site at: www.dell.com/ pixelguidelines. Stuck-on Pixels LCD screen has bright spots • Cycle power On-Off. • Pixel that is permanently off is a natural defect that can occur in LCD technology.
Synchronization Problems Screen is scrambled or appears torn • Reset the monitor to factory settings. • Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode. • Check for bent or broken pins in the video cable connector. • Restart the computer in the safe mode. Safety Related Issues Visible signs of smoke or sparks • Do not perform any troubleshooting steps. • Contact Dell immediately.
Image retention from a static image left on the monitor for a long period of time Faint shadow from the static image displayed appears on the screen • Use the Power Management feature to turn Off the monitor at all times when not in use (for more information, see Power management modes). • Alternatively, use a dynamically changing screensaver.
Speakers Specific Problems Common symptoms What you experience No sound coming Cannot hear any from the speakers sound Possible solutions • Turn Off the monitor, unplug the monitor power cord, replug it, and then turn On the monitor. • Check the audio cable connection is connected correctly to the audio lineout port of the computer. • Unplug the audio cable from the audio line-out port. • Reset the monitor to factory settings.
Appendix WARNING: Safety instructions WARNING: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards. For information on safety instructions, see Safety, Environmental, and Regulatory Information (SERI). FCC notices (U.S. only) and other regulatory information For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.
