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18–Troubleshooting
Upgrading Windows Operating Systems
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If you manually uninstalled the device drivers with Device Manager and attempted
to reinstall the device drivers but could not, run the Repair option from the
InstallShield wizard. For information on repairing Marvell BCM57xx and
BCM57xxx device drivers, see “Repairing or Reinstalling the Driver Software” on
page 99.
Upgrading Windows Operating Systems
This section covers Windows upgrades from Windows Server 2008 R2 to
Windows Server 2012.
Prior to performing an OS upgrade when a Marvell BCM57xx and BCM57xxx
adapter is installed on your system, Marvell recommends the following procedure.
1. Save all team and adapter IP information.
2. Uninstall all Marvell drivers using the installer.
3. Perform the Windows upgrade.
4. Reinstall the latest Marvell adapter drivers and the QLogic Control Suite
application.
Marvell Boot Agent
Problem: Unable to obtain network settings through DHCP using PXE.
Solution: For proper operation make sure that the Spanning Tree Protocol (STP)
is disabled or that portfast mode (for Cisco) is enabled on the port to which the
PXE client is connected. For instance, set spantree portfast 4/12
enable.
QLASP
Problem: After physically removing a NIC that was part of a team and then
rebooting, the team did not perform as expected.
Solution: To physically remove a teamed NIC from a system, you must first delete
the NIC from the team. Not doing this before shutting down could result in
breaking the team on a subsequent reboot, which may result in unexpected team
behavior.
Problem: After deleting a team that uses IPv6 addresses and then re-creating the
team, the IPv6 addresses from the old team are used for the re-created team.
Solution: This problem is a third-party issue. To remove the old team’s IPv6
addresses, locate the General page for the team’s TCP/IP properties from your
system’s Network Connections. Either delete the old addresses and type in new
IPv6 addresses, or select the option to automatically obtain IP addresses.