Users Guide

Specific
Symptoms
What You
Experience
Possible Solutions
MHL interface
is not working
Can not see MHL
device image
shown on the
monitor
Troubleshooting | 49
Mobile High-Definition Link (MHL) Specific Problems
Speakers Specific Problems
Specific
Symptoms
What You
Experience
Possible Solutions
No sound
coming from
the speakers
Cannot hear any
sound
• Ensure
your MHL cable and MHL device are MHL certified.
• Check your MHL device is turned On.
• Check your MHL device is not in Standby mode.
• Check physical MHL cable connection is corresponding to
input source selected on OSD Menu: HDMI (MHL).
• Wait for 30 seconds after connecting MHL cable as some
MHL devices require longer recovery time.
• T
urn Off the monitor, unplug the monitor power cord,
replug it, and then turn On the monitor.
• Check the audio cable connection is connected correctly
to the computer Audio Line Out port.
• Unplug the headphone jack from the headphone port.
• Reset the monitor to factory settings.