FAQ

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Q16:The“Blockunsafefileextensionsfromdownloading”includesalargelistoffiletypes.Is
thereawaytomodifythislist?
A16:FromwithDDP|ProtectedWorkspacethereisnowaytomodifythedefaultlist.However,by
upgradingtotheInvinceaEnterpriseproduct(www.invincea.com)thisisaconfigurableoption.
Q17:SometimeswhenIopenasupporteddocument,Idon’tseeaborderaroundthe
application.AmIstillprotected?
A17:Documentscanonlybeviewedintheprotectedapplicationswhenthefileisopenedfroma
windowsexplorerwindow.Ifauseropensanapplication(suchasMicrosoftWord)directly,then
doesaFileOpen,thisfilewillnotbeprotected.AuserwillneedtobrowsetoMyDocumentsand
doubleclickonthatfileforittoopeninaprotectedsession.
Q18:Whenbrowsingtoaspecificwebsiteoverandoveragain,InoticethataSuspicious
Activityalertalwaysdisplay.I’mprettysurethisisnotamalicioussite,sowhydoesthiskeep
appearing?
A18:Ifasuspiciousactivityalertkeepsdisplayingeverytimeaspecificsiteisvisited,please
contactDellSupportforassistancewithresolvingthisissue.Somesiteshaveactionsthatmaynot
havebeenencounterbefore,sotheyarenottrusted.
Q19:WhenIattempttoopenadocumentIgetanotificationthatsays“Cannotaccessthefile
becauseitisbeingusedby anothe rprocess.”Whatdoesthismean?
A19:Thiserrorwilloccurwhenauserattemptstoopenadocumentthatiseitherbeingviewedby
anotheruser,orisopenedinanunprotectedenvironmentonyourmachine.Ausercannothavethe
samedocumentopeninbothaprotectedandunprotectedapplication.
Q20:WhydomyinternetbrowsershortcuticonshavetheDDP|ProtectedWorkspaceicon
insteadoftheirdefaulticon?
A20:WhenDDP|ProtectedWorkspaceisthedefaultbrowser,theshortcuticonswillupdatetothe
DDP|PWicontoindicatetheywillbeopenedwithDDP|PW.
Q21:WhentryingtodeletemybrowsinghistoryinInternetExplorerusingtheSafetymenu
(DeleteBrowsingHistoryoption),Inoticethehistorydoesn’timmediatelydisappear.Whyis
this?
A21:Insomecases,allopenbrowserwindowsmayneedtobeclosedfirstbeforethe“Delete
BrowsingHistory”optionintheprotectedIEwindowwillworkcorrectly.
Q22:WhentryingtoclickonahyperlinktoanotherdocumentinaprotectedMicrosoftOffice
document,Igetanerrorthatsays“ThisFeatureisdisabled”.Whyisthis?