Specifications

18 The iSupport Website
The iSupport Website
Access to some sections of the iSupport website do not require a password to access. However, if some
section does require a password, you can request one at the iSupport website:
1. Click the Support link on the Force10 Networks home page: http://www.force10networks.com
2. Click the Account Request link.
3. Fill out the User Account Request form and click Send.
4. Click Login, and then enter the userid and password that you received by email.
The i-Support website (http://www.force10networks.com/support/) contains the following five tabs:
• Home: Summary of open cases, RMA management, and field notices (as shown below)
• Service Request: Case management
• Software Center: Software downloads, bug fixes, and bug tracking tool
• Documents: User documentation, FAQs, field notices, technical tips, and white papers
• Support Programs: Information on the suite of Force10 support and professional support services.
For more on using the iSupport website and accessing services, see the
Force10 Service and Support Guide,
available on the Home tab, as displayed above.
You can also contact the Force10 Technical Assistance Center (TAC) by email or phone. For details, click
the Contact Support link on the Force10 Support page: http://www.force10networks.com