Dell™ PowerEdge™ R300 Systems Hardware Owner’s Manual w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2007 Dell Inc. All rights reserved.
Contents 1 About Your System . . . . . . . . . . . . . . . . . Other Information You May Need . . . . . . . . . . . . Accessing System Features During Startup 12 . . . . . . . . . . 13 . . . . . . . . . . . . 17 Back-Panel Features and Indicators . . . . . . . . . . 19 . . . . . . . . . . . 19 . . . . . . . . . . . . . . . . . 20 . . . . . . . . . . . . . . . . . . . 21 Connecting External Devices Power Indicator Codes NIC Indicator Codes LCD Status Messages . . . . . . . . . . . . .
2 Using the System Setup Program . . . . . . 45 . . . . . . . . . . 45 . . . . . . . . . . 45 . . . . . . . . . 46 . . . . . . . . . . . . . . . . . . 46 . . . . . . . . . . . . . . . . . . . . 46 Entering the System Setup Program . Responding to Error Messages Using the System Setup Program System Setup Options Main Screen . . . . . . . . . . . . 49 . . . . . . . . . . . . . . 50 Memory Information Screen CPU Information Screen SATA Configuration Screen . . . . . . . . . . . .
Opening and Closing the System . . . . . . . . . . . . 68 . . . . . . . . . . . . . . . . 69 . . . . . . . . . . . . . . . . . 69 . . . . . . . . . . . . . . . . . . 70 Opening the System Closing the System System Board Shroud . . . . . . . 71 . . . . . . . . 72 . . . . . . . . . . . . . . . . . . . . . . . 73 Removing the System Board Shroud . Installing the System Board Shroud Hard Drives Removing a Drive Blank . . . . . . . . . . . . . . Installing a Hard-Drive Blank . . . . . . . . .
Power Supplies . . . . . . . . . . . . . . . . . . . . . Removing a Power Supply . . . . . . . . . . . . . 88 Replacing a Power Supply . . . . . . . . . . . . . 89 . . . . . . . . . . . . . . . 90 Internal USB Memory Key Installing the Optional Internal USB Memory Key . . . . . . . . . . . . RAC Card . . . . . . . . 90 . . . . . . . . . . . . . . . . . . . . . . . . . 92 . . . . . . . . . . . . . . 92 . . . . . . . . . . . . . . . . 94 . . . . . . . . . . . . . . . . . . . . .
Control Panel Assembly (Service-only Procedure) . . . . . . . . . . . . . . . . . . . . . 113 . . . . . . . 115 . . . . . . . . . . . . . . . . 116 Removing the Control Panel Assembly Installing the Control Panel Assembly Power Distribution Board Removing the Power Distribution Board . . . . . . 116 Replacing the Power Distribution Board . . . . . 118 . . . . . . . . 118 System Board (Service-Only Procedure) 4 113 . . . . . . . . . Removing the System Board Assembly . . . . . .
Troubleshooting Power Supplies . . . . . . . . . . . . . . . . . . . 134 . . . . . . . . . . . . . . . 134 Troubleshooting System Cooling Problems Troubleshooting a Fan Troubleshooting System Memory . . . . . . . . . . . . 137 Troubleshooting a Diskette Drive . . . . . . . . . . . . 138 Troubleshooting an Optical Drive . . . . . . . . . . . . 140 Troubleshooting a SCSI Tape Drive Troubleshooting a Hard Drive . . . . . . . . . . . 141 . . . . . . . . . . . . . .
Using Custom Test Options Selecting Devices for Testing . . . . . . . . . . . 153 Selecting Diagnostics Options . . . . . . . . . . . 153 Viewing Information and Results 6 Jumpers and Connectors System Board Jumpers Riser Card Connectors . . . . . . . . . . . 155 155 . . . . . . . . . . . . . . . . . 158 160 . . . . . . . Expansion Card Connectors for SAS Controller Daughter Cards . . . . . . . . . . . . . . . . . Disabling a Forgotten Password 159 . . . . . . . . . .
Contents
About Your System This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises.
• Operating system documentation describes how to install (if necessary), configure, and use the operating system software. • Documentation for any components you purchased separately provides information to configure and install these options. • Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents.
Table 1-1. Keystroke Keystrokes for Accessing System Features (continued) Description If you have the optional battery-cached SAS RAID controller, this keystroke enters the RAID configuration utility. For more information, see the documentation for your SAS controller card. If you have PXE support enabled through the System Setup Program (see "Integrated Devices Screen" on page 51), this keystroke allows you to configure NIC settings for PXE boot.
Table 1-2. Front-Panel Components Item Component 1 Power-on indicator, power button Icon Description The power button turns system power off and on. NOTICE: If you turn off the system using the power button and the system is running an ACPI-compliant operating system, the system can perform an orderly shutdown before power is turned off. If the power button is pressed for more than 4 seconds, the system power will turn off regardless of the current operating system state.
Table 1-2. Front-Panel Components (continued) Item Component 2 NMI button Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation. 3 Hard-drive activity indicator Indicates current hard-drive activity on the system.
Table 1-2. Front-Panel Components (continued) Item Component 7 Video connector Connects a monitor to the system. 8 Optical drive (optional) One optional slim-line SATA DVD-ROM drive or DVD-RW drive, or combination CD-RW/DVD drive (when available). Icon Description NOTE: DVD devices are data only. 9 Hard-drive activity indicator The green hard-drive activity indicator flashes when the hard drives are in use. 10 Hard drive 0 Optional 3.5-inch SAS or SATA hot-plug hard drive.
Hard-Drive Indicator Codes The hard-drive carriers have two indicators—the drive-activity indicator and the drive-status indicator. See Figure 1-2. In RAID configurations, the drivestatus indicator lights to indicate the status of the drive. In non-RAID configurations, only the drive-activity indicator lights; the drive-status indicator is off. Figure 1-2.
Table 1-3 lists the drive indicator patterns for RAID hard drives. Different patterns are displayed as drive events occur in the system. For example, if a hard drive fails, the "drive failed" pattern appears. After the drive is selected for removal, the "drive being prepared for removal" pattern appears, followed by the "drive ready for insertion or removal" pattern. After the replacement drive is installed, the "drive being prepared for operation" pattern appears, followed by the "drive online" pattern.
Back-Panel Features and Indicators Figure 1-3 shows the controls, indicators, and connectors located on the system's back panel. Figure 1-3.
• Always attach an external device while your system and the device are turned off. Next, turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise). See "Using the System Setup Program" on page 46 for information about enabling, disabling, and configuring I/O ports and connectors. Power Indicator Codes The power button on the front panel controls the power to the system from the system's power supplies.
Figure 1-4. Redundant Power Supply Indicators 1 2 3 1 power supply status (DC out is operational) 3 AC line status (AC in is operational) 2 power supply fault NIC Indicator Codes Each NIC on the back panel has an indicator that provides information on network activity and link status. See Figure 1-5. Table 1-5 lists the NIC indicator codes. Figure 1-5.
Table 1-5. NIC Indicator Codes Indicator Indicator Code Link and activity indicators are off. The NIC is not connected to the network. Link indicator is green. The NIC is connected to a valid link partner on the network. Activity indicator is blinking yellow. Network data is being sent or received. LCD Status Messages The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention.
Table 1-6. LCD Status Messages Code Text Causes Corrective Actions N/A SYSTEM NAME A 62-character string that This message is for can be defined by the user in information only. the System Setup program. You can change the The SYSTEM NAME system ID and name in displays under the following the System Setup conditions: program. See "Entering • The system is powered on. the System Setup Program" on page 45. • The power is off and active errors are displayed.
Table 1-6. Code LCD Status Messages (continued) Text Causes Corrective Actions E1211 ROMB Batt RAID battery is either missing, bad, or unable to recharge due to thermal issues. Reseat the RAID battery connector. See "Troubleshooting a SAS or SAS RAID Controller" on page 145, and "Troubleshooting System Cooling Problems" on page 134. E1214 ## PwrGd Specified voltage regulator has failed. See "Getting Help" on page 165. E1215 ## PwrGd Specified voltage regulator has failed.
Table 1-6. Code LCD Status Messages (continued) Text Causes Corrective Actions E1410 CPU # IERR Specified microprocessor is reporting an internal error. See your system’s "Information Update Tech Sheet" located on support.dell.com for the most current system information. If the problem persists, see "Getting Help" on page 165. E1414 CPU # Thermtrip Specified microprocessor is out of acceptable temperature range and has halted operation. See "Troubleshooting System Cooling Problems" on page 134.
Table 1-6. Code LCD Status Messages (continued) Causes Corrective Actions E141C CPU Mismatch Processors are in a configuration unsupported by Dell. Ensure that your processors match and conform to the type described in the Microprocessor Technical Specifications outlined in your system’s Getting Started Guide. E141F CPU Protocol The system BIOS has reported a processor protocol error. See "Getting Help" on page 165. E1420 CPU Bus PERR The system BIOS has reported a processor bus parity error.
Table 1-6. Code LCD Status Messages (continued) Text E161C PS # Input Lost Causes Corrective Actions Power source for specified Check the AC power power supply is unavailable, source for the specified or out of acceptable range. power supply. If the problem persists, see "Troubleshooting Power Supplies" on page 133. E1624 PS Redundancy The power supply subsystem See "Troubleshooting is no longer redundant. If Power Supplies" on the last supply fails, the page 133. system will go down.
Table 1-6. Code LCD Status Messages (continued) Text Causes Corrective Actions The system BIOS has reported a PCI system error on a component that resides in PCI configuration space at bus ##, device ##, function ##. Remove and reseat the PCIe expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 147. PCI SERR Slot The system BIOS has # reported a PCI system error on a component that resides in the specified slot. Remove and reseat the PCIe expansion cards.
Table 1-6. Code LCD Status Messages (continued) Text Causes Corrective Actions E1811 HDD ## Rbld Abrt The specified hard drive has See "Troubleshooting a experienced a rebuild abort. Hard Drive" on page 142. If the problem persists, see your RAID documentation. E1812 HDD ## Removed The specified hard drive has Information only. been removed from the system. E1913 CPU & Firmware Mismatch The BMC firmware does not Update to the latest BMC support the CPU. firmware.
Table 1-6. Code LCD Status Messages (continued) Text E1A15 SAS Cable C Causes Corrective Actions SAS cable C is missing or bad. Reseat the cable. If the problem persists, replace cable. If the problem persists, see "Getting Help" on page 165. E1A18 PDB Ctrl Cable Control cable for the power Reseat the cable. If the distribution board (PDB) is problem persists, replace missing or bad cable. If the problem persists, see "Getting Help" on page 165.
Table 1-6. Code LCD Status Messages (continued) Text Causes Corrective Actions E2018 Prog Timer Programmable interval timer error. See "Getting Help" on page 165. E2019 Parity Error Parity error. See "Getting Help" on page 165. E201A SIO Err SIO failure. See "Getting Help" on page 165. E201B Kybd Controller Keyboard controller failure. See "Getting Help" on page 165. E201C SMI Init System management interrupt (SMI) initialization failure. See "Getting Help" on page 165.
Table 1-6. Code LCD Status Messages (continued) Text Causes Corrective Actions E2110 MBE DIMM # & # One of the DIMMs in the See "Troubleshooting set implicated by "# & #" System Memory" on has had a memory multi-bit page 135. error (MBE). E2111 SBE Log Disable DIMM # The system BIOS has See "Troubleshooting disabled memory single-bit System Memory" on error (SBE) logging, and will page 135. not resume logging further SBEs until the system is rebooted. "#" represents the DIMM implicated by the BIOS.
Table 1-6. Code LCD Status Messages (continued) Text I1916 Video Off in ## (LCD lights with a blue or amber background.) W1228 ROMB Batt < 24hr Causes Corrective Actions The video will be turned off Information only. in xx seconds by the RAC remote user. Warns predictively that the RAID battery has less than 24 hours of charge left. Replace RAID battery. See "Expansion Cards" on page 95. NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 167.
Any of these actions will remove fault messages, and return the status indicators and LCD colors to the normal state. Messages will reappear under the following conditions: • The sensor returns to a normal state but fails again, resulting in a new SEL entry. • The system is reset and new error events are detected. • A failure is recorded from another source that maps to the same display entry. System Messages System messages appear on the screen to notify you of a possible problem with the system.
Table 1-7. System Messages (continued) Message Causes Corrective Actions Alert! Unsupported memory, incomplete sets, or unmatched sets. The following memory is disabled: Unsupported DIMMs, mismatched DIMMs, or unmatched DIMMs have been detected. If more than one DIMM is present, DIMMs must be installed in matching pairs. For memory configuration information, see "Memory Module Installation Guidelines" on page 102. If the problem persists, see "Troubleshooting System Memory" on page 135.
Table 1-7. System Messages (continued) Message Causes Diskette subsystem reset failed. Faulty diskette/tape drive See "Troubleshooting a controller. Diskette Drive" on page 138. Drive not ready. Diskette missing from or improperly inserted in diskette drive. See "Troubleshooting a Diskette Drive" on page 138. Error: Remote Access Controller initialization failure The Remote Access Controller failed to initialize. Ensure that the Remote Access Controller is properly installed.
Table 1-7. System Messages (continued) Message Causes Keyboard Controller Faulty keyboard failure controller; faulty system board Corrective Actions See "Getting Help" on page 165. Keyboard cable connector is loose or improperly connected, defective keyboard, or defective keyboard/mouse controller Check the keyboard connection to the system. If the problem persists, try another keyboard, or see "Getting Help" on page 165.
Table 1-7. System Messages (continued) Message Causes Corrective Actions No boot device available Faulty or missing optical drive subsystem, hard drive, or hard-drive subsystem, or no bootable USB key installed. Use a bootable USB key, CD, or hard drive. If the problem persists, see "Troubleshooting an Internal USB Key" on page 137 and "Troubleshooting a Hard Drive" on page 142. See "Entering the System Setup Program" on page 45 for information on setting the order of boot devices.
Table 1-7. System Messages (continued) Message Causes Corrective Actions PCIe Fatal Error caused a system reset: Slot X PCI Express fatal errors occurred during the previous boot. Reseat the PCIe card in the specified slot number. See "Installing an Expansion Card" on page 95. If the problem persists, see "Getting Help" on page 165. Plug & Play Error encountered in Configuration Error initializing PCIe device; faulty system board. Install the NVRAM_CLR jumper and reboot the system.
Table 1-7. System Messages (continued) Message Causes Corrective Actions ROM bad checksum = address Expansion card improperly installed or faulty. Reseat the expansion card(s). Ensure that all appropriate cables are securely connected to the expansion card(s). If the problem persists, see "Troubleshooting Expansion Cards" on page 147. SATA PORT x drive not found SATA port x was turned on in setup, but a drive was not found.
Table 1-7. System Messages (continued) Message Causes Time-of-day not set Incorrect Time or Date - please run SETUP settings; faulty system program battery. Corrective Actions Check the Time and Date settings. See "Entering the System Setup Program" on page 45. If the problem persists, replace the system battery. See "Troubleshooting the System Battery" on page 132. Timer chip counter 2 failed Faulty system board. See "Getting Help" on page 165.
Table 1-7. System Messages (continued) Message Causes Unsupported RAID key detected. The RAID key installed in Information only. the system is not supported on this system. Utility partition not available The key was pressed during POST, but no utility partition exists on the boot hard drive. Create a utility partition on the boot hard drive. See the CDs that came with your system.
Table 1-7. System Messages (continued) Message Causes Corrective Actions Warning! Embedded RAID firmware is not present. Embedded RAID firmware does not respond. See "Using the System Setup Program" on page 46. Warning! Embedded RAID error! Embedded RAID See "Using the System Setup firmware responds with an Program" on page 46. error. Warning: The Invalid memory installed memory configuration. configuration is not optimal.
Diagnostics Messages The system diagnostic utilities produce messages from diagnostic tests run on your system. See "Running the System Diagnostics" on page 152 for more information about system diagnostics. Alert Messages Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation.
Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference.
Using the System Setup Program Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program. Table 2-1. System Setup Program Navigation Keys Keys Action Up arrow or Moves to the previous field. Down arrow or Moves to the next field. Spacebar, <+>, <–>, left and right arrows Cycles through the settings in a field. In many fields, you can also type the appropriate value.
Figure 2-1. Main System Setup Program Screen Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen. NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options, where applicable. Table 2-2. System Setup Program Options Option Description System Time Sets the time on the system's internal clock.
Table 2-2. System Setup Program Options (continued) Option Description Memory Information Displays a screen to view memory information and to configure certain memory features. See Table 2-3. CPU Information Displays information related to microprocessors (speed, cache size, and so on). See Table 2-4. SATA Configuration Enables or disables a Serial Advanced Technology Attachment (SATA) device (such as hard drive, CD drive, or DVD drive). See "SATA Configuration Screen" on page 51.
Table 2-2. System Setup Program Options (continued) Option Description Serial Communication Displays a screen to configure serial communication, external serial connector, fail-safe baud rate, remote terminal type, and redirection after boot. Embedded Server Management Displays a screen to configure the front-panel LCD options and to set a user-defined LCD string. System Security Displays a screen to configure the system password and setup password features. See Table 2-8.
CPU Information Screen Table 2-4 lists the options and descriptions for the information fields that appear on the CPU Information screen. Table 2-4. CPU Information Screen Option Description 64-bit Specifies if the installed processors support 64-bit extensions. Core Speed Displays the clock speed of the processors. Bus Speed Displays the bus speed of the processors. Virtualization Technology Displays when the processor(s) support Virtualization Technology.
SATA Configuration Screen Table 2-5 lists the options and descriptions for the information fields that appear on the SATA Configuration screen. NOTE: When a SAS Card is installed in the system, the SATA Configuration screen changes. The SATA controller field displays ATA Mode and will be unchoosable. Port A, Port B, Port C, and Port D display off and are also unchoosable. When the SAS Card is plugged out, the SATA Configuration screen settings will be loaded to default values. Table 2-5.
Table 2-6. Integrated Devices Screen Options (continued) Option Description MAC Address Displays the MAC address for the integrated 10/100/1000 NIC. This field does not have user-selectable settings. OS Watchdog Timer (Disabled default) NOTE: This feature is usable only with operating systems that support WDAT implementations of the Advanced Configuration and Power Interface (ACPI) 3.0b specification.
Table 2-7. Serial Communication Screen Options (continued) Option Description Failsafe Baud Rate (115200 default) Displays the failsafe baud rate used for console redirection when the baud rate cannot be negotiated automatically with the remote terminal. This rate should not be adjusted. Remote Terminal Type (VT 100/VT 220 default) Select either VT 100/VT 220 or ANSI.
Table 2-8. System Security Screen Options (continued) Option Description Password Status Setting the Setup Password option to Enabled prevents the system password from being changed or disabled at system start-up. To lock the system password, assign a setup password in the Setup Password option and then change the Password Status option to Locked. In this state, you cannot change the system password using the System Password option and cannot be disabled at system start-up by pressing .
Table 2-8. System Security Screen Options (continued) Option Description TPM Activation Changes the operational state of the TPM. When set to Activate, the TPM is enabled and activated at default settings. When set to Deactivate, the TPM is disabled and deactivated. The No Change state initiates no action. The operational state of the TPM remains unchanged (all user settings for the TPM are preserved). NOTE: This field is read-only when TPM Security is set to Off.
Table 2-8. System Security Screen Options (continued) Option Description AC Power Recovery (Last default) Determines how the system reacts when power is restored to the system. If the system is set to Last, the system returns to the last power state. On turns on the system after power is restored. When set to Off, the system remains off after power is restored.
Using the System Password After a system password is assigned, only those who know the password have full use of the system. When the System Password option is set to Enabled, the system prompts you for the system password after the system starts. Assigning a System Password Before you assign a system password, enter the System Setup program and check the System Password option. When a system password is assigned, the setting shown for the System Password option is Enabled.
5 To confirm your password, type it a second time and press . The setting shown for the System Password changes to Enabled. Exit the System Setup program and begin using your system. 6 Either reboot your system now for your password protection to take effect or continue working and reboot your system at a later time. NOTE: Password protection does not take effect until you reboot the system.
NOTE: You can use the Password Status option in conjunction with the System Password and Setup Password options to further protect your system from unauthorized changes. Deleting or Changing an Existing System Password 1 When prompted, press to disable the existing system password. If you are asked to enter your setup password, contact your network administrator. 2 Enter the System Setup program by pressing during POST.
The password assignment is not case-sensitive. However, certain key combinations are not valid. If you enter one of these combinations, the system beeps. To erase a character when entering your password, press or the left-arrow key. After you verify the password, the Setup Password setting changes to Enabled. The next time you enter the System Setup program, the system prompts you for the setup password.
Baseboard Management Controller Configuration The Baseboard Management Controller (BMC) enables configuring, monitoring, and recovery of systems remotely.
Using the System Setup Program
Installing System Components This section describes how to install the following system components: • Front bezel • System board shroud • Hard drives • Optical drive • Cooling fan modules • Power supplies • Internal USB Memory Connector • RAC Card • Expansion cards • Riser cards • Backplane board • System memory • Processor • System battery • Control panel assembly • Power distribution board • System board Recommended Tools You may need the following items to perform the pr
Inside the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. In Figure 3-1, the bezel and system cover are removed to provide an interior view of the system.
Figure 3-1.
3 system board shroud 4 redundant power supplies (optional) 5 left riser 6 SAS external controller daughter card 7 SAS RAID external controller daughter card battery and memory module 8 center riser 9 SAS internal RAID controller daughter card 10 SAS card connector 11 RAC card 12 memory modules (6) 13 CPU/heatsink 14 dual fan module bays 1 and 2 (4 fans) 15 SAS/SATA backplane cable connector 16 SATA/SAS backplane cable 17 hot plug hard drive bays 0 and 1 18 one optional slimli
Front Bezel A lock on the bezel restricts access to the power button, optical drive, and hard drive(s). A control panel LCD located on the front panel and accessible through the front bezel displays the system’s status. See Figure 3-2. Figure 3-2. Control Panel LCD With Bezel Installed 2 1 1 bezel 2 control panel LCD Removing the Front Bezel 1 Using the system key, unlock the bezel. 2 Press the tab at the left end of the bezel.
Figure 3-3. Installing and Removing the Optional Bezel 1 1 bezel lock 2 2 bezel Replacing the Front Bezel To replace the front bezel, perform the above steps in reverse. Opening and Closing the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Opening the System To upgrade or troubleshoot the system, remove the system cover to gain access to internal components. 1 Unless you are installing a hot-plug component such as a power supply, turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals. 2 To remove the system cover, turn the latch release lock counter-clockwise to the unlocked position. See Figure 3-4. 3 Lift up on the latch on top of the system. See Figure 3-4.
Figure 3-4. Installing and Removing the System Cover 1 2 3 1 latch 3 alignment J hooks 2 latch release lock System Board Shroud The system board shroud covers the processor, heatsink, memory modules, and system battery and provides air flow to these components. Airflow is facilitated by the cooling fan modules, which are positions directly behind the system board shroud.
Removing the System Board Shroud CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Open the system. See "Opening and Closing the System" on page 68. 2 If applicable, disconnect the SAS cable connector on the expansion card.
Figure 3-5. Installing and Removing the System Board Shroud 1 2 3 4 1 system board shroud 2 tabs (3) 3 SAS cable connector 4 tab slots (3) NOTE: In the preceding figure, the 12C cable is shown connecting over the control panel cabling. This cable should be routed under the control panel cable and the internal USB key connector. The 12C cable seats in a cable guide clip that is directly beneath the control panel connector.
3 Connect the SAS cable to the connector on the expansion card and route the cable through the slot between the shroud and the chassis sidewall. See Figure 3-5. 4 Close the system. See "Opening and Closing the System" on page 68. Hard Drives This subsection describes how to install and configure SAS or SATA hard drives in the system's internal hard-drive bays. Your system features up to two 3.5-inch SAS or SATA hot-pluggable hard drives.
Removing a hard-drive blank is slightly different than removing the 3.5-inch hard drive carrier: 1 Remove the front bezel, if attached. See "Removing the Front Bezel" on page 67. 2 Locate the pushbutton locking tab on the right side of the blank to release the hard-drive blank. 3 Slide the hard-drive blank out until it is free of the drive bay. Installing a Hard-Drive Blank Installing the hard-drive blank is slightly different than installing the 3.
5 If you do not replace the hard drive, insert a drive blank in the vacated drive bay. See "Installing a Hard-Drive Blank" on page 74. NOTICE: To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed. Installing a Hot-Plug Hard Drive NOTICE: When installing a hard drive, ensure that the adjacent drives are fully installed.
Figure 3-6. Installing a Hot-Plug Hard Drive 1 2 3 1 hard drive 3 drive carrier release handle 2 drive carrier 3 Install the hot-plug hard drive. a Open the handle on the hard-drive carrier. b Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane. c Close the handle to lock the drive in place. 4 Replace the front bezel, if it was removed in step 1. See "Front Bezel" on page 67.
Replacing a Hard-Drive Carrier Two versions of hard-drive carriers are used with your system. The version for SATA hard drives has a single set of (four) mounting holes on the side rails. The second version, called a SAS/SATAu hard-drive carrier, has an extra four mounting holes to enable either a "SAS" and "SATAu" mounting position. When using the SAS/SATAu hard-drive carrier, observe these rules with regard to your system: • Use only SAS hard drives with SAS/SATAu drive carriers.
As you seat the hard drive into the hard-drive bay, ensure the carrier latch contacts the carrier bracket and ensure that all latches are fully engaged. d Figure 3-7.
NOTE: The procedure for installing a cabled hard-drive carrier for a hard drive that is not hot pluggable is not shown in the proceeding instructions and illustration. If your system ships with a cabled hard drive, follow these installation steps. e Place the hard-drive carrier bracket directly over the hard drive, bending it to seat it over the hard drive. f Locate the pin on the carrier and align it with the screw hole on the hard drive. g Push the pin into the hard drive.
Installing the Optical Drive 1 Align the optical-drive tray with its opening in the front panel. See Figure 3-8. 2 Slide in the drive tray until the tray snaps into place. 3 Connect the optical-drive cable to the back of the drive tray. 4 If not already done, connect the power and interface cables from the optical drive to the system board connectors. a Connect the power cable to the CD_PWR connector on the SATA ODD.
Figure 3-8. Removing and Installing the Optional Optical Drive 3 2 1 4 5 1 optical drive 2 optical-drive interface cable 3 power cable 4 optical-drive release tab 5 optical-drive tray NOTE: In the preceding figure, the 12C cable is shown connecting over the control panel cabling. This cable should be routed under the control panel cable and the internal USB key connector. The 12C cable seats in a cable guide clip that is directly beneath the control panel connector.
Installing the Optical Drive in the Optical Drive Tray CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Align the optical drive's mounting holes with the retaining pins on the optical-drive tray. See Figure 3-8.
Figure 3-9. Removing and Installing the Optical Drive in the Optical Drive Carrier 1 2 1 optical drive 2 optical drive tray Cooling Fan Modules The fan assembly contains four dual-motor fans and provides cooling for the processor and memory modules and two dual-motor fans for the redundant power supplies.
Removing the Fan Assembly CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Open the system. See "Opening and Closing the System" on page 68. 2 Remove the system board shroud. See "Removing the System Board Shroud" on page 71.
Figure 3-10. Installing and Removing the Fan Assembly 3 2 1 4 5 6 1 power supply fan bay assembly 2 securing posts (2) 3 release levers (2) 4 fan cables and connector 5 system fan bay assembly 6 SAS expansion card data cable NOTE: In the preceding figure, the 12C cable is shown connecting over the control panel cabling. This cable should be routed under the control panel cable and the internal USB key connector.
Installing the Fan Assembly 1 Align the holes in the fan assembly with the two fan assembly securing posts on the chassis. See Figure 3-10. 2 Lower the fan assembly until the release lever snaps and the fan assembly is seated onto the securing posts. 3 Reconnect the two fan connectors to the system board. See Figure 3-10. 4 Install the system board shroud. See "Installing the System Board Shroud" on page 72. 5 Close the system. See "Opening and Closing the System" on page 68.
Figure 3-11. Installing and Removing the Power Supply Fan Assembly 1 2 3 1 power supply fan assembly 3 FAN_MOD connector on power distribution board 2 fan cables and connector NOTE: In the preceding figure, the 12C cable is shown connecting over the control panel cabling. This cable should be routed under the control panel cable and the internal USB key connector. The 12C cable seats in a cable guide clip that is directly beneath the control panel connector.
Installing the Power Supply Fan Assembly 1 Connect the fan’s power cable to the FAN_MOD connector on the power distribution board. See Figure 3-11 for the location of the connector. 2 Route the fan cable through the slot on the shroud partition. 3 Close the power distribution board cover by rotating it downward until it seats directly over the board. 4 Close the system. See "Opening and Closing the System" on page 68.
NOTE: For nonredundant power supplies, remove the power cord retention bracket that secures the system cables. See the Getting Started Guide that ships with your system for more information. 4 Release the locking tab on the left side of the power supply by pressing in toward the right.. See Figure 3-12. 5 Pull the power supply straight out to release it from the power distribution board and clear the chassis. Figure 3-12.
3 Connect the power cable to the power supply. a Secure and bundle the system cables with the Velcro straps that ship with your system. Loop the power cable and use the Velcro straps to attach the cable to the handle. b Plug the other end of the cable into a power distribution unit (PDU) or power outlet. NOTE: For nonredundant power supplies, loop the cable from the cable retention bracket up to the power plug at the back of the power supply, and connect the cable.
4 Insert the USB memory key into the USB connector onto the board. See Figure 3-13. 5 Close the system. See "Opening and Closing the System" on page 68. 6 Reattach any peripherals, then connect the system to the electrical outlet. 7 Turn on the system and attached peripherals. 8 Enter the System Setup program and verify that the USB key has been detected by the system. See "Entering the System Setup Program" on page 45. Figure 3-13.
RAC Card The optional Remote Access Controller (RAC) provides a set of advanced features for managing the server remotely. Removing the RAC Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
Figure 3-14. Removing and Installing a RAC Card 3 4 5 2 1 6 7 8 1 RAC-card system board connector 2 RAC-card ribbon cable 3 RAC-card connector 4 RAC card 5 RAC card bay 6 retention standoffs 7 standoff holes (5) 8 support standoffs 6 Pull back slightly on one of the blue retention standoff tabs and gently work the edge of RAC card off of the standoff. Repeat for the other retention standoff. 7 Angle the free end of the RAC card up and pull the card away from the support standoff.
8 If you are not replacing the RAC card, disconnect and remove the ribbon cables from the RAC card and insert the plastic filler plug in the system back panel. NOTICE: When detaching the RAC cables from the system board, squeeze the metal ends of the cable connectors and gently work the connector out of the socket. Do not pull on the cable to unseat the connector. Doing so can damage the cable. 9 Close the system. See "Closing the System" on page 69.
9 Connect the ribbon cable to the system board. See Figure for the connector locations. NOTICE: Be careful when attaching cables to the system board that you do not damage the surrounding system board components. a Connect one cable to the RAC_CONN connector on the system board. 10 Close the system. See "Closing the System" on page 69. See the RAC card documentation for information on configuring and using the RAC card.
5 Insert the expansion card firmly into the expansion-card connector on the riser card until the card is fully seated. NOTE: Ensure that the expansion-card bracket is also inserted into the securing slot on the chassis's back panel. 6 Replace the expansion-card retainer. See Figure 3-15. 7 Slide the expansion-card sliding retainer to the closed position so that it engages the edge of the expansion card. See Figure 3-15. 8 Connect any internal or external cable(s) to the expansion card.
Figure 3-15. Installing and Removing Expansion Cards \ 3 1 1 expansion-card connector (left riser card) 3 expansion card back retainer 2 2 expansion card NOTE: In the preceding figure, the 12C cable is shown connecting over the control panel cabling. This cable should be routed under the control panel cable and the internal USB key connector. The 12C cable seats in a cable guide clip that is directly beneath the control panel connector.
x8-lane capability. The PCI-X left riser card provides one slot that can support either a 64-bit, 133 MHz PCI-X expansion slot or a PCIe x8-lane expansion slot. Removing the Riser Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Figure 3-16. Installing and Removing the Riser Card 1 2 3 4 5 6 1 riser card release latch 2 riser card connector 3 left riser card 4 center riser card 5 riser card connector 6 center riser card alignment pins (2) Installing the Riser Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
3 If applicable, install the expansion card in the expansion-card slot. 4 If applicable, connect the expansion card in the expansion-card slot. 5 Close the system. See "Opening and Closing the System" on page 68. Backplane Board Removing the Backplane Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Figure 3-17. Removing and Installing the Backplane 3 2 4 1 5 1 backplane securing slot 2 power cable 3 backplane center release latch 4 backplane 5 SAS interface cable NOTE: In the preceding figure, the 12C cable is shown connecting over the control panel cabling. This cable should be routed under the control panel cable and the internal USB key connector. The 12C cable seats in a cable guide clip that is directly beneath the control panel connector.
Installing the Backplane Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Ensure that the SAS interface cable connector is facing toward the harddrive bays and align the backplane board with the left- and right-securing slots. See Figure 3-17.
Rank 3, 4: DIMM2_A and DIMM2_B Rank 5, 6: DIMM3_A and DIMM3_B The memory modules must be installed in identical pairs in configurations that have more than one memory module. For example, if socket DIMM1_A contains a 512-MB memory module, then the second memory module to be installed must be a 512-MB memory module in socket DIMM1_B. Table 3-1 shows examples of different memory configurations, based on the following guidelines: • The minimum memory configuration is 512 MB.
Table 3-1. Sample Memory Module Configurations (continued) Total Memory DIMM1_A DIMM1_B DIMM2_A DIMM2_B DIMM3_A DIMM3_B 12 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 24 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB Installing Memory Modules CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
9 Close the system. See "Opening and Closing the System" on page 68. 10 (Optional) Press to enter the System Setup program, and check the System Memory setting on the main System Setup screen. The system should have already changed the value to reflect the newly installed memory. 11 If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 1 through step 10 of this procedure, checking to ensure that the memory modules are firmly seated in their sockets.
Removing Memory Modules CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Open the system. See "Opening and Closing the System" on page 68.
4 If applicable, disconnect the SAS cable connector on the expansion card. 5 Remove the system board shroud. See "Removing the System Board Shroud" on page 71. 6 Position your thumb firmly over the socket-release lever and release the lever from the locked position. Rotate the lever 90 degrees upward until the processor is released from the socket. See Figure 3-20. 7 Gently lift the heat sink off of the processor and set the heat sink aside. NOTICE: The processor is held in its socket under strong pressure.
Figure 3-19. Installing and Removing the Heat Sink 2 1 1 release levers (2) 2 heat sink 8 Release the socket-release lever before opening the processor shield. 9 Rotate the processor shield upward and out of the way. 10 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. NOTICE: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board.
Figure 3-20. Installing and Removing the Processor 3 2 1 4 6 5 1 notch in processor (2) 2 processor 3 socket-release lever 4 ZIF socket 5 processor shield 6 socket key (2) Installing a Processor 1 Unpack the new processor. 2 Align the processor with the socket keys on the ZIF socket. See Figure 3-20. 3 Install the processor in the socket. NOTICE: Positioning the processor incorrectly can permanently damage the system board or the processor when you turn it on.
NOTICE: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket. c Close the processor shield. See Figure 3-20. d When the processor is fully seated in the socket, rotate the socket release lever back down until it snaps into place, securing the processor. See Figure 3-20. 4 Install the heat sink. a Using a clean lint-free cloth, remove the thermal grease from the heat sink removed from the old processor.
System Battery The system battery is a 3.0-volt (V), coin-cell battery. Replacing the System Battery CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
4 Locate the battery socket. See "System Board Connectors" on page 155. NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the system board.
13 To test the newly installed battery, turn off the system and disconnect it from the electrical outlet for at least an hour. 14 After an hour, reconnect the system to its electrical outlet and turn it on. 15 Enter the System Setup program and if the time and date are still incorrect, see "Getting Help" on page 165 for instructions on obtaining technical assistance.
Figure 3-22. Installing and Removing the Control Panel Assembly 5 3 4 6 2 7 1 1 display-module label 2 display-module securing screws (2) 3 display module 4 display-module cable 5 control-panel cable 6 control-panel circuit board securing screws (3) 7 control-panel circuit board NOTE: In the preceding figure, the 12C cable is shown connecting over the control panel cabling. This cable should be routed under the control panel cable and the internal USB key connector.
6 Disconnect the display module cable from the control panel board. See Figure 3-22. 7 Remove the three screws that secure the control panel board to the system chassis and remove the board. See Figure 3-22. 8 Remove the display module: a Insert the end of paper clip into the hole on the right side of the display module and gently pry off the label. b Using a T10 Torx driver, remove the two screws that secure the display module to the system chassis. c Remove the display module from the chassis cutout.
Power Distribution Board The power distribution board is located on your system directly behind the power supply fan modules. This feature provides additional cooling to the power supplies through the power distribution shroud that routes airflow to the power supplies. See Figure 3-23. Removing the Power Distribution Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Figure 3-23. Power Distribution Board 4 3 5 6 7 2 1 1 power-distribution board fan module connector 2 fan module cable connector 3 power-distribution board system bay 4 power-distribution board shroud cover 5 shroud captive screws (4) 6 power-distribution board shroud 7 power supply connectors (2) NOTE: In the preceding figure, the 12C cable is shown connecting over the control panel cabling. This cable should be routed under the control panel cable and the internal USB key connector.
Replacing the Power Distribution Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Unpack the new power distribution board assembly.
Removing the System Board Assembly CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. Open the system. See "Opening and Closing the System" on page 68.
CAUTION: Before removing the system board tray from the chassis, ensure that all system board cables are disconnected from their respective cable connectors. 13 Pull up on the plunger that secures the system board tray to the chassis floor. See Figure 3-24. 14 Using the tab on the system board tray, slide the system board forward (toward the front of the system) and lift the assembly up and out of the chassis. See Figure 3-24. 15 Lay the system board tray down on a smooth, nonconductive work surface.
NOTE: In the preceding figure, the 12C cable is shown connecting over the control panel cabling. This cable should be routed under the control panel cable and the internal USB key connector. The 12C cable seats in a cable guide clip that is directly beneath the control panel connector. Installing the System Board Assembly CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
13 Install the processor and heat sink. See "Replacing the Processor" on page 106. 14 Install the memory modules. See "Installing Memory Modules" on page 104. NOTE: Install the memory modules as noted in step 4 of the procedure in "Removing the System Board Assembly" on page 119. 15 Connect the control-panel interface cable to the CTRL_PNL connector on the system board. See Figure 6-1 for the location of the CTRL_PNL connector.
Troubleshooting Your System Safety First—For You and Your System To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Table 4-1. Start-Up Routine Indications (continued) Look/listen for: Action The USB CD drive activity indicator. See "Troubleshooting an Optical Drive" on page 140. The hard-drive activity indicator. See "Troubleshooting a Hard Drive" on page 142. An unfamiliar constant scraping or grinding sound when you access a drive. See "Getting Help" on page 165.
Action 1 Check the system and power connections to the monitor. 2 Determine whether the system has an expansion card with a video output connector. In this system configuration, the monitor cable should normally be connected to the connector on the expansion card, not to the system’s integrated video connector. To verify that the monitor is connected to the correct video connector, turn off the system and wait for 1 minute, then connect the monitor to the other video connector and turn the system on again.
Troubleshooting the Mouse Problem • System message indicates a problem with the mouse. • Mouse is not functioning properly. Action 1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 151. If the test fails, continue to the next step. 2 Examine the mouse and its cable for signs of damage. If the mouse is not damaged, go to step 4. If the mouse is damaged, continue to the next step. 3 Swap the faulty mouse with a working mouse.
3 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 151. If the tests run successfully but the problem persists, see "Troubleshooting a USB Device" on page 127. Troubleshooting a Serial I/O Device Problem • Device connected to the serial port is not operating properly. Action 1 Turn off the system and any peripheral devices connected to the serial port. 2 Swap the serial interface cable with a working cable, and turn on the system and the serial device.
Action 1 If a single USB device is experiencing a problem, perform the following procedure. For problems with multiple USB devices, skip to step 2. a Turn off the USB device, disconnect the USB cable from the system briefly, and reconnect the cable. b Restart the system, enter the System Setup program, and ensure that all USB ports are enabled. See "Using the System Setup Program" on page 46. c Turn off the USB device and swap the interface cable with a working cable. Turn on the device.
c Locate the NVRAM_CLR jumper on your system board (see "System Board Jumpers" on page 155) and set the jumper to the enabled position. d Close the system. See "Closing the System" on page 69. e Reconnect the system and peripherals to power and restart. If all USB devices are operational, proceed to the next step. If the USB devices are still not functioning, see "Getting Help" on page 165. f Repeat step a and step b. g Set the NVRAM_CLR jumper to the disabled position. h Close the system.
• Change the autonegotiation setting, if possible. • Use another connector on the switch or hub. If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card. 3 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation. 4 Enter the System Setup program and confirm that the NICs are enabled. See "Entering the System Setup Program" on page 45.
5 Close the system. See "Opening and Closing the System" on page 68. 6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the system does not start properly, see "Getting Help" on page 165. 7 If the system starts properly, shut down the system and reinstall all of the expansion cards that you removed. See "Installing an Expansion Card" on page 95. 8 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 151.
5 Run the system board tests in the system diagnostics. See "Using Dell PowerEdge Diagnostics" on page 151. If the tests fail, see "Getting Help" on page 165. Troubleshooting the System Battery Problem • System message indicates a problem with the battery. • System Setup program loses system configuration information. • System date and time do not remain current. NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information.
Troubleshooting Power Supplies Problem • System-status indicators are amber. • Power-supply fault indicators are amber. • Front-panel status LCD indicates a problem with the power supplies. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
6 If the problem is resolved, close the system. See "Opening and Closing the System" on page 68. If the problem persists, remove the faulty power supply. See "Removing a Power Supply" on page 88. 7 Install a new power supply. See "Replacing a Power Supply" on page 89. If the problem persists, see "Getting Help" on page 165. Troubleshooting System Cooling Problems Problem • Systems management software issues a fan-related error message.
Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Run the appropriate diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 151.
Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 If the system is operational, run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 151.
8 Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 104. 9 Close the system. See "Opening and Closing the System" on page 68. 10 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. 11 Enter the System Setup program and check the system memory setting. See "Entering the System Setup Program" on page 45. If the amount of memory installed still does not match the system memory setting, proceed to the next step.
Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Enter the System Setup program and ensure that the USB key port is enabled. See "Entering the System Setup Program" on page 45.
1 Enter the System Setup program and verify that the diskette drive is configured correctly. See "Entering the System Setup Program" on page 45. 2 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 151. 3 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 4 Open the system. See "Opening and Closing the System" on page 68.
18 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 19 Run the appropriate online diagnostic test to see whether the diskette drive works correctly. 20 Repeat step 15 through step 19 until all expansion cards are reinstalled or one of the expansion cards causes the tests to fail. If the problem is not resolved, see "Getting Help" on page 165. Troubleshooting an Optical Drive Problem • System cannot read data from a CD or DVD in an optical drive.
9 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem is not resolved, see "Getting Help" on page 165. Troubleshooting a SCSI Tape Drive Problem • Defective tape drive • Defective tape cartridge • Missing or corrupted tape-backup software or tape drive device driver • Defective SCSI controller Action 1 Remove the tape cartridge you were using when the problem occurred, and replace it with a tape cartridge that you know works.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 8 Open the system. See "Opening and Closing the System" on page 68. 9 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
3 If your system has a SAS RAID controller, perform the following steps. a Restart the system and press to enter the host adapter configuration utility program. See the documentation supplied with the host adapter for information about the configuration utility. b Ensure that the hard drive has been configured correctly for the RAID. c Exit the configuration utility and allow the system to boot to the operating system.
Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive.
8 If you have a non-RAID SAS controller, remove the hard drive and swap its drive bay location with another hard drive that is functioning properly. If the problem is resolved, reinstall the hard drive in the original bay. See "Installing a Hot-Plug Hard Drive" on page 75. If the hard drive functions properly in the original bay, the drive carrier could have intermittent problems. Replace the hard-drive carrier. See "Getting Help" on page 165.
Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 151.
10 If your system has hot-pluggable hard drives in a front-loading drive bay (when available), verify that the cable connections between the SAS/SATA backplane and the SAS controller are correct. See "Installing the Backplane Board" on page 102. 11 Close the system. See "Opening and Closing the System" on page 68. 12 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. If the problem persists, see "Getting Help" on page 165.
6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, go to the next step. 7 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 8 Open the system. See "Opening and Closing the System" on page 68. 9 Remove all expansion cards in the system. See "Replacing the Processor" on page 106.
Troubleshooting the Microprocessors Problem • Error message indicates a processor problem. • Front-panel status LCD indicates a problem with the processors or system board. • A heat sink is not installed for each processor. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
10 Remove processor 2. See "Replacing the Processor" on page 106. To locate processor 2, see Figure 6-1. If only one processor is installed, replace the processor. See "Getting Help" on page 165. 11 Close the system. See "Opening and Closing the System" on page 68. 12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 13 Run the appropriate online diagnostic test. • If the tests complete successfully, go to. • If the tests fail, the processor is faulty.
Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
• View status messages that inform you if tests are completed successfully. • View error messages that inform you of problems encountered during testing. When to Use the System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated. As long as the microprocessor and the system's input/output devices (monitor, keyboard, and diskette drive) are functioning, you can use the system diagnostics to help identify the problem.
Table 5-1. System Diagnostics Testing Options Testing Option Function Express Test Performs a quick check of the system. This option runs device tests that do not require user interaction. Use this option to quickly identify the source of your problem. Extended Test Performs a more thorough check of the system. This test can take an hour or longer. Custom Test Tests a particular device. Information Displays test results.
• Test Iterations — Selects the number of times the test is run. • Log output file pathname — When checked, enables you to specify the diskette drive or USB memory key where the test log file is saved. You cannot save the file to a hard drive. Viewing Information and Results The tabs in the Customize window provide information about the test and the test results. The following tabs are available: 154 • Results — Displays the test that ran and the result.
Jumpers and Connectors This section provides specific information about the system jumpers and describes the connectors on the various boards in the system. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the jumper settings. Table 6-1. System Board Jumper Settings Jumper PWRD_EN Setting Description (default) The password feature is enabled. The password feature is disabled.
Figure 6-1. System Board Connectors 1 2 3 4 5 6 7 8 9 10 30 29 28 11 27 26 12 13 14 15 16 17 25 24 23 22 Table 6-2.
Table 6-2.
Riser Card Connectors The system is available with either a PCIe riser card or a PCI-X/PCIe riser card (not shown). See Figure 6-1 and Figure 6-2 for the location and description of the expansion-card slots on the two riser cards. Figure 6-2.
Control Panel Assembly Connectors Figure 6-3 shows the configuration of the I/O control panel assembly connectors. Figure 6-3.
SAS/SATA Backplane Board Connectors Figure 6-4 shows the location of the hard-drive connectors on the SAS/SATA backplane board. Figure 6-4. SAS/SATA Backplane Board Components 3 2 4 1 1 power +12C connector 2 3.5-inch SAS or SATA connector 3 SAS controller daughter card connector 4 3.5-inch SAS or SATA connector Expansion Card Connectors for SAS Controller Daughter Cards Figure , Figure , and Figure 6-7 show the locations of the connectors on each expansion card.
Figure 6-5. Expansion Card Connector for SAS RAID Controller Daughter Card 2 1 SAS 5e Card 1 external port connectors 2 memory module slot Figure 6-6.
Figure 6-7. Expansion Card Connector for the SAS Controller Daughter Card 1 2 SAS6ir card 1 SAS6ir card cable connectors 2 center riser connector Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program" on page 46. The password jumper enables these password features or disables them and clears any password(s) currently in use.
5 Reconnect the system to the electrical outlet, and turn on the system. The existing passwords are not disabled (erased) until the system boots with the password jumper plug removed. However, before you assign a new system and/or setup password, you must install the jumper plug. NOTE: If you assign a new system and/or setup password with the jumper plug still removed, the system disables the new password(s) the next time it boots.
Jumpers and Connectors
Getting Help Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
Getting Help
Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located. ANSI — American National Standards Institute.
BMC — Baseboard management controller. boot routine — A program that clears all memory, initializes devices, and loads the operating system when you start your system. Unless the operating system fails to respond, you can reboot (also called warm boot) your system by pressing . Otherwise, you must restart the system by pressing the reset button or by turning the system off and then back on.
DDR — Double-data rate. A technology in memory modules that potentially doubles the output. device driver — A program that allows the operating system or some other program to interface correctly with a peripheral. Some device drivers—such as network drivers— must be loaded from the config.sys file or as memory-resident programs (usually, from the autoexec.bat file). Others must load when you start the program for which they were designed. DHCP — Dynamic Host Configuration Protocol.
ESD — Electrostatic discharge. ESM — Embedded server management. expansion bus — Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals, such as NICs. expansion card — An add-in card, such as a NIC or SCSI adapter, that plugs into an expansion-card connector on the system board. An expansion card adds some specialized function to the system by providing an interface between the expansion bus and a peripheral.
h — Hexadecimal. A base-16 numbering system, often used in programming to identify addresses in the system’s RAM and I/O memory addresses for devices. In text, hexadecimal numbers are often followed by h. headless system — A system or device that functions without having a keyboard, mouse, or monitor attached. Normally, headless systems are managed over a network using an Internet browser.
key combination — A command requiring you to press multiple keys at the same time (for example, ). kg — Kilogram(s); 1000 grams. kHz — Kilohertz. KMM — Keyboard/monitor/mouse. KVM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used. LAN — Local area network.
memory address — A specific location, usually expressed as a hexadecimal number, in the system’s RAM. memory module — A small circuit board containing DRAM chips that connects to the system board. memory — An area in your system that stores basic system data. A system can contain several different forms of memory, such as integrated memory (ROM and RAM) and add-in memory modules (DIMMs). MHz — Megahertz.
peripheral — An internal or external device, such as a diskette drive or keyboard, connected to a system. PGA — Pin grid array. A type of processor socket that allows you to remove the processor chip. pixel — A single point on a video display. Pixels are arranged in rows and columns to create an image. A video resolution, such as 640 x 480, is expressed as the number of pixels across by the number of pixels up and down. POST — Power-on self-test.
ROM — Read-only memory. Your system contains some programs essential to its operation in ROM code. A ROM chip retains its contents even after you turn off your system. Examples of code in ROM include the program that initiates your system’s boot routine and the POST. ROMB — RAID on motherboard. rpm — Revolutions per minute. RTC — Real-time clock. SAS — Serial-attached SCSI. SATA — Serial Advanced Technology Attachment. A standard interface between the system board and storage devices.
system board — As the main circuit board, the system board usually contains most of your system’s integral components, such as the processor, RAM, controllers for peripherals, and various ROM chips. system configuration information — Data stored in memory that tells a system what hardware is installed and how the system should be configured for operation. system diskette — See bootable diskette. system memory — See RAM.
VAC — Volt(s) alternating current. VDC — Volt(s) direct current. VGA — Video graphics array. VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards. video adapter — The logical circuitry that provides (in combination with the monitor) your system’s video capabilities. A video adapter may be integrated into the system board or may be an expansion card that plugs into an expansion slot.
XML — Extensible Markup Language. XML is a way to create common information formats and to share both the format and the data on the World Wide Web, intranets, and elsewhere. ZIF — Zero insertion force.
Index A alert messages, 44 CD/DVD drive troubleshooting, 140 checking equipment, 124 B backplane board, 100 installing, 102 removing, 100 baseboard management controller See BMC.
diagnostics testing options, 152 when to use, 152 diskette drive troubleshooting, 138 drive blank installing, 74 removing, 73 drive carrier hard drive, 77 drives CD, 79 optical, 79 features back-panel, 19 front-panel, 13 H hard drive drive carrier, 77 indicator codes, 17 installing, 75 removing, 74 troubleshooting, 142 hard drives, 73 hot-plug hard drives, 73 E error messages, 45 expansion cards installing, 95 removing, 96 troubleshooting, 147 external devices connecting, 19 F fan assembly (power supply
installing (continued) power supply fan assembly, 88 processor fan assembly, 86 RAC card, 94 riser card, 99 system board, 121 USB memory key, 90 J jumpers system board, 155 K keyboard troubleshooting, 125 M memory installation guidelines, 102 installing, 104 removing, 106 troubleshooting, 135 memory key connector (USB), 90 messages alert, 44 error messages, 45 hard-drive indicator codes, 17 status LCD, 22 system, 34 warning, 43 microprocessor troubleshooting, 149 mouse troubleshooting, 126 N NICs indic
power supplies indicators, 20 removing, 88 replacing, 89 power supply troubleshooting, 133 power supply fan assembly installing, 88 removing, 86 processor replacing, 106 troubleshooting, 149 R RAC card, 92 installing, 94 removing, 92 RAID controller card. See expansion cards.
startup accessing system features, 12 telephone numbers, 165 support contacting Dell, 165 troubleshooting CD/DVD drive, 140 cooling fans, 134 damaged system, 131 diskette drive, 138 expansion cards, 147 external connections, 124 hard drive, 142 internal USB key, 137 keyboard, 125 memory, 135 microprocessor, 149 mouse, 126 NIC, 129 power supply, 133 SAS controller card, 145 SD card, 137 start-up routine, 123 system battery, 132 system cooling, 134 tape drive, 141 USB device, 127 video, 124 wet system, 130
USB key troubleshooting, 137 V video troubleshooting, 124 W warning messages, 43 warranty, 11 wet system troubleshooting, 130 184 Index
