User Manual

54 | Troubleshooting
Synchronization
Problems
∞
Reset the monitor to Factory Settings (Factory Reset).
∞
Perform monitor self-test feature check to determine if the
scrambled screen appears in self-test mode.
∞
Check for bent or broken pins in the video cable connector.
∞
Restart the computer in the safe mode.
Safety Related Issues
∞
Do not perform any troubleshooting steps.
∞
Contact Dell immediately.
Intermittent Problems
∞
Ensure that the video cable connecting the monitor to the
computer is connected properly and is secure.
∞
Reset the monitor to Factory Settings (Factory Reset).
∞
Perform monitor self-test feature check to determine if the
intermittent problem occurs in self-test mode.
Missing Color
∞
Perform monitor self-test feature check.
∞
Ensure that the video cable connecting the monitor to the
computer is connected properly and is secure.
∞
Check for bent or broken pins in the video cable connector.
Wrong Color
∞
Change the Color Setting Mode in the Color Settings OSD to
Graphics or Video depending on the application.
∞
Try different Preset Modes in Color settings OSD. Adjust R/G/B
value in Custom Color in Color settings OSD.
∞
Change the Input Color Format to RGB or YPbPr in the Color
settings OSD.
∞
Run the built-in diagnostics.
Image retention from a
static image left on the
monitor for a long period
of time
∞
Use the Power Management feature to turn off the monitor at
all times when not in use (for more information, see Power
management modes).
∞
Alternatively, use a dynamically changing screensaver.
Video Ghosting or
Overshooting
∞
Change the Response Time in the Display OSD to Fast or Normal
depending on your application and usage.
No sound coming from
the speakers
∞
Ensure that you have set the default playback device on your
system.
∞
Ensure that the speaker cable connecting the monitor is properly
connected and secure.
∞
Turn Off the monitor, unplug the monitor power cord, replug it,
and then turn On the monitor.
∞
Adjust the Volume by "+" button and "-" button on the speaker.
∞
Reset the monitor to Factory Settings.
∞
Ensure the OSD audio source is correct.
No HDR from the
sources
∞
Ensue the video source support HDR.
∞
Ensure the monitor in the Movie HDR and Game HDR mode.
∞
Confirm whether there is a change in the color of the screen.
∞
Ensure the signal source support HDR.