Important information

28 Important Information
Troubleshooting Hardware RAID
Table 1-8 provides for troubleshooting your internal hardware RAID
controller card. Disregard this information if you have a software-RAID or
an external storage PowerEdge storage server.
After reinstallation, a
message displays that
says:
An error has
occurred during
installation.
Please see the
Windows Event
Log for details.
Either an error
occurred while
installing a component
during the
reinstallation or the
reinstallation was
interrupted.
See the Windows Application
Event Log and the
c:\dell\install\error.tag file to
determine which error occurred
during the reinstallation, and
then reinstall your system again.
Table 1-8. Troubleshooting Your Internal RAID Controller Card
Issue Possible cause Resolution
The status LED on a
hard drive on my
PowerEdge storage
server is blinking
amber.
A hard drive is offline
on the CERC SATA
controller, which is
most likely caused by a
failed hard drive or a
disconnected
data/power cable to
the drive or due to a
bad controller.
Run the Dell online hard drive
diagnostics. If the diagnostics do
not indicate a problem, shut
down the PowerEdge storage
server. Ensure that the power
and data cables are correctly
connected to the hard drive, and
then reboot the system.
See the Dell OpenManage
Server Administrator
documentation on the system's
Resource CD for more
information about how to run
the diagnostics. If the
application fails, replace the
hard drive.
Table 1-7. Troubleshooting Matrix (continued)
Issue Possible Cause Resolution