Owner's Manual

Troubleshooting and Frequently Asked Questions 33

Troubleshooting and Frequently

Asked Questions

DRACT does not discover a RAC.

Ensure you have performed the following:

• Ping the RAC IP address to ensure you can connect to the RAC from your

host.

• The HTTP protocol is not blocked on the host system. Check your

network proxy settings and ensure that the proxy is configured correctly to

allow connectivity to the Internet.

• The RAC has the remote RACADM feature enabled.

DRACT only discovers DRAC4 controllers.

Ensure that the HTTP protocol is not blocked on the host system. Check

your network proxy settings and ensure that the proxy is configured correctly

to allow connectivity to the Internet.

RAC verification fails with the message Verification Failed.

The discovered RAC may be unsupported. Sometimes, a DRAC 3,

DRAC/MC, or ERA/MC controllers may be discovered as a DRAC 4

controller. Ensure that the controller is not an unsupported controller. For a

list of supported RACs, see "Supported RACs."

The RAC firmware may be in an undefined state. Before performing RAC

verification, login to the RAC using remote RACADM or the Web GUI to

ensure that the RAC is working correctly.

RAC verification fails with the message Access Denied.

The user name and the password provided to verify the RAC do not have